The Art of Service – Framework Educator of Choice [Part VIII]

The Art of Service – Framework Educator of Choice [Part VIII]

The Art of Service is a Management Consultancy Company started in 2000, servicing clients across the globe with our research, advisory and consulting products and services. Self Assessment Toolkits help you identify your blind spots and will enable your team by giving them a roadmap to ensure you stay ahead of the game. Be your own consultant. 55,000,000 AI governed questions. 93,000 assessments and toolkits sold. Your risk becomes your reward with The Art of Service.

ITIL Release, Control and Validation (RCV) Full Certification Online Learning and Study Book Course – The ITIL Intermediate RCV Capability Complete Certification Kit – Third Edition

This intensive interactive course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with Release, Control and Validation and Service Operation. The main focus of this course is on the RCV process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to complete the associated exam: the APMG Intermediate Level Certificate Release, Control and Validation

ITQMgt 1000 ISO 20000 Fact Sheet

The Art of Service – Framework Educator of Choice – ITQMgt 1000 ISO 20000 Fact Sheet – The British Standards Institute (BSI) in 2002 developed and ratified the first true IT Service Management standard. In 2004, the standard was adopted by Australia. In the UK, the standard is referred to as BS15000 (ISO 20000), in Australia AS8018. Whatever it is called, the standard is both concise, but complex. Like most standards in this area, the wording is generic and open to interpretation. This summary factsheet gives you an excellent overview of the standard and the surrounding issues of certification AND an excellent explanation of how the standard is directly linked to the IT Infrastructure Library (ITIL).

ITQMgt 1000 ISO 20000 Fact Sheet | The Art of Service

The Art of Service – Framework Educator of Choice – ITQMgt 1000 ISO 20000 Fact Sheet – The British Standards Institute (BSI) in 2002 developed and ratified the first true IT Service Management standard. In 2004, the standard was adopted by Australia. In the UK, the standard is referred to as BS15000 (ISO 20000), in Australia AS8018. Whatever it is called, the standard is both concise, but complex. Like most standards in this area, the wording is generic and open to interpretation. This summary factsheet gives you an excellent overview of the standard and the surrounding issues of certification AND an excellent explanation of how the standard is directly linked to the IT Infrastructure Library (ITIL).

ITSCM2100 IT Service Continuity Management Review Document – Part of the Full Continuity Toolkit

The Art of Service – Framework Educator of Choice – ITSCM2100 IT Service Continuity Management Review Document – Part of the Full Continuity Toolkit – This document provides a guideline for reviewing your organisations current IT Service Continuity Management process. It will provide you with a maturity level for the process and highlight those areas that are open for improvement

ITSCM2100 IT Service Continuity Management Review Document – Part of the Full Continuity Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – ITSCM2100 IT Service Continuity Management Review Document – Part of the Full Continuity Toolkit – This document provides a guideline for reviewing your organisations current IT Service Continuity Management process. It will provide you with a maturity level for the process and highlight those areas that are open for improvement

ITSCM2200 IT Service Continuity Management Implementation Plan / Project Plan – Part of the Full Continuity Toolkit

The Art of Service – Framework Educator of Choice – ITSCM2200 IT Service Continuity Management Implementation Plan / Project Plan – Part of the Full Continuity Toolkit – This document provides a skeleton outline for planning and project managing your IT Service Continuity Management process implementation

ITSCM2200 IT Service Continuity Management Implementation Plan / Project Plan – Part of the Full Continuity Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – ITSCM2200 IT Service Continuity Management Implementation Plan / Project Plan – Part of the Full Continuity Toolkit – This document provides a skeleton outline for planning and project managing your IT Service Continuity Management process implementation

ITSCM2300 Policies, Objectives and Scope Document – Part of the Full Continuity Toolkit

The Art of Service – Framework Educator of Choice – ITSCM2300 Policies, Objectives and Scope Document – Part of the Full Continuity Toolkit – It is important to set Policies and Guidelines for any ITIL process implementation initiative. This document provides the background activities that must be considered when starting this work; this is setting Policy and Guidelines that set the direction for the project. Word document.

