The Art of Service – Framework Educator of Choice [Part VII]

The Art of Service – Framework Educator of Choice [Part VII]

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ITIL Intermediate Service Transition ST eLearning Plus Exam Prep

This intensive interactive course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with Service Transition. The main focus of this course is on the operational-level process activities, the processes with Service Transition and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to complete the associated exam: the APMG Intermediate Level Certificate in Service Transition.

ITIL Intermediate Service Transition ST eLearning Plus Exam Prep | The Art of Service

This intensive interactive course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with Service Transition. The main focus of this course is on the operational-level process activities, the processes with Service Transition and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to complete the associated exam: the APMG Intermediate Level Certificate in Service Transition.

ITIL MALC Qualification – Managing Across the Lifecycle Complete Certification Kit – Study Guide and Online Course: Second Edition

The Art of Service – Framework Educator of Choice – ITIL MALC Qualification – Managing Across the Lifecycle Complete Certification Kit – Study Guide and Online Course: Second Edition – This book and course centre on the ability of an IT organization to deliver and support IT services on a day to day basis, it covers practical guidance on the design and implementation of integrated end-to-end processes based on proven industry best practice guidelines.

ITIL MALC Qualification – Managing Across the Lifecycle Complete Certification Kit – Study Guide and Online Course: Second Edition | The Art of Service

The Art of Service – Framework Educator of Choice – ITIL MALC Qualification – Managing Across the Lifecycle Complete Certification Kit – Study Guide and Online Course: Second Edition – This book and course centre on the ability of an IT organization to deliver and support IT services on a day to day basis, it covers practical guidance on the design and implementation of integrated end-to-end processes based on proven industry best practice guidelines.

ITIL Managing Across the Lifecycle – Complete Examination Package

The Art of Service – Framework Educator of Choice – ITIL Managing Across the Lifecycle – Complete Examination Package – ITIL Managing Across the Lifecycle – Complete Examination Package: Unlimited access to eBook study guide + 90 days access to e-learning + 90 days access to online exam preparation program + Prepaid Exam Voucher + Advanced Trainer Support

ITIL Managing Across the Lifecycle – Complete Examination Package | The Art of Service

The Art of Service – Framework Educator of Choice – ITIL Managing Across the Lifecycle – Complete Examination Package – ITIL Managing Across the Lifecycle – Complete Examination Package: Unlimited access to eBook study guide + 90 days access to e-learning + 90 days access to online exam preparation program + Prepaid Exam Voucher + Advanced Trainer Support

ITIL Operational Support and Analysis (OSA) Full Certification Online Learning and Study Book Course – The ITIL Intermediate OSA Capability Complete Certification Kit, Third Edition

This intensive interactive course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with the Operational Support and Analysis of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL® best practice and positions the student to complete the associated exam: the APMG Intermediate Level Certificate Operational Support and Analysis.

ITIL Planning, Protection and Optimization (PPO) Full Certification Online Learning and Study Book Course – The ITIL Intermediate PPO Capability Complete Certification Kit, Third Edition | The Art of Service

This intensive interactive course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with the Operational Support and Analysis of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL® best practice and positions the student to complete the associated exam: the APMG Intermediate Level Certificate Operational Support and Analysis.

ITIL Planning, Protection and Optimization (PPO) Full Certification Online Learning and Study Book Course – The ITIL Intermediate PPO Capability Complete Certification Kit, Third Edition

This online learning course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Planning, Protection and Optimization of services and service delivery. The main focus of this course is on the PPO process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in Planning, Protection and Optimization of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to complete the associated exam: the APMG Intermediate Level Certificate Planning, Protection and Optimization.

ITIL Planning, Protection and Optimization (PPO) Full Certification Online Learning and Study Book Course – The ITIL Intermediate PPO Capability Complete Certification Kit, Third Edition | The Art of Service

This online learning course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Planning, Protection and Optimization of services and service delivery. The main focus of this course is on the PPO process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in Planning, Protection and Optimization of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to complete the associated exam: the APMG Intermediate Level Certificate Planning, Protection and Optimization.

ITIL Release, Control and Validation (RCV) Full Certification Online Learning and Study Book Course – The ITIL Intermediate RCV Capability Complete Certification Kit – Third Edition

This intensive interactive course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with Release, Control and Validation and Service Operation. The main focus of this course is on the RCV process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to complete the associated exam: the APMG Intermediate Level Certificate Release, Control and Validation.

ITIL Release, Control and Validation (RCV) Full Certification Online Learning and Study Book Course – The ITIL Intermediate RCV Capability Complete Certification Kit – Third Edition | The Art of Service

This intensive interactive course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with Release, Control and Validation and Service Operation. The main focus of this course is on the RCV process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to complete the associated exam: the APMG Intermediate Level Certificate Release, Control and Validation.

ITIL Service Offerings and Agreements (SOA) Full Certification Online Learning and Study Book Course – The ITIL Intermediate SOA Capability Complete Certification Kit – Third Edition

This online learning course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with Service Offerings and Agreements of and service strategy. The main focus of this course is on the SOA process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in Service Offerings and Agreements of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to complete the associated exam: the APMG Intermediate Level Certificate Service Offerings and Agreements.

ITIL Service Offerings and Agreements (SOA) Full Certification Online Learning and Study Book Course – The ITIL Intermediate SOA Capability Complete Certification Kit – Third Edition | The Art of Service

This online learning course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with Service Offerings and Agreements of and service strategy. The main focus of this course is on the SOA process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in Service Offerings and Agreements of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to complete the associated exam: the APMG Intermediate Level Certificate Service Offerings and Agreements.

