The Art of Service – Framework Educator of Choice [Part X]

The Art of Service – Framework Educator of Choice [Part X]

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REL5430 E-mail text – Part of the Full Release Management Toolkit

The Art of Service – Framework Educator of Choice – REL5430 E-mail text – Part of the Full Release Management Toolkit – This is your starting point regarding the distribution of text-based e-mails regarding Release Management. You can use the text directly and it will act as a catalyst for your thoughts regarding other messages that you wish to include.

REL5430 E-mail text – Part of the Full Release Management Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – REL5430 E-mail text – Part of the Full Release Management Toolkit – This is your starting point regarding the distribution of text-based e-mails regarding Release Management. You can use the text directly and it will act as a catalyst for your thoughts regarding other messages that you wish to include.

REL5500 Release Management Process Objectives and Goals – Part of the Full Release Management Toolkit

The Art of Service – Framework Educator of Choice – REL5500 Release Management Process Objectives and Goals – Part of the Full Release Management Toolkit – This document includes a series of objectives and goals for the Release Management process

REL5500 Release Management Process Objectives and Goals – Part of the Full Release Management Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – REL5500 Release Management Process Objectives and Goals – Part of the Full Release Management Toolkit – This document includes a series of objectives and goals for the Release Management process

REL5600 Release Management Process Manager Document – Part of the Full Release Management Toolkit

The Art of Service – Framework Educator of Choice – REL5600 Release Management Process Manager Document – Part of the Full Release Management Toolkit – This document outlines the role, responsibility and tasks of the Release Management Process Manager. It also includes a brief outline of the necessary skills needed by a Release Manager

REL5600 Release Management Process Manager Document – Part of the Full Release Management Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – REL5600 Release Management Process Manager Document – Part of the Full Release Management Toolkit – This document outlines the role, responsibility and tasks of the Release Management Process Manager. It also includes a brief outline of the necessary skills needed by a Release Manager

REL5700 DHS and DSL Checklist – Part of the Full Release Management Toolkit

The Art of Service – Framework Educator of Choice – REL5700 DHS and DSL Checklist – Part of the Full Release Management Toolkit – This document provides a checklist for starting and maintaining your DHS and DSL as part of the Release Management process

REL5700 DHS and DSL Checklist – Part of the Full Release Management Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – REL5700 DHS and DSL Checklist – Part of the Full Release Management Toolkit – This document provides a checklist for starting and maintaining your DHS and DSL as part of the Release Management process

REL5800 Forward Schedule of Releases – Part of the Full Release Management Toolkit

The Art of Service – Framework Educator of Choice – REL5800 Forward Schedule of Releases – Part of the Full Release Management Toolkit – In conjunction with Change Management, it is important to also make visible to the organisation when releases of new software or hardware occur that may affect their services when released into the environment. This document introduces the topic of a Release schedule and provides a starting template for a Release Schedule

REL5800 Forward Schedule of Releases – Part of the Full Release Management Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – REL5800 Forward Schedule of Releases – Part of the Full Release Management Toolkit – In conjunction with Change Management, it is important to also make visible to the organisation when releases of new software or hardware occur that may affect their services when released into the environment. This document introduces the topic of a Release schedule and provides a starting template for a Release Schedule

REL5900 Release Management Reports and KPI targets and additional metrics – Part of the Full Release Management Toolkit

The Art of Service – Framework Educator of Choice – REL5900 Release Management Reports and KPI targets and additional metrics – Part of the Full Release Management Toolkit – A list of key reports and Key Performance Indicators for the Release Management process, plus additional metrics that may need to be considered

REL5900 Release Management Reports and KPI targets and additional metrics – Part of the Full Release Management Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – REL5900 Release Management Reports and KPI targets and additional metrics – Part of the Full Release Management Toolkit – A list of key reports and Key Performance Indicators for the Release Management process, plus additional metrics that may need to be considered

REL6000 Release Management PowerPoint Presentation – Part of the Full Release Management Toolkit

The Art of Service – Framework Educator of Choice – REL6000 Release Management PowerPoint Presentation – Part of the Full Release Management Toolkit – During the implementation, it is considered best practice to involve all necessary parties. To get significant buy-in across the organisation, some roadshows may need to be conducted. This PowerPoint presentation provides you with 1 hour of slides detailing what Release Management is and the benefits to the Organisation and IT Staff alike.

REL6000 Release Management PowerPoint Presentation – Part of the Full Release Management Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – REL6000 Release Management PowerPoint Presentation – Part of the Full Release Management Toolkit – During the implementation, it is considered best practice to involve all necessary parties. To get significant buy-in across the organisation, some roadshows may need to be conducted. This PowerPoint presentation provides you with 1 hour of slides detailing what Release Management is and the benefits to the Organisation and IT Staff alike.

REL6100 Business Justification Documents – Part of the Full Release Management Toolkit

The Art of Service – Framework Educator of Choice – REL6100 Business Justification Documents – Part of the Full Release Management Toolkit – This template is a business case document that will help you structure a successful document that can be presented to senior management and board members justifying the need for Release Management in your organisation

REL6100 Business Justification Documents – Part of the Full Release Management Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – REL6100 Business Justification Documents – Part of the Full Release Management Toolkit – This template is a business case document that will help you structure a successful document that can be presented to senior management and board members justifying the need for Release Management in your organisation

REL6200 Release Process Flow – Part of the Full Release Management Toolkit

The Art of Service – Framework Educator of Choice – REL6200 Release Process Flow – Part of the Full Release Management Toolkit – A single page summary of the Release Management process, presented as a flow chart. This page also shows the links from other ITIL Process areas

REL6200 Release Process Flow – Part of the Full Release Management Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – REL6200 Release Process Flow – Part of the Full Release Management Toolkit – A single page summary of the Release Management process, presented as a flow chart. This page also shows the links from other ITIL Process areas.

RFID: High-impact Strategies – What You Need to Know: Definitions, Adoptions, Impact, Benefits, Maturity, Vendors

The Art of Service – Framework Educator of Choice – RFID: High-impact Strategies – What You Need to Know: Definitions, Adoptions, Impact, Benefits, Maturity, Vendors – Radio-frequency identification (RFID) is a technology that uses radio waves to transfer data from an electronic tag, called RFID tag or label, attached to an object, through a reader to identify and track the object. Some RFID tags can be read from several meters away and beyond the line of sight of the reader. The application of bulk reading enables an almost-parallel reading of tags. The information in this book can show you how to be an expert in the field of RFID. Are you looking to learn more about RFID? You’re about to discover the most spectacular gold mine of RFID materials ever created, this book is a unique collection to help you become a master of RFID. This book is your ultimate resource for RFID. Here you will find the most up-to-date information, analysis, background and everything you need to know. In easy to read chapters, with extensive references and links to get you to know all there is to know about RFID right away. A quick look inside: Radio-frequency identification, Agility Healthcare Solutions, Katherine Albrecht, AN/FLR-9, Application Level Events, Applied Digital Solutions, AS5678, Kevin Ashton, Auto-ID Labs, Automatic identification and data capture, Avery Dennison, Bag tag, Bin bug, Biometric passport, Black Maria (IFF), Bluetooth low energy, Bulk reading, Burst transmission, Calypso (electronic ticketing system), CASPIAN, Clipped Tag, Cognio, Contactless payment, DASH7, Dead drop, Digital Angel, Digital Rights Ireland, Digital Signature Transponder, Direction finding, Ear tag, Electronic Product Code, Electronic toll collection, Eudoxa, Event stream processing, EXI Wireless, Fast Lane, Electronic leash, Fuzzy locating system, Wireless lock, Geolocation, Guard RFID Solutions Inc., High-frequency direction finding (electronics), Home Again Pet Recovery System, IBM RFID Information Center, Identification friend or foe, Immobiliser, Impinj, Indoor positioning system, Intermec, ISO 11784 & 11785, ISO 14223, ISO/IEC 14443, ISO/IEC 18000, ISO/IEC 18000-3, J-Chip Timing System, Label printer, Livestock branding, Low-Level Reader Protocol, Locating engine, Location awareness, Liz McIntyre (writer), Robert Madge, Magnetic stripe card, Mass serialization, Mems-ID, Microchip implant (animal), Microchip implant (human), Mir:ror, Mobile asset management, Mobile RFID, Mobile ticketing, Paul Moskowitz, National identity card (Sweden), Nirmalabs, NLFSR, NTRU Cryptosystems, Inc., Object hyperlinking, ObjectStore, ODIN technologies, Omni-ID, Open Rights Group, Open road tolling, Optical RFID, Passport card, Phase Jitter Modulation…and Much, Much More! This book explains in-depth the real drivers and workings of RFID. It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of RFID with the objectivity of experienced professionals – Grab your copy now, while you still can.