ITSCM2300 Policies, Objectives and Scope Document – Part of the Full Continuity Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – ITSCM2300 Policies, Objectives and Scope Document – Part of the Full Continuity Toolkit – It is important to set Policies and Guidelines for any ITIL process implementation initiative. This document provides the background activities that must be considered when starting this work; this is setting Policy and Guidelines that set the direction for the project. Word document

ITSCM2400 Communication Plan – Part of the Full Continuity Toolkit

The Art of Service – Framework Educator of Choice – ITSCM2400 Communication Plan – Part of the Full Continuity Toolkit – To be successful with IT Service Continuity Management implementation it is important to have a communication plan in place. This document provides an approach and a selection of information to share as part of your communication campaign. (Special Feature: ENTIRE PROCESS MINDMAP) Word document.

ITSCM2400 Communication Plan – Part of the Full Continuity Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – ITSCM2400 Communication Plan – Part of the Full Continuity Toolkit – To be successful with IT Service Continuity Management implementation it is important to have a communication plan in place. This document provides an approach and a selection of information to share as part of your communication campaign. (Special Feature: ENTIRE PROCESS MINDMAP) Word document.

ITSCM2410 Business Flyer Templates – Part of the Full Continuity Toolkit

The Art of Service – Framework Educator of Choice – ITSCM2410 Business Flyer Templates – Part of the Full Continuity Toolkit – Two useful starting points that you can use to advertise the IT Service Management initiative and in particular the Continuity Management program. Use these templates for posters on walls or as attachments for distribution as part of a larger communication campaign. Word document.

ITSCM2410 Business Flyer Templates – Part of the Full Continuity Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – ITSCM2410 Business Flyer Templates – Part of the Full Continuity Toolkit – Two useful starting points that you can use to advertise the IT Service Management initiative and in particular the Continuity Management program. Use these templates for posters on walls or as attachments for distribution as part of a larger communication campaign. Word document

ITSCM2420 E-mail text – Part of the Full Continuity Toolkit

The Art of Service – Framework Educator of Choice – ITSCM2420 E-mail text – Part of the Full Continuity Toolkit – Rather than starting from nothing use this text to help you compile a message to staff regarding the Continuity Management process. You can use the text directly and it will act as a catalyst for your thoughts regarding other messages that you wish to include. Word document.

ITSCM2420 E-mail text – Part of the Full Continuity Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – ITSCM2420 E-mail text – Part of the Full Continuity Toolkit – Rather than starting from nothing use this text to help you compile a message to staff regarding the Continuity Management process. You can use the text directly and it will act as a catalyst for your thoughts regarding other messages that you wish to include. Word document

ITSCM2500 IT Service Continuity Management Process Objectives and Goals – Part of the Full Continuity Toolkit

The Art of Service – Framework Educator of Choice – ITSCM2500 IT Service Continuity Management Process Objectives and Goals – Part of the Full Continuity Toolkit – This document includes a series of objectives and goals for the Continuity Management process.

ITSCM2500 IT Service Continuity Management Process Objectives and Goals – Part of the Full Continuity Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – ITSCM2500 IT Service Continuity Management Process Objectives and Goals – Part of the Full Continuity Toolkit – This document includes a series of objectives and goals for the Continuity Management process.

ITSCM2600 IT Service Continuity Management Process Manager Document – Part of the Full Continuity Toolkit

The Art of Service – Framework Educator of Choice – ITSCM2600 IT Service Continuity Management Process Manager Document – Part of the Full Continuity Toolkit – This document includes a series of objectives and goals for the Continuity Management process

ITSCM2600 IT Service Continuity Management Process Manager Document – Part of the Full Continuity Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – ITSCM2600 IT Service Continuity Management Process Manager Document – Part of the Full Continuity Toolkit – This document includes a series of objectives and goals for the Continuity Management process

ITSCM2700 Business Impact Analysis Template – Part of the Full Continuity Toolkit

The Art of Service – Framework Educator of Choice – ITSCM2700 Business Impact Analysis Template – Part of the Full Continuity Toolkit – This template provides a structure for carrying out a BIA on each IT Service that is delivered to the business. This is a generic template that can be used for all IT Services

ITSCM2700 Business Impact Analysis Template – Part of the Full Continuity Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – ITSCM2700 Business Impact Analysis Template – Part of the Full Continuity Toolkit – This template provides a structure for carrying out a BIA on each IT Service that is delivered to the business. This is a generic template that can be used for all IT Services

ITSCM2800 Risk Assessment Template – Part of the Full Continuity Toolkit

The Art of Service – Framework Educator of Choice – ITSCM2800 Risk Assessment Template – Part of the Full Continuity Toolkit – This template provides a structure for carrying out a Risk Assessment on each IT Service that is delivered to the business. This is a generic template that can be used for all IT Services

ITSCM2800 Risk Assessment Template – Part of the Full Continuity Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – ITSCM2800 Risk Assessment Template – Part of the Full Continuity Toolkit – This template provides a structure for carrying out a Risk Assessment on each IT Service that is delivered to the business. This is a generic template that can be used for all IT Services.

ITSCM2900 Business Continuity Strategy Template – Part of the Full Continuity Toolkit

The Art of Service – Framework Educator of Choice – ITSCM2900 Business Continuity Strategy Template – Part of the Full Continuity Toolkit – This template provides a structure for documenting your continuity strategies for your IT Services in the event of a disaster

ITSCM2900 Business Continuity Strategy Template – Part of the Full Continuity Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – ITSCM2900 Business Continuity Strategy Template – Part of the Full Continuity Toolkit – This template provides a structure for documenting your continuity strategies for your IT Services in the event of a disaster

ITSCM3000 Reciprocal Arrangements Template – Part of the Full Continuity Toolkit

The Art of Service – Framework Educator of Choice – ITSCM3000 Reciprocal Arrangements Template – Part of the Full Continuity Toolkit – Reciprocal Arrangements are created between like organisations so that in the event of a disaster, one organisation can use the others infrastructure to continue to deliver its IT Services. This template provides a structure and guideline for creating Reciprocal Arrangements

ITSCM3000 Reciprocal Arrangements Template – Part of the Full Continuity Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – ITSCM3000 Reciprocal Arrangements Template – Part of the Full Continuity Toolkit – Reciprocal Arrangements are created between like organisations so that in the event of a disaster, one organisation can use the others infrastructure to continue to deliver its IT Services. This template provides a structure and guideline for creating Reciprocal Arrangements.

ITSCM3100 Emergency Response Template – Part of the Full Continuity Toolkit

The Art of Service – Framework Educator of Choice – ITSCM3100 Emergency Response Template – Part of the Full Continuity Toolkit – Each IT Service needs an emergency response plan. This template helps structure your emergency response plan for your IT Services in the event of a disaster

ITSCM3100 Emergency Response Template – Part of the Full Continuity Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – ITSCM3100 Emergency Response Template – Part of the Full Continuity Toolkit – Each IT Service needs an emergency response plan. This template helps structure your emergency response plan for your IT Services in the event of a disaster.

ITSCM3200 Salvage Plan Template – Part of the Full Continuity Toolkit

The Art of Service – Framework Educator of Choice – ITSCM3200 Salvage Plan Template – Part of the Full Continuity Toolkit – In the event of a disaster it is important to have a structured approach to recover the IT Services in the most efficient way possible. The Salvage Plan is a template that will help you structure how you salvage your IT Services. This template should be used for each IT Service that is delivered to the organisation

ITSCM3200 Salvage Plan Template – Part of the Full Continuity Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – ITSCM3200 Salvage Plan Template – Part of the Full Continuity Toolkit – In the event of a disaster it is important to have a structured approach to recover the IT Services in the most efficient way possible. The Salvage Plan is a template that will help you structure how you salvage your IT Services. This template should be used for each IT Service that is delivered to the organisation.

ITSCM3300 Vital Records Template – Part of the Full Continuity Toolkit

The Art of Service – Framework Educator of Choice – ITSCM3300 Vital Records Template – Part of the Full Continuity Toolkit – As protecting data is an integral part of IT Service Continuity, it is important to understand what are the vital records in the organisation and in the event of a disaster how do we recover. This template provides a structure for recording those vital records within the organisation and a process for ensuring that we have the assurance of recovery in the event of a disaster

ITSCM3300 Vital Records Template – Part of the Full Continuity Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – ITSCM3300 Vital Records Template – Part of the Full Continuity Toolkit – As protecting data is an integral part of IT Service Continuity, it is important to understand what are the vital records in the organisation and in the event of a disaster how do we recover. This template provides a structure for recording those vital records within the organisation and a process for ensuring that we have the assurance of recovery in the event of a disaster

ITSCM3400 Reports and KPI targets and additional metrics – Part of the Full Continuity Toolkit

The Art of Service – Framework Educator of Choice – ITSCM3400 Reports and KPI targets and additional metrics – Part of the Full Continuity Toolkit – A list of key reports and Key Performance Indicators for the Service Level Management process, plus additional metrics that may need to be considered.