RFID: High-impact Strategies – What You Need to Know | The Art of Service

The Art of Service – Framework Educator of Choice – RFID: High-impact Strategies – What You Need to Know: Definitions, Adoptions, Impact, Benefits, Maturity, Vendors – Radio-frequency identification (RFID) is a technology that uses radio waves to transfer data from an electronic tag, called RFID tag or label, attached to an object, through a reader to identify and track the object. Some RFID tags can be read from several meters away and beyond the line of sight of the reader. The application of bulk reading enables an almost-parallel reading of tags. The information in this book can show you how to be an expert in the field of RFID. Are you looking to learn more about RFID? You’re about to discover the most spectacular gold mine of RFID materials ever created, this book is a unique collection to help you become a master of RFID. This book is your ultimate resource for RFID. Here you will find the most up-to-date information, analysis, background and everything you need to know. In easy to read chapters, with extensive references and links to get you to know all there is to know about RFID right away. A quick look inside: Radio-frequency identification, Agility Healthcare Solutions, Katherine Albrecht, AN/FLR-9, Application Level Events, Applied Digital Solutions, AS5678, Kevin Ashton, Auto-ID Labs, Automatic identification and data capture, Avery Dennison, Bag tag, Bin bug, Biometric passport, Black Maria (IFF), Bluetooth low energy, Bulk reading, Burst transmission, Calypso (electronic ticketing system), CASPIAN, Clipped Tag, Cognio, Contactless payment, DASH7, Dead drop, Digital Angel, Digital Rights Ireland, Digital Signature Transponder, Direction finding, Ear tag, Electronic Product Code, Electronic toll collection, Eudoxa, Event stream processing, EXI Wireless, Fast Lane, Electronic leash, Fuzzy locating system, Wireless lock, Geolocation, Guard RFID Solutions Inc., High-frequency direction finding (electronics), Home Again Pet Recovery System, IBM RFID Information Center, Identification friend or foe, Immobiliser, Impinj, Indoor positioning system, Intermec, ISO 11784 & 11785, ISO 14223, ISO/IEC 14443, ISO/IEC 18000, ISO/IEC 18000-3, J-Chip Timing System, Label printer, Livestock branding, Low-Level Reader Protocol, Locating engine, Location awareness, Liz McIntyre (writer), Robert Madge, Magnetic stripe card, Mass serialization, Mems-ID, Microchip implant (animal), Microchip implant (human), Mir:ror, Mobile asset management, Mobile RFID, Mobile ticketing, Paul Moskowitz, National identity card (Sweden), Nirmalabs, NLFSR, NTRU Cryptosystems, Inc., Object hyperlinking, ObjectStore, ODIN technologies, Omni-ID, Open Rights Group, Open road tolling, Optical RFID, Passport card, Phase Jitter Modulation…and Much, Much More! This book explains in-depth the real drivers and workings of RFID. It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of RFID with the objectivity of experienced professionals – Grab your copy now, while you still can.

Radio-Frequency Identification Complete Certification Kit – Core Series for IT

The Art of Service – Framework Educator of Choice – Radio-Frequency Identification Complete Certification Kit – Core Series for IT – The Radio-Frequency Identification (RFID) Complete Certification Kit is the most complete guide for anyone looking to gain an understanding of RFID and its practical application in an IT and Non-IT environment. Discover the latest tracking technology trend known as Radio-Frequency Identification. Radio-Frequency Identification technology has been successfully and eagerly snatched up by organizations worldwide. This popular form of wireless and contactless technology is now heavily relied on by its implementers. Become a valued member of your organization by learning the benefits and advantages of implementing Radio-Frequency Identification applications. Radio-Frequency Identification (RFID) is a type of wireless technology used to automatically identify and track objects, people, and even animals employing tracking tags or labels. RFID technology uses radio-frequency electromagnetic fields to transfer data. Some tags are powered and read via magnetic fields, while others use local power sources and emit radio waves. RFID tags have been implemented throughout many organizations. This course would be beneficial to individuals wanting to learn more about RFID applications, businesses wanting to keep track of stock or produce, create a strict security system by identifying employees and/or clients, and implement anti-theft devices.

Radio-Frequency Identification Complete Certification Kit – Core Series for IT | The Art of Service

The Art of Service – Framework Educator of Choice – Radio-Frequency Identification Complete Certification Kit – Core Series for IT – The Radio-Frequency Identification (RFID) Complete Certification Kit is the most complete guide for anyone looking to gain an understanding of RFID and its practical application in an IT and Non-IT environment. Discover the latest tracking technology trend known as Radio-Frequency Identification. Radio-Frequency Identification technology has been successfully and eagerly snatched up by organizations worldwide. This popular form of wireless and contactless technology is now heavily relied on by its implementers. Become a valued member of your organization by learning the benefits and advantages of implementing Radio-Frequency Identification applications. Radio-Frequency Identification (RFID) is a type of wireless technology used to automatically identify and track objects, people, and even animals employing tracking tags or labels. RFID technology uses radio-frequency electromagnetic fields to transfer data. Some tags are powered and read via magnetic fields, while others use local power sources and emit radio waves. RFID tags have been implemented throughout many organizations. This course would be beneficial to individuals wanting to learn more about RFID applications, businesses wanting to keep track of stock or produce, create a strict security system by identifying employees and/or clients, and implement anti-theft devices.

Recruiting on Social Media with LinkedIn, Facebook and Twitter: High-impact Strategies – What You Need to Know: Definitions, Adoptions, Impact, Benefits, Maturity, Vendors

The Art of Service – Framework Educator of Choice – Recruiting on Social Media with LinkedIn, Facebook and Twitter: High-impact Strategies – What You Need to Know: Definitions, Adoptions, Impact, Benefits, Maturity, Vendors – Growing numbers of recruiters use social media as a talent sourcing tool. So far, social media recruitment has largely been confined to professional recruiters and larger corporates but smaller companies with more limited resources are also including a social media element in their online recruitment strategy. This book is your ultimate resource for Recruiting on Social Media with LinkedIn, Facebook and Twitter. Here you will find the most up-to-date information, analysis, background and everything you need to know. In easy to read chapters, with extensive references and links to get you to know all there is to know about Recruiting on Social Media with LinkedIn, Facebook and Twitter right away, covering: Recruitment, Selection ratio, Application for employment, Audition, Background check, Campus placement, Candidate submittal, Careers In The Outdoors, Common Recruitment Examination, Competency-based job description, Cover letter, Cravath System, E-recruitment, Employability, Employee referral, Employee value proposition, Employer of last resort, Employment agency, Employment contract, Employment counsellor, Europass, Executive pay, Executive search, ForceSelect, Free agent (business), Global Career Development Facilitator, Golden hello, Graduate recruitment, Greater Chicago HERC, Haigui, Higher Education Recruitment Consortium, Hipsty, Homeworker, HResume, Independent contractor, Induction (teachers), Induction programme, INTRADA, Integrity Inventory, Internal labor market, Internet recruiting, Interview suit, Jeopardy! audition process, Job description, Job fair, Job fraud, Job interview, Job wrapping, Labour hire, Military recruitment, Multiple mini-interview, National Association of Colleges and Employers, New Jersey/Eastern Pennsylvania/Delaware HERC, NotchUp, Onboarding, Online job fair, Online vetting, Overqualification, Peak earning years, Performance-linked incentives, Permanent employment, Person specification, Probation (workplace), Realistic Job Preview, Recession-proof job, Recruitment Advertising, Recruitment in the Republic of Ireland, Recruitment Process Insourcing, Recruitment Process Outsourcing, Referral recruitment, Résumé, Role-based assessment, Salary, Screening Resumes, Simultaneous Recruiting of New Graduates, Social recruiting, Sourcing (personnel), South West African Native Labour Association, St. Louis Regional HERC, Talent community, The Select Family of Staffing Companies, Times Ascent, Trends in pre-employment screening, Versatilist, Vetting, Video resume, Witwatersrand Native Labour Association, Work-at-home scheme, LinkedIn, Facebook, Twitter, Social media This book explains in-depth the real drivers and workings of Recruiting on Social Media with LinkedIn, Facebook and Twitter. It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of Recruiting on Social Media with LinkedIn, Facebook and Twitter with the objectivity of experienced professionals.