ITSCM3400 Reports and KPI targets and additional metrics – Part of the Full Continuity Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – ITSCM3400 Reports and KPI targets and additional metrics – Part of the Full Continuity Toolkit – A list of key reports and Key Performance Indicators for the Service Level Management process, plus additional metrics that may need to be considered.

ITSCM3500 IT Service Continuity Management PowerPoint Presentation – Part of the Full Continuity Toolkit

The Art of Service – Framework Educator of Choice – ITSCM3500 IT Service Continuity Management PowerPoint Presentation – Part of the Full Continuity Toolkit – During the implementation, it is considered best practice to involve all necessary parties. To get significant buy-in across the organisation several roadshows may need to be conducted. This PowerPoint presentation provides you with 1 hour of slides detailing what IT Service Continuity Management is and the benefits to the Organisation and IT Staff alike.

ITSCM3500 IT Service Continuity Management PowerPoint Presentation – Part of the Full Continuity Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – ITSCM3500 IT Service Continuity Management PowerPoint Presentation – Part of the Full Continuity Toolkit – During the implementation, it is considered best practice to involve all necessary parties. To get significant buy-in across the organisation several roadshows may need to be conducted. This PowerPoint presentation provides you with 1 hour of slides detailing what IT Service Continuity Management is and the benefits to the Organisation and IT Staff alike.

ITSCM3600 Business Justification Documents – Part of the Full Continuity Toolkit

The Art of Service – Framework Educator of Choice – ITSCM3600 Business Justification Documents – Part of the Full Continuity Toolkit – This template is a business case document that will help you structure a successful document that can be presented to senior management and board members justifying the need for IT Service Continuity Management in your organisation

ITSCM3600 Business Justification Documents – Part of the Full Continuity Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – ITSCM3600 Business Justification Documents – Part of the Full Continuity Toolkit – This template is a business case document that will help you structure a successful document that can be presented to senior management and board members justifying the need for IT Service Continuity Management in your organisation.

Information technology audits: High-impact Strategies – What You Need to Know: Definitions, Adoptions, Impact, Benefits, Maturity, Vendors

The Art of Service – Framework Educator of Choice – Information technology audits High-impact Strategies – What You Need to Know: Definitions, Adoptions, Impact, Benefits, Maturity, Vendors – The Knowledge Solution. Stop Searching, Stand Out and Pay Off. The #1 ALL ENCOMPASSING Guide to Information technology audits. The information in this book can show you how to be an expert in the field of Information technology audits. Are you looking to learn more about Information technology audits? You’re about to discover the most spectacular gold mine of Information technology audits materials ever created, this book is a unique collection to help you become a master of Information technology audits. This book is your ultimate resource for Information technology audits. Here you will find the most up-to-date information, analysis, background and everything you need to know. In easy to read chapters, with extensive references and links to get you to know all there is to know about Information technology audit right away. A quick look inside: Information technology audit, Information technology audit process, ACL (software company), Certified Information Systems Auditor, COBIT, Code audit, David Coderre, Computer forensics, Computer Fraud, Computer Fraud and Abuse Act, Computer-aided audit tools, Continuous controls monitoring, Datacenter star audit, Enterprise risk management, History of information technology auditing, Host protected area, Information security audit, Erik Laykin, Mobile device forensics, National Information Infrastructure Protection Act, SekChek Classic, SekChek Local, Statement on Auditing Standards No. 99: Consideration of Fraud …and Much, Much More! This book explains in-depth the real drivers and workings of Information technology audits. It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of Information technology audits with the objectivity of experienced professionals – Grab your copy now, while you still can.

Information technology audits: High-impact Strategies – What You Need to Know | The Art of Service

The Art of Service – Framework Educator of Choice – Information technology audits High-impact Strategies – What You Need to Know: Definitions, Adoptions, Impact, Benefits, Maturity, Vendors – The Knowledge Solution. Stop Searching, Stand Out and Pay Off. The #1 ALL ENCOMPASSING Guide to Information technology audits. The information in this book can show you how to be an expert in the field of Information technology audits. Are you looking to learn more about Information technology audits? You’re about to discover the most spectacular gold mine of Information technology audits materials ever created, this book is a unique collection to help you become a master of Information technology audits. This book is your ultimate resource for Information technology audits. Here you will find the most up-to-date information, analysis, background and everything you need to know. In easy to read chapters, with extensive references and links to get you to know all there is to know about Information technology audit right away. A quick look inside: Information technology audit, Information technology audit process, ACL (software company), Certified Information Systems Auditor, COBIT, Code audit, David Coderre, Computer forensics, Computer Fraud, Computer Fraud and Abuse Act, Computer-aided audit tools, Continuous controls monitoring, Datacenter star audit, Enterprise risk management, History of information technology auditing, Host protected area, Information security audit, Erik Laykin, Mobile device forensics, National Information Infrastructure Protection Act, SekChek Classic, SekChek Local, Statement on Auditing Standards No. 99: Consideration of Fraud …and Much, Much More! This book explains in-depth the real drivers and workings of Information technology audits. It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of Information technology audits with the objectivity of experienced professionals – Grab your copy now, while you still can.

Kerberos: High-impact Strategies – What You Need to Know: Definitions, Adoptions, Impact, Benefits, Maturity, Vendors

The Art of Service – Framework Educator of Choice – Kerberos: High-impact Strategies – What You Need to Know: Definitions, Adoptions, Impact, Benefits, Maturity, Vendors – The Knowledge Solution. Stop Searching, Stand Out and Pay Off. The #1 ALL ENCOMPASSING Guide to Kerberos. The information in this book can show you how to be an expert in the field of Kerberos. Are you looking to learn more about Kerberos? You’re about to discover the most spectacular gold mine of Kerberos materials ever created, this book is a unique collection to help you become a master of Kerberos. This book is your ultimate resource for Kerberos. Here you will find the most up-to-date information, analysis, background and everything you need to know. In easy to read chapters, with extensive references and links to get you to know all there is to know about Kerberos right away. A quick look inside: Kerberos (protocol), Authentication protocol, Basic access authentication, Central Authentication Service, Challenge-Handshake Authentication Protocol, Challenge-response authentication, CRAM-MD5, Diameter (protocol), Directory service, Extensible Authentication Protocol, HOTP, ID-MM7, IEEE 802.1X, LAN Manager, List of authentication protocols, LM hash, MS-CHAP, Needham–Schroeder protocol, Neuman–Stubblebine protocol, NTLM, NTLMSSP, Otway–Rees protocol, Password authentication protocol, POP before SMTP, Protected Extensible Authentication Protocol, RADIUS, RadSec, Reflection attack, Simple Authentication and Security Layer, SMTP Authentication, SPNEGO, TACACS, TACACS+, Ticket Granting Ticket, Wide Mouth Frog protocol, Yahalom (protocol)…and Much, Much More! This book explains in-depth the real drivers and workings of Kerberos. It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of Kerberos with the objectivity of experienced professionals – Grab your copy now, while you still can.