Recruiting on Social Media with LinkedIn, Facebook and Twitter: High-impact Strategies – What You Need to Know | The Art of Service

The Art of Service – Framework Educator of Choice – Recruiting on Social Media with LinkedIn, Facebook and Twitter: High-impact Strategies – What You Need to Know: Definitions, Adoptions, Impact, Benefits, Maturity, Vendors – Growing numbers of recruiters use social media as a talent sourcing tool. So far, social media recruitment has largely been confined to professional recruiters and larger corporates but smaller companies with more limited resources are also including a social media element in their online recruitment strategy. This book is your ultimate resource for Recruiting on Social Media with LinkedIn, Facebook and Twitter. Here you will find the most up-to-date information, analysis, background and everything you need to know. In easy to read chapters, with extensive references and links to get you to know all there is to know about Recruiting on Social Media with LinkedIn, Facebook and Twitter right away, covering: Recruitment, Selection ratio, Application for employment, Audition, Background check, Campus placement, Candidate submittal, Careers In The Outdoors, Common Recruitment Examination, Competency-based job description, Cover letter, Cravath System, E-recruitment, Employability, Employee referral, Employee value proposition, Employer of last resort, Employment agency, Employment contract, Employment counsellor, Europass, Executive pay, Executive search, ForceSelect, Free agent (business), Global Career Development Facilitator, Golden hello, Graduate recruitment, Greater Chicago HERC, Haigui, Higher Education Recruitment Consortium, Hipsty, Homeworker, HResume, Independent contractor, Induction (teachers), Induction programme, INTRADA, Integrity Inventory, Internal labor market, Internet recruiting, Interview suit, Jeopardy! audition process, Job description, Job fair, Job fraud, Job interview, Job wrapping, Labour hire, Military recruitment, Multiple mini-interview, National Association of Colleges and Employers, New Jersey/Eastern Pennsylvania/Delaware HERC, NotchUp, Onboarding, Online job fair, Online vetting, Overqualification, Peak earning years, Performance-linked incentives, Permanent employment, Person specification, Probation (workplace), Realistic Job Preview, Recession-proof job, Recruitment Advertising, Recruitment in the Republic of Ireland, Recruitment Process Insourcing, Recruitment Process Outsourcing, Referral recruitment, Résumé, Role-based assessment, Salary, Screening Resumes, Simultaneous Recruiting of New Graduates, Social recruiting, Sourcing (personnel), South West African Native Labour Association, St. Louis Regional HERC, Talent community, The Select Family of Staffing Companies, Times Ascent, Trends in pre-employment screening, Versatilist, Vetting, Video resume, Witwatersrand Native Labour Association, Work-at-home scheme, LinkedIn, Facebook, Twitter, Social media This book explains in-depth the real drivers and workings of Recruiting on Social Media with LinkedIn, Facebook and Twitter. It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of Recruiting on Social Media with LinkedIn, Facebook and Twitter with the objectivity of experienced professionals.

Report Writing – What You Need to Know: Definitions, Best Practices, Benefits and Practical Solutions

The Art of Service – Framework Educator of Choice – Report Writing – What You Need to Know: Definitions, Best Practices, Benefits and Practical Solutions – The purpose of a business report is to communicate information to assist in the business decision making process. Some reports might propose solutions for business problems or might present relevant information to assist in the problem-solving process. A business plan is a kind of report which serves to communicate the business model, business management model and the commercial objectives of a business. This book is your one-stop, ultimate resource for Report Writing. Here you will find the most up-to-date information, analysis, background and everything you need to know. In easy to read chapters, with extensive references and links covering all aspects of Report Writing: Report, Business report writing, Document 12-571-3570, Abstract (summary), Addendum, Advanced Diploma (Japan), AeDES (engineering), After action report, Alphabet, AutografExpo, Autograph, Balen Report, Blook, Book, BullsHit Converter, ContractExpress, Criminal charge, Datasheet, Diploma, Diploma (Japan), Document, Document automation, Document theft, Documentary research, Doxography, Employment Record Book, Enterprise forms automation, Ephemera, Evergreen document, False documentation, Flight manifest, Floating block, Form (document), Gemstone File, Gloss, Green paper, Guidance document, Holograph, Hypothesis (drama), Idem sonans, Intentionally blank page, Living document, Makkah Document, Manuscript format, Material safety data sheet, Memorandum, Microform, Millenary Petition, Onepage, Operating agreement, Outline (summary), Outsourced document processing, Owner’s manual, Policies and procedures, Printing, Protocol implementation conformance statement, Report of the International Commission on the Balkan Wars, Ride Report, Schaffer paragraph, Scholia, Software Design Description, Solemn Engagement, St. Vincent Declaration, Standard operating procedure, Technical associate, Technical documentation, Technical standard, Tip sheet, Tract (literature), Untitled, Variable data printing, Variable data publishing, Welles Declaration, Windhoek Declaration. This book explains in-depth the real drivers and workings of Report Writing. It reduces the risk of your time and resources investment decisions by enabling you to compare your understanding of Report Writing with the objectivity of experienced professionals. Unique, authoritative, and wide-ranging, it offers practical and strategic advice for managers, business owners and students worldwide.

Report Writing – What You Need to Know | The Art of Service

The Art of Service – Framework Educator of Choice – Report Writing – What You Need to Know: Definitions, Best Practices, Benefits and Practical Solutions – The purpose of a business report is to communicate information to assist in the business decision making process. Some reports might propose solutions for business problems or might present relevant information to assist in the problem-solving process. A business plan is a kind of report which serves to communicate the business model, business management model and the commercial objectives of a business. This book is your one-stop, ultimate resource for Report Writing. Here you will find the most up-to-date information, analysis, background and everything you need to know. In easy to read chapters, with extensive references and links covering all aspects of Report Writing: Report, Business report writing, Document 12-571-3570, Abstract (summary), Addendum, Advanced Diploma (Japan), AeDES (engineering), After action report, Alphabet, AutografExpo, Autograph, Balen Report, Blook, Book, BullsHit Converter, ContractExpress, Criminal charge, Datasheet, Diploma, Diploma (Japan), Document, Document automation, Document theft, Documentary research, Doxography, Employment Record Book, Enterprise forms automation, Ephemera, Evergreen document, False documentation, Flight manifest, Floating block, Form (document), Gemstone File, Gloss, Green paper, Guidance document, Holograph, Hypothesis (drama), Idem sonans, Intentionally blank page, Living document, Makkah Document, Manuscript format, Material safety data sheet, Memorandum, Microform, Millenary Petition, Onepage, Operating agreement, Outline (summary), Outsourced document processing, Owner’s manual, Policies and procedures, Printing, Protocol implementation conformance statement, Report of the International Commission on the Balkan Wars, Ride Report, Schaffer paragraph, Scholia, Software Design Description, Solemn Engagement, St. Vincent Declaration, Standard operating procedure, Technical associate, Technical documentation, Technical standard, Tip sheet, Tract (literature), Untitled, Variable data printing, Variable data publishing, Welles Declaration, Windhoek Declaration. This book explains in-depth the real drivers and workings of Report Writing. It reduces the risk of your time and resources investment decisions by enabling you to compare your understanding of Report Writing with the objectivity of experienced professionals. Unique, authoritative, and wide-ranging, it offers practical and strategic advice for managers, business owners and students worldwide.