Kerberos: High-impact Strategies – What You Need to Know | The Art of Service

The Art of Service – Framework Educator of Choice – Kerberos: High-impact Strategies – What You Need to Know: Definitions, Adoptions, Impact, Benefits, Maturity, Vendors – The Knowledge Solution. Stop Searching, Stand Out and Pay Off. The #1 ALL ENCOMPASSING Guide to Kerberos. The information in this book can show you how to be an expert in the field of Kerberos. Are you looking to learn more about Kerberos? You’re about to discover the most spectacular gold mine of Kerberos materials ever created, this book is a unique collection to help you become a master of Kerberos. This book is your ultimate resource for Kerberos. Here you will find the most up-to-date information, analysis, background and everything you need to know. In easy to read chapters, with extensive references and links to get you to know all there is to know about Kerberos right away. A quick look inside: Kerberos (protocol), Authentication protocol, Basic access authentication, Central Authentication Service, Challenge-Handshake Authentication Protocol, Challenge-response authentication, CRAM-MD5, Diameter (protocol), Directory service, Extensible Authentication Protocol, HOTP, ID-MM7, IEEE 802.1X, LAN Manager, List of authentication protocols, LM hash, MS-CHAP, Needham–Schroeder protocol, Neuman–Stubblebine protocol, NTLM, NTLMSSP, Otway–Rees protocol, Password authentication protocol, POP before SMTP, Protected Extensible Authentication Protocol, RADIUS, RadSec, Reflection attack, Simple Authentication and Security Layer, SMTP Authentication, SPNEGO, TACACS, TACACS+, Ticket Granting Ticket, Wide Mouth Frog protocol, Yahalom (protocol)…and Much, Much More! This book explains in-depth the real drivers and workings of Kerberos. It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of Kerberos with the objectivity of experienced professionals – Grab your copy now, while you still can.

Knowledge Management Complete Certification Kit – Core Series for IT

The Art of Service – Framework Educator of Choice – Knowledge Management Complete Certification Kit – Core Series for IT – The Knowledge Management Complete Certification Kit is the most complete guide for anyone looking to gain an understanding of Knowledge Management and its practical application in an IT and Non-IT environment. Discover the latest business management method known as Knowledge Management. Examine a range of strategies and practices used in an organization to identify, create, represent, distribute, and enable adoption of insights and experiences. Become a valued member of your organization by learning the benefits and advantages of implementing Knowledge Management processes into your department. This certification validates that you know specific methods, models, and/or tools. This is essential for professionals to be updated on the latest multimedia trends and to add to their Knowledge Management strategy toolbox.

Knowledge Management Complete Certification Kit – Core Series for IT | The Art of Service

The Art of Service – Framework Educator of Choice – Knowledge Management Complete Certification Kit – Core Series for IT – The Knowledge Management Complete Certification Kit is the most complete guide for anyone looking to gain an understanding of Knowledge Management and its practical application in an IT and Non-IT environment. Discover the latest business management method known as Knowledge Management. Examine a range of strategies and practices used in an organization to identify, create, represent, distribute, and enable adoption of insights and experiences. Become a valued member of your organization by learning the benefits and advantages of implementing Knowledge Management processes into your department. This certification validates that you know specific methods, models, and/or tools. This is essential for professionals to be updated on the latest multimedia trends and to add to their Knowledge Management strategy toolbox.

Knowledge Management Toolkit – Second Edition

The Art of Service – Framework Educator of Choice – Knowledge Management Toolkit – Second Edition – Create a Collaborative Culture – Decision. Action. Collaboration. Cooperation. Success. Failure. Enterprise. Strategy. Update and improve your Knowledge Management processes with this innovative toolkit. Business owners looking to improve customer service, decision-making skills, response time, and production should look no further! Managers desiring a collaborative working environment, encouragement of free-flowing ideas, and a decrease in financial output can find all the tools and resources they need right here! The Art of Service has designed this toolkit to introduce Knowledge Management concepts and provide you with the tools to successfully create a workable Knowledge Management culture in your organization.

Knowledge Management Toolkit – Second Edition | The Art of Service

The Art of Service – Framework Educator of Choice – Knowledge Management Toolkit – Second Edition – Create a Collaborative Culture – Decision. Action. Collaboration. Cooperation. Success. Failure. Enterprise. Strategy. Update and improve your Knowledge Management processes with this innovative toolkit. Business owners looking to improve customer service, decision-making skills, response time, and production should look no further! Managers desiring a collaborative working environment, encouragement of free-flowing ideas, and a decrease in financial output can find all the tools and resources they need right here! The Art of Service has designed this toolkit to introduce Knowledge Management concepts and provide you with the tools to successfully create a workable Knowledge Management culture in your organization.