RoHS/WEEE: High-impact Strategies – What You Need to Know: Definitions, Adoptions, Impact, Benefits, Maturity, Vendors

The Art of Service – Framework Educator of Choice – RoHS/WEEE: High-impact Strategies – What You Need to Know: Definitions, Adoptions, Impact, Benefits, Maturity, Vendors – This book is your ultimate resource for RoHS/WEEE. Here you will find the most up-to-date information, analysis, background and everything you need to know. In easy to read chapters, with extensive references and links to get you to know all there is to know about RoHS/WEEE right away. A quick look inside: Restriction of Hazardous Substances Directive, Waste Electrical and Electronic Equipment Directive, Electronic waste, Agbogbloshie, Challenging the Chip, Computer liquidator, Digger gold, Disposable camera, E-Stewards, MyGreenElectronics, Solving the E-waste Problem, World Reuse, Repair and Recycling Association, Biodegradable electronics, E-Cycling, Electronic Product Environmental Assessment Tool, Fluorescent lamp recycling, Low-power electronics, MildDisc, Standby power, Sustainable Electronics Initiative, Title 47 CFR Part 15…and Much, Much More! This book explains in-depth the real drivers and workings of RoHS/WEEE. It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of RoHS/WEEE with the objectivity of experienced professionals – Grab your copy now, while you still can.

RoHS/WEEE: High-impact Strategies – What You Need to Know | The Art of Service

The Art of Service – Framework Educator of Choice – RoHS/WEEE: High-impact Strategies – What You Need to Know: Definitions, Adoptions, Impact, Benefits, Maturity, Vendors – This book is your ultimate resource for RoHS/WEEE. Here you will find the most up-to-date information, analysis, background and everything you need to know. In easy to read chapters, with extensive references and links to get you to know all there is to know about RoHS/WEEE right away. A quick look inside: Restriction of Hazardous Substances Directive, Waste Electrical and Electronic Equipment Directive, Electronic waste, Agbogbloshie, Challenging the Chip, Computer liquidator, Digger gold, Disposable camera, E-Stewards, MyGreenElectronics, Solving the E-waste Problem, World Reuse, Repair and Recycling Association, Biodegradable electronics, E-Cycling, Electronic Product Environmental Assessment Tool, Fluorescent lamp recycling, Low-power electronics, MildDisc, Standby power, Sustainable Electronics Initiative, Title 47 CFR Part 15…and Much, Much More! This book explains in-depth the real drivers and workings of RoHS/WEEE. It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of RoHS/WEEE with the objectivity of experienced professionals – Grab your copy now, while you still can.

Roles and Responsibilities Toolkit – Improve Your Service Manage Processes Today!

The Art of Service – Framework Educator of Choice – Roles and Responsibilities Toolkit – Improve Your Service Manage Processes Today! A Long-Awaited Guide in Identifying and Managing Your Key Process Roles. IT Service Management involves many roles required for service processes. These roles can be specific to one process alone, while others may include responsibilities in several different processes. The goal of this Toolkit is to support an organization in recognizing, defining, and managing the roles required by the service management process, as well as the competency, authority, and interactions required by the persons filling these roles. Actively identify and manage key process roles in your service-orientated organization with this on-trend Toolkit today! Service Managers wanting to implement specially designed templates aimed to support the service process and aid in the improvement of human resource management and automation capabilities can breathe a sigh of relief! This toolkit provides answers to all of your Roles and Responsibilities questions and is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Roles and Responsibilities by offering a step-by-step, easy-to-follow roadmap. It also includes easy-to-use templates, assessments, presentations, and documents that can be adapted to your organization’s requirements. The Art of Service has designed this toolkit to introduce Roles and Responsibilities concepts and provide you with the tools to successfully create workable Roles and Responsibilities culture in your organization. The PowerPoint presentations can be used to educate staff as the basis for management presentations or when making business cases for implementation.

Roles and Responsibilities Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – Roles and Responsibilities Toolkit – Improve Your Service Manage Processes Today! A Long-Awaited Guide in Identifying and Managing Your Key Process Roles. IT Service Management involves many roles required for service processes. These roles can be specific to one process alone, while others may include responsibilities in several different processes. The goal of this Toolkit is to support an organization in recognizing, defining, and managing the roles required by the service management process, as well as the competency, authority, and interactions required by the persons filling these roles. Actively identify and manage key process roles in your service-orientated organization with this on-trend Toolkit today! Service Managers wanting to implement specially designed templates aimed to support the service process and aid in the improvement of human resource management and automation capabilities can breathe a sigh of relief! This toolkit provides answers to all of your Roles and Responsibilities questions and is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Roles and Responsibilities by offering a step-by-step, easy-to-follow roadmap. It also includes easy-to-use templates, assessments, presentations, and documents that can be adapted to your organization’s requirements. The Art of Service has designed this toolkit to introduce Roles and Responsibilities concepts and provide you with the tools to successfully create workable Roles and Responsibilities culture in your organization. The PowerPoint presentations can be used to educate staff as the basis for management presentations or when making business cases for implementation

Run Book Automation: What you Need to Know For IT Operations Management

The Art of Service – Framework Educator of Choice – Run Book Automation: What you Need to Know For IT Operations Management – Run Book Automation (RBA) is the ability to define, build, orchestrate, manage and report on workflows that support system and network operational processes. A run book process can cross all management disciplines and interact with all types of infrastructure elements, such as applications, databases and hardware. This book is your ultimate resource for Run book Automation. Here you will find the most up-to-date information, analysis, background and everything you need to know. In easy to read chapters, with extensive references and links to get you to know all there is to know about Run book Automation right away, covering: Run Book Automation, Opsware, BMC Software, Maximo (MRO), Automation, Customer support, ActiveVOS, Advanced Authoring Format, BioExtract, Bizagi, Bonita Open Solution, BPEL script, BPEL4People, Business Process Execution Language, Business Process Modeling Language, CA IT Process Automation Manager, CapExBio, Comparison of BPEL engines, Database publishing, Discovery Net, Document automation, Epoq Group, Flow Description Markup Language, Forefront Identity Manager, GNU Enterprise, Healthcare workflow, JBPM, Jbpm5, Kepler scientific workflow system, LONI Pipeline, Marvin L. Manheim Award For Significant Contributions in the Field of Workflow, Marvin Manheim, Neural Workflow, NexusBPM, Parasoft Concerto, Project workforce management, RetroGuide, SAP NetWeaver Visual Composer, Scientific workflow system, Taverna workbench, Tryton, Variable data publishing, VisTrails, Wf-XML, Workflow, Workflow application, Workflow engine, Workflow Management Coalition, Workflow Reference Model, Workflow technology, WS-CDL, XPDL, Zenon Software, Manumation, Adjustable-speed drive, Air conditioner, Air conditioning, Auto-defrost, Automated attendant, Automated teller machine, Automatic meter reading, Automaton, Bristol Standard Asynchronous Protocol, CAN Kingdom, Computer appliance, Console automation, Control system, Controller (control theory), Controller area network, DC injection braking, DF-1 Protocol, DirectNET Protocol, Distributed control system, Door closer, Electric gates, Electronic speed control, EnOcean, Ethernet Global Data Protocol, Ethernet Powerlink, FANUC Robotics America Corporation, Feedforward Control, Filling Carousel, Flexlink, FOUNDATION fieldbus, Foundation Fieldbus H1, Garage door opener, General Motion Control, GRAITEC, GRAITEC Advance, GrayStone Industries, Heidenhain, Highway Addressable Remote Transducer Protocol, HostLink Protocol, Iconics, I/Gear, Industrial control system, Industrial Ethernet, Industrial safety system, Inter-Control Center Communications Protocol, INTERBUS, Interroll, Inverter (electrical), Islands of automation, Jaquet-Droz automata, Korund-M, KUKA Systems, Leonard W. Moore, Linear motor, List of automation protocols, Logistics automation, LPA512, Macro recorder, Manual override, Manufacturing Automation Protocol, MECHATROLINK, MelsecNet, MetraLabs GmbH …and much more This book explains in-depth the real drivers and workings of Run book Automation. It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of Run book Automation with the objectivity of experienced IT professionals.

Run Book Automation: What you Need to Know For IT Operations Management | The Art of Service

The Art of Service – Framework Educator of Choice – Run Book Automation: What you Need to Know For IT Operations Management – Run Book Automation (RBA) is the ability to define, build, orchestrate, manage and report on workflows that support system and network operational processes. A run book process can cross all management disciplines and interact with all types of infrastructure elements, such as applications, databases and hardware. This book is your ultimate resource for Run book Automation. Here you will find the most up-to-date information, analysis, background and everything you need to know. In easy to read chapters, with extensive references and links to get you to know all there is to know about Run book Automation right away, covering: Run Book Automation, Opsware, BMC Software, Maximo (MRO), Automation, Customer support, ActiveVOS, Advanced Authoring Format, BioExtract, Bizagi, Bonita Open Solution, BPEL script, BPEL4People, Business Process Execution Language, Business Process Modeling Language, CA IT Process Automation Manager, CapExBio, Comparison of BPEL engines, Database publishing, Discovery Net, Document automation, Epoq Group, Flow Description Markup Language, Forefront Identity Manager, GNU Enterprise, Healthcare workflow, JBPM, Jbpm5, Kepler scientific workflow system, LONI Pipeline, Marvin L. Manheim Award For Significant Contributions in the Field of Workflow, Marvin Manheim, Neural Workflow, NexusBPM, Parasoft Concerto, Project workforce management, RetroGuide, SAP NetWeaver Visual Composer, Scientific workflow system, Taverna workbench, Tryton, Variable data publishing, VisTrails, Wf-XML, Workflow, Workflow application, Workflow engine, Workflow Management Coalition, Workflow Reference Model, Workflow technology, WS-CDL, XPDL, Zenon Software, Manumation, Adjustable-speed drive, Air conditioner, Air conditioning, Auto-defrost, Automated attendant, Automated teller machine, Automatic meter reading, Automaton, Bristol Standard Asynchronous Protocol, CAN Kingdom, Computer appliance, Console automation, Control system, Controller (control theory), Controller area network, DC injection braking, DF-1 Protocol, DirectNET Protocol, Distributed control system, Door closer, Electric gates, Electronic speed control, EnOcean, Ethernet Global Data Protocol, Ethernet Powerlink, FANUC Robotics America Corporation, Feedforward Control, Filling Carousel, Flexlink, FOUNDATION fieldbus, Foundation Fieldbus H1, Garage door opener, General Motion Control, GRAITEC, GRAITEC Advance, GrayStone Industries, Heidenhain, Highway Addressable Remote Transducer Protocol, HostLink Protocol, Iconics, I/Gear, Industrial control system, Industrial Ethernet, Industrial safety system, Inter-Control Center Communications Protocol, INTERBUS, Interroll, Inverter (electrical), Islands of automation, Jaquet-Droz automata, Korund-M, KUKA Systems, Leonard W. Moore, Linear motor, List of automation protocols, Logistics automation, LPA512, Macro recorder, Manual override, Manufacturing Automation Protocol, MECHATROLINK, MelsecNet, MetraLabs GmbH …and much more This book explains in-depth the real drivers and workings of Run book Automation. It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of Run book Automation with the objectivity of experienced IT professionals.

SAML Research Collection

The Art of Service – Framework Educator of Choice – SAML Research Collection – This SAML Research Collection contains Tools and templates we collected during our research activities. These documents collated for your convenience will help you make decisions, manage processes and implement projects. Best Practices research files and implementation documentation covering definitions, adoptions, impact, benefits and vendors. In this SAML Collection, you’ll find white papers and research on issues related to SAML covering definitions, adoptions, impact, benefits and vendors. Secure order processing. All Products delivered via instant download to your desktop. Fast Track IT and Project Management Templates Forms and How to Manuals: Save time. Hit the ground running. Be more productive. These are just some of the benefits you will find with this practical tool and its resources for managing projects and IT Services.

SAML Research Collection | The Art of Service

The Art of Service – Framework Educator of Choice – SAML Research Collection – This SAML Research Collection contains Tools and templates we collected during our research activities. These documents collated for your convenience will help you make decisions, manage processes and implement projects. Best Practices research files and implementation documentation covering definitions, adoptions, impact, benefits and vendors. In this SAML Collection, you’ll find white papers and research on issues related to SAML covering definitions, adoptions, impact, benefits and vendors. Secure order processing. All Products delivered via instant download to your desktop. Fast Track IT and Project Management Templates Forms and How to Manuals: Save time. Hit the ground running. Be more productive. These are just some of the benefits you will find with this practical tool and its resources for managing projects and IT Services.

SCADA: High-impact Strategies – What You Need to Know: Definitions, Adoptions, Impact, Benefits, Maturity, Vendors

The Art of Service – Framework Educator of Choice – SCADA: High-impact Strategies – What You Need to Know: Definitions, Adoptions, Impact, Benefits, Maturity, Vendors – Get the edge, learn EVERYTHING you need to know about SCADA, and ace any discussion, proposal and implementation with the ultimate book – guaranteed to give you the education that you need, faster than you ever dreamed possible! The information in this book can show you how to be an expert in the field of SCADA. Are you looking to learn more about SCADA? You’re about to discover the most spectacular gold mine of SCADA materials ever created, this book is a unique collection to help you become a master of SCADA. This book is your ultimate resource for SCADA. Here you will find the most up-to-date information, analysis, background and everything you need to know. In easy to read chapters, with extensive references and links to get you to know all there is to know about SCADA right away. A quick look inside: SCADA, 4D-RCS Reference Model Architecture, Aggflow, AMICE Consortium, AS-Interface, AxSTREAM, Bristol Standard Asynchronous Protocol, CC-Link Industrial Networks, CIMOSA, Computer-aided process planning, Computer-integrated manufacturing, The Construction Manager, Controller area network, Data Design System, Data Transport Utility, DeviceNet, DF-1 Protocol, DirectNET Protocol, Dispatcher training simulator, EPICS, Ethernet Global Data Protocol, Ethernet Powerlink, Fieldbus, Fieldbus Foundation, FOUNDATION fieldbus, Foundation Fieldbus H1, Highway Addressable Remote Transducer Protocol, HostLink Protocol, I/Gear, Industry Foundation Classes, INTERBUS, LabRAD, MECHATROLINK, MelsecNet, Modbus, MTConnect, Multi Point Interface, Nexus (software), Nexus Recycling Management System (software), OpenSCADA, Optomux, ORiN, PieP, Profibus, PROFIsafe, Programmable logic controller, RADlab Software, Real-time Control System, SDS Protocol, SERCOS III, SERCOS interface, Service Request Transport Protocol, Solibri Model Viewer, Stars virus, Stuxnet, TTP/A, Industrial USB, Warehouse control system, Welding software, WinCC, XAP Home Automation protocol …and Much, Much More! This book explains in-depth the real drivers and workings of SCADA. It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of SCADA with the objectivity of experienced professionals – Grab your copy now, while you still can.