The Art of Service – Framework Educator of Choice – Lifecycle Bundle

Included in the bundle: 1 x ITIL V3 Intermediate Lifecycle program: Service Strategy SS – ITIL V3 Intermediate Lifecycle program: Service Strategy SS. 1 x ITIL V3 Intermediate Lifecycle program: Service Design SD – ITIL Intermediate Lifecycle program: Continual Service Design SD. 1 x ITIL V3 Intermediate Lifecycle program: Continual Service Improvement CSI – ITIL Intermediate Lifecycle program: Continual Service Improvement CSI 1 x ITIL V3 Intermediate Lifecycle program: Service Transition ST – This Service Transition Lifecycle Program provides a comprehensive study of the ITIL® 2011 phase of Service Transition and where it fits into the greater Service Lifecycle. IT is highly recommended to read the OGC ITIL® 2011 Service Transition book before this course. The OGC book is not included in the course fees. 1 x ITIL v3 Service Operation (SO) Full Certification Online Learning Course – The ITIL V3 Intermediate Lifecycle Complete Certification Kit.

Lifecycle Bundle | The Art of Service

Included in the bundle: 1 x ITIL V3 Intermediate Lifecycle program: Service Strategy SS – ITIL V3 Intermediate Lifecycle program: Service Strategy SS. 1 x ITIL V3 Intermediate Lifecycle program: Service Design SD – ITIL Intermediate Lifecycle program: Continual Service Design SD. 1 x ITIL V3 Intermediate Lifecycle program: Continual Service Improvement CSI – ITIL Intermediate Lifecycle program: Continual Service Improvement CSI 1 x ITIL V3 Intermediate Lifecycle program: Service Transition ST – This Service Transition Lifecycle Program provides a comprehensive study of the ITIL® 2011 phase of Service Transition and where it fits into the greater Service Lifecycle. IT is highly recommended to read the OGC ITIL® 2011 Service Transition book before this course. The OGC book is not included in the course fees. 1 x ITIL v3 Service Operation (SO) Full Certification Online Learning Course – The ITIL V3 Intermediate Lifecycle Complete Certification Kit.

M2M – Machine to Machine Communication Research Collection

The Art of Service – Framework Educator of Choice – M2M – Machine to Machine Communication Research Collection – The Art of Service seeks out the best premium tools, training and information products to help our clients optimize business technology and maximize their personal success. Check out this recommended M2M Communication Research Collection to see how it can improve your organizational efficiency, expand your company’s bottom line and enhance your career. This M2M Communication Research Collection contains third party Tools and templates that we collected and collated for you to help you make decisions, manage processes and implement projects: Best Practices research files and implementation documentation covering definitions, adoptions, impact, benefits and vendors. This M2M Communication Research Collection consists of PDF files PLUS all files are also included in plain text format as well for ease of use. On top of this, all the text files are easily accessible on iPad, iPod touch or iPhone – an extra ePub formatted document of all the files is included in the M2M Communication kit. The Art of Service works with our vendor partners to provide informative white papers, research materials and webcasts on a wide variety of important business technology topics. We feature these valuable IT resources in this M2M Communication Kit. In this M2M Communication kit, you’ll find white papers and research on issues related to M2M Communication covering definitions, adoptions, impact, benefits and vendors.

M2M – Machine to Machine Communication Research Collection | The Art of Service

The Art of Service – Framework Educator of Choice – M2M – Machine to Machine Communication Research Collection – The Art of Service seeks out the best premium tools, training and information products to help our clients optimize business technology and maximize their personal success. Check out this recommended M2M Communication Research Collection to see how it can improve your organizational efficiency, expand your company’s bottom line and enhance your career. This M2M Communication Research Collection contains third party Tools and templates that we collected and collated for you to help you make decisions, manage processes and implement projects: Best Practices research files and implementation documentation covering definitions, adoptions, impact, benefits and vendors. This M2M Communication Research Collection consists of PDF files PLUS all files are also included in plain text format as well for ease of use. On top of this, all the text files are easily accessible on iPad, iPod touch or iPhone – an extra ePub formatted document of all the files is included in the M2M Communication kit. The Art of Service works with our vendor partners to provide informative white papers, research materials and webcasts on a wide variety of important business technology topics. We feature these valuable IT resources in this M2M Communication Kit. In this M2M Communication kit, you’ll find white papers and research on issues related to M2M Communication covering definitions, adoptions, impact, benefits and vendors.