SCADA: High-impact Strategies – What You Need to Know | The Art of Service

The Art of Service – Framework Educator of Choice – SCADA: High-impact Strategies – What You Need to Know: Definitions, Adoptions, Impact, Benefits, Maturity, Vendors – Get the edge, learn EVERYTHING you need to know about SCADA, and ace any discussion, proposal and implementation with the ultimate book – guaranteed to give you the education that you need, faster than you ever dreamed possible! The information in this book can show you how to be an expert in the field of SCADA. Are you looking to learn more about SCADA? You’re about to discover the most spectacular gold mine of SCADA materials ever created, this book is a unique collection to help you become a master of SCADA. This book is your ultimate resource for SCADA. Here you will find the most up-to-date information, analysis, background and everything you need to know. In easy to read chapters, with extensive references and links to get you to know all there is to know about SCADA right away. A quick look inside: SCADA, 4D-RCS Reference Model Architecture, Aggflow, AMICE Consortium, AS-Interface, AxSTREAM, Bristol Standard Asynchronous Protocol, CC-Link Industrial Networks, CIMOSA, Computer-aided process planning, Computer-integrated manufacturing, The Construction Manager, Controller area network, Data Design System, Data Transport Utility, DeviceNet, DF-1 Protocol, DirectNET Protocol, Dispatcher training simulator, EPICS, Ethernet Global Data Protocol, Ethernet Powerlink, Fieldbus, Fieldbus Foundation, FOUNDATION fieldbus, Foundation Fieldbus H1, Highway Addressable Remote Transducer Protocol, HostLink Protocol, I/Gear, Industry Foundation Classes, INTERBUS, LabRAD, MECHATROLINK, MelsecNet, Modbus, MTConnect, Multi Point Interface, Nexus (software), Nexus Recycling Management System (software), OpenSCADA, Optomux, ORiN, PieP, Profibus, PROFIsafe, Programmable logic controller, RADlab Software, Real-time Control System, SDS Protocol, SERCOS III, SERCOS interface, Service Request Transport Protocol, Solibri Model Viewer, Stars virus, Stuxnet, TTP/A, Industrial USB, Warehouse control system, Welding software, WinCC, XAP Home Automation protocol …and Much, Much More! This book explains in-depth the real drivers and workings of SCADA. It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of SCADA with the objectivity of experienced professionals – Grab your copy now, while you still can.

SD9100 Service Desk Review Document – Part of the Full-Service Desk Toolkit

The Art of Service – Framework Educator of Choice – SD9100 Service Desk Review Document – Part of the Full-Service Desk Toolkit – This document provides a guideline for reviewing your organization’s current Service Desk. It will provide you with a maturity level for the Service Desk and highlight those areas that are open for improvement.

SD9100 Service Desk Review Document – Part of the Full-Service Desk Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – SD9100 Service Desk Review Document – Part of the Full-Service Desk Toolkit – This document provides a guideline for reviewing your organization’s current Service Desk. It will provide you with a maturity level for the Service Desk and highlight those areas that are open for improvement.

SD9200 Service Desk Implementation Plan / Project Plan – Part of the Full-Service Desk Toolkit

The Art of Service – Framework Educator of Choice – SD9200 Service Desk Implementation Plan / Project Plan – Part of the Full-Service Desk Toolkit – This document provides a skeleton outline for planning and project managing your Service Desk implementation.

SD9200 Service Desk Implementation Plan / Project Plan – Part of the Full-Service Desk Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – SD9200 Service Desk Implementation Plan / Project Plan – Part of the Full-Service Desk Toolkit – This document provides a skeleton outline for planning and project managing your Service Desk implementation.

SD9210 Service Desk Project Plan – Part of the Full-Service Desk Toolkit

The Art of Service – Framework Educator of Choice – SD9210 Service Desk Project Plan – Part of the Full-Service Desk Toolkit – This document provides a skeleton outline for planning and project managing your Service Desk implementation.

SD9210 Service Desk Project Plan – Part of the Full-Service Desk Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – SD9210 Service Desk Project Plan – Part of the Full-Service Desk Toolkit – This document provides a skeleton outline for planning and project managing your Service Desk implementation.

SD9250 Service Desk outsourcing – Part of the Full-Service Desk Toolkit

The Art of Service – Framework Educator of Choice – SD9250 Service Desk outsourcing – Part of the Full-Service Desk Toolkit – Looking to outsource your Service Desk. Use this document to help frame the idea and use it as a useful discussion paper.

SD9250 Service Desk outsourcing – Part of the Full-Service Desk Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – SD9250 Service Desk outsourcing – Part of the Full-Service Desk Toolkit – Looking to outsource your Service Desk. Use this document to help frame the idea and use it as a useful discussion paper.

SD9300 Policies, Objectives and Scope Document – Part of the Full-Service Desk Toolkit

The Art of Service – Framework Educator of Choice – SD9300 Policies, Objectives and Scope Document – Part of the Full-Service Desk Toolkit – It is important to set Policies and Guidelines for any ITIL process implementation initiative. This document provides the background activities for the Service Desk function that must be considered when starting this work; this is setting Policy and Guidelines that set the direction for the project.

SD9300 Policies, Objectives and Scope Document – Part of the Full-Service Desk Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – SD9300 Policies, Objectives and Scope Document – Part of the Full-Service Desk Toolkit – It is important to set Policies and Guidelines for any ITIL process implementation initiative. This document provides the background activities for the Service Desk function that must be considered when starting this work; this is setting Policy and Guidelines that set the direction for the project.

SD9400 Communication Plan – Part of the Full-Service Desk Toolkit

The Art of Service – Framework Educator of Choice – SD9400 Communication Plan – Part of the Full-Service Desk Toolkit – To be successful with Service Desk function implementation it is important to have a communication plan in place. This document provides an approach and a selection of information to share as part of your communication campaign.

SD9400 Communication Plan – Part of the Full-Service Desk Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – SD9400 Communication Plan – Part of the Full-Service Desk Toolkit – To be successful with Service Desk function implementation it is important to have a communication plan in place. This document provides an approach and a selection of information to share as part of your communication campaign.

SD9420 Business and IT Flyers – Part of the Full-Service Desk Toolkit

The Art of Service – Framework Educator of Choice – SD9420 Business and IT Flyers – Part of the Full-Service Desk Toolkit – Three useful starting points that you can use to advertise the introduction of a new Help Desk/Service Desk initiative. Use these templates for posters on walls or as attachments for distribution as part of a larger communication campaign.

SD9420 Business and IT Flyers – Part of the Full-Service Desk Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – SD9420 Business and IT Flyers – Part of the Full-Service Desk Toolkit – Three useful starting points that you can use to advertise the introduction of a new Help Desk/Service Desk initiative. Use these templates for posters on walls or as attachments for distribution as part of a larger communication campaign.

SD9500 Service Desk Objectives and Goals – Part of the Full-Service Desk Toolkit

The Art of Service – Framework Educator of Choice – SD9500 Service Desk Objectives and Goals – Part of the Full-Service Desk Toolkit – Get a head start on setting the Service Desk/Help Desk objectives and goals. This document includes a series of objectives and goals that you can copy, adapt or modify for your own use.

SD9500 Service Desk Objectives and Goals – Part of the Full-Service Desk Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – SD9500 Service Desk Objectives and Goals – Part of the Full-Service Desk Toolkit – Get a head start on setting the Service Desk/Help Desk objectives and goals. This document includes a series of objectives and goals that you can copy, adapt or modify for your own use.

SD9600 Service Desk Manager Document – Part of the Full-Service Desk Toolkit

The Art of Service – Framework Educator of Choice – SD9600 Service Desk Manager Document – Part of the Full-Service Desk Toolkit – This document outlines the role, responsibility and tasks of the Service Desk Manager. It also includes a brief outline of the necessary skills needed by the Service Desk Manager.

SD9600 Service Desk Manager Document – Part of the Full-Service Desk Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – SD9600 Service Desk Manager Document – Part of the Full-Service Desk Toolkit – This document outlines the role, responsibility and tasks of the Service Desk Manager. It also includes a brief outline of the necessary skills needed by the Service Desk Manager.

SD9700 Service Desk Reports and KPI targets and additional metrics – Part of the Full-Service Desk Toolkit

The Art of Service – Framework Educator of Choice – SD9700 Service Desk Reports and KPI targets and additional metrics – Part of the Full-Service Desk Toolkit – A list of key reports and Key Performance Indicators for the Service Desk, plus additional metrics that may need to be considered.

SD9700 Service Desk Reports and KPI targets and additional metrics – Part of the Full-Service Desk Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – SD9700 Service Desk Reports and KPI targets and additional metrics – Part of the Full-Service Desk Toolkit – A list of key reports and Key Performance Indicators for the Service Desk, plus additional metrics that may need to be considered.

SD9750 Service Desk Technology Selection – Part of the Full-Service Desk Toolkit

The Art of Service – Framework Educator of Choice – SD9750 Service Desk Technology Selection – Part of the Full-Service Desk Toolkit – Hundreds of questions to help you review solutions to be used for your Service Desk/Help Desk. Questions cover a huge variety of process areas and prompt you to think about things that may have been forgotten. The document can be used as an assessment tool for vendors as well. This really is THE most comprehensive checklist for selection your Service Desk/Help Desk tool.

SD9750 Service Desk Technology Selection – Part of the Full-Service Desk Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – SD9750 Service Desk Technology Selection – Part of the Full-Service Desk Toolkit – Hundreds of questions to help you review solutions to be used for your Service Desk/Help Desk. Questions cover a huge variety of process areas and prompt you to think about things that may have been forgotten. The document can be used as an assessment tool for vendors as well. This really is THE most comprehensive checklist for selection your Service Desk/Help Desk tool.

SD9800 Service Desk PowerPoint Presentation – Part of the Full-Service Desk Toolkit

The Art of Service – Framework Educator of Choice – SD9800 Service Desk PowerPoint Presentation – Part of the Full-Service Desk Toolkit – During the implementation, it is considered best practice to involve all necessary parties. To get significant buy-in across the organization multiple roadshows may need to be conducted. This PowerPoint presentation provides you with a series of slides detailing what the Service Desk is and the benefits to the organization and IT Staff alike.

SD9800 Service Desk PowerPoint Presentation – Part of the Full-Service Desk Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – SD9800 Service Desk PowerPoint Presentation – Part of the Full-Service Desk Toolkit – During the implementation, it is considered best practice to involve all necessary parties. To get significant buy-in across the organization multiple roadshows may need to be conducted. This PowerPoint presentation provides you with a series of slides detailing what the Service Desk is and the benefits to the organization and IT Staff alike.

SD9900 Business Justification Document – Part of the Full-Service Desk Toolkit

The Art of Service – Framework Educator of Choice – SD9900 Business Justification Document – Part of the Full-Service Desk Toolkit – This template is a business case document that will help you structure a successful document that can be presented to senior management and board members justifying the need for Service Desk in your organization.

SD9900 Business Justification Document – Part of the Full-Service Desk Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – SD9900 Business Justification Document – Part of the Full-Service Desk Toolkit – This template is a business case document that will help you structure a successful document that can be presented to senior management and board members justifying the need for Service Desk in your organization.

SD9950 Service Desk Fact Sheet – Part of the Full-Service Desk Toolkit

The Art of Service – Framework Educator of Choice – SD9950 Service Desk Fact Sheet – Part of the Full-Service Desk Toolkit – The Service Desk Fact Sheet (provided electronically) will give you the insight you need to understand the Service Desk activities being discussed. You will have a conceptual awareness of each of the process areas and be able to make informed decisions about whether to invest further. The Art of Service is accredited to provide IT Service Management training, with the Global accreditation board (EXIN).

SD9950 Service Desk Fact Sheet – Part of the Full-Service Desk Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – SD9950 Service Desk Fact Sheet – Part of the Full-Service Desk Toolkit – The Service Desk Fact Sheet (provided electronically) will give you the insight you need to understand the Service Desk activities being discussed. You will have a conceptual awareness of each of the process areas and be able to make informed decisions about whether to invest further. The Art of Service is accredited to provide IT Service Management training, with the Global accreditation board (EXIN).

SECMT1100 Security Management Review Document – Part of the Full Security Toolkit

The Art of Service – Framework Educator of Choice – SECMT1100 Security Management Review Document – Part of the Full Security Toolkit – This document provides a guideline for reviewing your organisations current Security Management process. It will provide you with a maturity level for the process and highlight those areas that are open for improvement

SECMT1100 Security Management Review Document – Part of the Full Security Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – SECMT1100 Security Management Review Document – Part of the Full Security Toolkit – This document provides a guideline for reviewing your organisations current Security Management process. It will provide you with a maturity level for the process and highlight those areas that are open for improvement

SECMT1200 Security Management Implementation Plan / Project Plan – Part of the Full Security Toolkit

The Art of Service – Framework Educator of Choice – SECMT1200 Security Management Implementation Plan / Project Plan – Part of the Full Security Toolkit – This document provides a skeleton outline for planning and project managing your Security Management process implementation

SECMT1200 Security Management Implementation Plan / Project Plan – Part of the Full Security Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – SECMT1200 Security Management Implementation Plan / Project Plan – Part of the Full Security Toolkit – This document provides a skeleton outline for planning and project managing your Security Management process implementation

SECMT1300 Security Management Policies, Guidelines and Scope Document – Part of the Full Security Toolkit

The Art of Service – Framework Educator of Choice – SECMT1300 Security Management Policies, Guidelines and Scope Document – Part of the Full Security Toolkit – It is important to set Policies and Guidelines for any ITIL process implementation initiative. This document provides the background activities for the Security Management process that must be considered when starting this work; this is setting Policy and Guidelines that set the direction for the project

SECMT1300 Security Management Policies, Guidelines and Scope Document – Part of the Full Security Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – SECMT1300 Security Management Policies, Guidelines and Scope Document – Part of the Full Security Toolkit – It is important to set Policies and Guidelines for any ITIL process implementation initiative. This document provides the background activities for the Security Management process that must be considered when starting this work; this is setting Policy and Guidelines that set the direction for the project

SECMT1400 Communication Plan – Part of the Full Security Toolkit

The Art of Service – Framework Educator of Choice – SECMT1400 Communication Plan – Part of the Full Security Toolkit – To be successful with Security Management implementation it is important to have a communication plan in place. This document provides an approach and a selection of information to share as part of your communication campaign. (Special Feature: ENTIRE PROCESS MINDMAP).

SECMT1400 Communication Plan – Part of the Full Security Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – SECMT1400 Communication Plan – Part of the Full Security Toolkit – To be successful with Security Management implementation it is important to have a communication plan in place. This document provides an approach and a selection of information to share as part of your communication campaign. (Special Feature: ENTIRE PROCESS MINDMAP).

SECMT1500 Security Management Process Objectives and Goals – Part of the Full Security Toolkit

The Art of Service – Framework Educator of Choice – SECMT1500 Security Management Process Objectives and Goals – Part of the Full Security Toolkit – This document includes a series of objectives and goals for the Security Management process

SECMT1500 Security Management Process Objectives and Goals – Part of the Full Security Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – SECMT1500 Security Management Process Objectives and Goals – Part of the Full Security Toolkit – This document includes a series of objectives and goals for the Security Management process

SECMT1600 Security Process Manager Document – Part of the Full Security Toolkit

The Art of Service – Framework Educator of Choice – SECMT1600 Security Process Manager Document – Part of the Full Security Toolkit – This document outlines the role, responsibility and tasks of the Security Management Process Manager. It also includes a brief outline of the necessary skills needed by a Security Manager

SECMT1600 Security Process Manager Document – Part of the Full Security Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – SECMT1600 Security Process Manager Document – Part of the Full Security Toolkit – This document outlines the role, responsibility and tasks of the Security Management Process Manager. It also includes a brief outline of the necessary skills needed by a Security Manager

SECMT1700 Security Management Reports and KPI targets – Part of the Full Security Toolkit

The Art of Service – Framework Educator of Choice – SECMT1700 Security Management Reports and KPI targets – Part of the Full Security Toolkit – A list of key reports and Key Performance Indicators for the Security Management process, plus additional metrics that may need to be considered

SECMT1700 Security Management Reports and KPI targets – Part of the Full Security Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – SECMT1700 Security Management Reports and KPI targets – Part of the Full Security Toolkit – A list of key reports and Key Performance Indicators for the Security Management process, plus additional metrics that may need to be considered

SECMT1800 Security Service Requirement – Part of the Full Security Toolkit

The Art of Service – Framework Educator of Choice – SECMT1800 Security Service Requirement – Part of the Full Security Toolkit – Powerful template that lets you break down the security requirements for each IT Service. This will help ensure that the IT organisation has covered all aspects of security regarding the delivery of their services

SECMT1800 Security Service Requirement – Part of the Full Security Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – SECMT1800 Security Service Requirement – Part of the Full Security Toolkit – Powerful template that lets you break down the security requirements for each IT Service. This will help ensure that the IT organisation has covered all aspects of security regarding the delivery of their services

SECMT1900 Security Incident Template – Part of the Full Security Toolkit

The Art of Service – Framework Educator of Choice – SECMT1900 Security Incident Template – Part of the Full Security Toolkit – Tracking Security Incidents in your organisation is a key responsibility, especially keeping the information confidential. Therefore Security Incidents are handled separately to the Incident Management process. This template provides a structure for capturing security incident information and the flow of dealing with the incident

SECMT1900 Security Incident Template – Part of the Full Security Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – SECMT1900 Security Incident Template – Part of the Full Security Toolkit – Tracking Security Incidents in your organisation is a key responsibility, especially keeping the information confidential. Therefore Security Incidents are handled separately to the Incident Management process. This template provides a structure for capturing security incident information and the flow of dealing with the incident

SECMT2000 Security Audit Template – Part of the Full Security Toolkit

The Art of Service – Framework Educator of Choice – SECMT2000 Security Audit Template – Part of the Full Security Toolkit – Checking of the compliance of the security policy with the customers and IT Services is a key aspect of Security Management. This template provides an audit structure to help audit the technical security of the IT systems and the services themselves

SECMT2000 Security Audit Template – Part of the Full Security Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – SECMT2000 Security Audit Template – Part of the Full Security Toolkit – Checking of the compliance of the security policy with the customers and IT Services is a key aspect of Security Management. This template provides an audit structure to help audit the technical security of the IT systems and the services themselves

SECMT2100 Security Management PowerPoint Presentation – Part of the Full Security Toolkit

The Art of Service – Framework Educator of Choice – SECMT2100 Security Management PowerPoint Presentation – Part of the Full Security Toolkit – During the implementation it is considered best practice to involve all necessary parties. To get significant buy-in across the organisation some roadshows may need to be conducted. This PowerPoint presentation provides you with a series of slides detailing what Security Management is and the benefits to the Organisation and IT Staff alike

SECMT2100 Security Management PowerPoint Presentation – Part of the Full Security Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – SECMT2100 Security Management PowerPoint Presentation – Part of the Full Security Toolkit – During the implementation it is considered best practice to involve all necessary parties. To get significant buy-in across the organisation some roadshows may need to be conducted. This PowerPoint presentation provides you with a series of slides detailing what Security Management is and the benefits to the Organisation and IT Staff alike

SECMT2200 Business Justification Documents – Part of the Full Security Toolkit

The Art of Service – Framework Educator of Choice – SECMT2200 Business Justification Documents – Part of the Full Security Toolkit – This template is a business case document that will help you structure a successful document that can be presented to senior management and board members justifying the need for Security Management in your organisation

SECMT2200 Business Justification Documents – Part of the Full Security Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – SECMT2200 Business Justification Documents – Part of the Full Security Toolkit – This template is a business case document that will help you structure a successful document that can be presented to senior management and board members justifying the need for Security Management in your organisation

SLM1100 Service Level Management Review Document – Part of the Full-Service Level Management Toolkit

The Art of Service – Framework Educator of Choice – SLM1100 Service Level Management Review Document – Part of the Full-Service Level Management Toolkit – This document provides a guideline for reviewing your organization’s current maturity level in this process area. It will also highlight areas that are open for improvement, and the format allows for multiple person involvement.

SLM1100 Service Level Management Review Document – Part of the Full Service Level Management Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – SLM1100 Service Level Management Review Document – Part of the Full-Service Level Management Toolkit – This document provides a guideline for reviewing your organization’s current maturity level in this process area. It will also highlight areas that are open for improvement, and the format allows for multiple person involvement.

SLM1200 Service Level Implementation Plan / Project Plan – Part of the Full-Service Level Management Toolkit

The Art of Service – Framework Educator of Choice – SLM1200 Service Level Implementation Plan / Project Plan – Part of the Full-Service Level Management Toolkit – This document provides a skeleton outline for planning and project managing the process implementation.

SLM1200 Service Level Implementation Plan / Project Plan – Part of the Full Service Level Management Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – SLM1200 Service Level Implementation Plan / Project Plan – Part of the Full-Service Level Management Toolkit – This document provides a skeleton outline for planning and project managing the process implementation.

SLM1300 Service Level Management Policies, Objectives and Scope Document – Part of the Full-Service Level Management Toolkit

The Art of Service – Framework Educator of Choice – SLM1300 Service Level Management Policies, Objectives and Scope Document – Part of the Full-Service Level Management Toolkit – It is important to set Policies and Guidelines for any ITIL process implementation initiative. This document provides the background activities that must be considered when starting this work; this is setting Policy and Guidelines that set the direction for the project.

SLM1300 Service Level Management Policies, Objectives and Scope Document – Part of the Full Service Level Management Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – SLM1300 Service Level Management Policies, Objectives and Scope Document – Part of the Full-Service Level Management Toolkit – It is important to set Policies and Guidelines for any ITIL process implementation initiative. This document provides the background activities that must be considered when starting this work; this is setting Policy and Guidelines that set the direction for the project.

SLM1400 Business and IT Service Mapping – Part of the Full-Service Level Management Toolkit

The Art of Service – Framework Educator of Choice – SLM1400 Business and IT Service Mapping – Part of the Full-Service Level Management Toolkit – The first key task during an SLM implementation is to map the current Business Process to the provision of IT Services. This document provides you with a guideline on how to do this and a template to capture the information.

SLM1400 Business and IT Service Mapping – Part of the Full Service Level Management Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – SLM1400 Business and IT Service Mapping – Part of the Full-Service Level Management Toolkit – The first key task during an SLM implementation is to map the current Business Process to the provision of IT Services. This document provides you with a guideline on how to do this and a template to capture the information.

SLM1500 SLM Scope – Part of the Full-Service Level Management Toolkit

The Art of Service – Framework Educator of Choice – SLM1500 SLM Scope – Part of the Full-Service Level Management Toolkit – A new and extended way to look at the areas of cover and involvement for this process. Also, a place to define what the process is and what it means to your own organization.

SLM1500 SLM Scope – Part of the Full Service Level Management Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – SLM1500 SLM Scope – Part of the Full-Service Level Management Toolkit – A new and extended way to look at the areas of cover and involvement for this process. Also, a place to define what the process is and what it means to your own organization.

SLM1600 Communication Plan – Part of the Full-Service Level Management Toolkit

The Art of Service – Framework Educator of Choice – SLM1600 Communication Plan – Part of the Full-Service Level Management Toolkit – To be successful with Service Level Management implementation it is important to have a communication plan in place. This document provides an approach and a selection of information to share as part of your communication campaign. (Special Feature: ENTIRE PROCESS MINDMAP)

SLM1600 Communication Plan – Part of the Full Service Level Management Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – SLM1600 Communication Plan – Part of the Full-Service Level Management Toolkit – To be successful with Service Level Management implementation it is important to have a communication plan in place. This document provides an approach and a selection of information to share as part of your communication campaign. (Special Feature: ENTIRE PROCESS MINDMAP)