ITIL Strategic – STA15500 ITSM Tool Requirements

The Art of Service – Framework Educator of Choice – ITIL Strategic – STA15500 ITSM Tool Requirements – At over 70 pages and close to 400 questions this is the ultimate IT Service Management/ITIL tool assessment template. The most comprehensive assessment template available for all issues relating to IT Service Management and ITIL tool selection. With over 70 pages and nearly 400 questions, this is the ultimate checklist for what is going to be one of your more critical projects. It’s a template for reporting, it’s a tool for assessment, it can be adopted to be used in a request for information, quote, tender.

ITIL Strategic – STA15500 ITSM Tool Requirements | The Art of Service

The Art of Service – Framework Educator of Choice – ITIL Strategic – STA15500 ITSM Tool Requirements – At over 70 pages and close to 400 questions this is the ultimate IT Service Management/ITIL tool assessment template. The most comprehensive assessment template available for all issues relating to IT Service Management and ITIL tool selection. With over 70 pages and nearly 400 questions, this is the ultimate checklist for what is going to be one of your more critical projects. It’s a template for reporting, it’s a tool for assessment, it can be adopted to be used in a request for information, quote, tender

ITIL Survival (Bundle) Capacity, Availability, Continuity

The Art of Service – Framework Educator of Choice – ITIL Survival (Bundle) Capacity, Availability, Continuity – Combine these closely related toolkits and save.

ITIL Survival (Bundle) Capacity, Availability, Continuity | The Art of Service

The Art of Service – Framework Educator of Choice – ITIL Survival (Bundle) Capacity, Availability, Continuity – Combine these closely related toolkits and save.

ITIL Survival (Bundle) Problem, Change, Configuration

The Art of Service – Framework Educator of Choice – ITIL Survival (Bundle) Problem, Change, Configuration – Combine these closely related toolkits and save

ITIL Survival (Bundle) Problem, Change, Configuration | The Art of Service

The Art of Service – Framework Educator of Choice – ITIL Survival (Bundle) Problem, Change, Configuration – Combine these closely related toolkits and save

ITIL Survival (Bundle) SLM, Financial, Security

The Art of Service – Framework Educator of Choice – ITIL Survival (Bundle) SLM, Financial, Security – Combine these closely related toolkits and save

ITIL Survival (Bundle) SLM, Financial, Security | The Art of Service

The Art of Service – Framework Educator of Choice – ITIL Survival (Bundle) SLM, Financial, Security – Combine these closely related toolkits and save

ITIL Survival (Bundle) Service Desk, Incident, Problem

The Art of Service – Framework Educator of Choice – ITIL Survival (Bundle) Service Desk, Incident, Problem – Combine Service Desk, Incident and Problem toolkits and save

ITIL Survival (Bundle) Service Desk, Incident, Problem | The Art of Service

The Art of Service – Framework Educator of Choice – ITIL Survival (Bundle) Service Desk, Incident, Problem – Combine Service Desk, Incident and Problem toolkits and save.

ITIL Survival – All the KITS – The ultimate offer

The Art of Service – Framework Educator of Choice – ITIL Survival – All the KITS – The ultimate offer. All the ITIL Survival kits in one bundle

ITIL Survival – All the KITS – The ultimate offer | The Art of Service

The Art of Service – Framework Educator of Choice – ITIL Survival – All the KITS – The ultimate offer. All the ITIL Survival kits in one bundle

ITIL Survival – Availability Management Kit

The Art of Service – Framework Educator of Choice – ITIL Survival – Availability Management Kit – Availability Management allows us to focus our attention on the measurement and management of all components that are used to deliver a “service” to an end-user. This “end-to-end” concept is central to the measurement of availability and it has an impact on the overall statistical calculations. This toolkit provides a wide variety of resources to boost your understanding and ability to implement Availability Management in your organization. Contents include Availability Management Objectives and Goal templates, recovery template and Availability Management Key Performance Indicators (KPIs). Find also an Availability Management Powerpoint presentation that you can use for workshops, awareness or a structured education program. There is an Availability Management assessment form that helps you determine the current status of the process. Availability Management would not be complete without some information regarding the process owner, so also included is a roles and responsibilities guideline. This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for this ITIL process area.

ITIL Survival – Availability Management Kit | The Art of Service

The Art of Service – Framework Educator of Choice – ITIL Survival – Availability Management Kit – Availability Management allows us to focus our attention on the measurement and management of all components that are used to deliver a “service” to an end-user. This “end-to-end” concept is central to the measurement of availability and it has an impact on the overall statistical calculations. This toolkit provides a wide variety of resources to boost your understanding and ability to implement Availability Management in your organization. Contents include Availability Management Objectives and Goal templates, recovery template and Availability Management Key Performance Indicators (KPIs). Find also an Availability Management Powerpoint presentation that you can use for workshops, awareness or a structured education program. There is an Availability Management assessment form that helps you determine the current status of the process. Availability Management would not be complete without some information regarding the process owner, so also included is a roles and responsibilities guideline. This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for this ITIL process area.

ITIL Survival – Capacity Management Kit

The Art of Service – Framework Educator of Choice – ITIL Survival – Capacity Management Kit – Capacity Management is very much a future-focused process. Covering not only the traditional Resource Capacity, but the process also defines the need to monitor and manage Service and Business Capacity Management. This toolkit provides a wide variety of resources to boost your understanding and ability to implement Capacity Management in your organization. Contents include Capacity Management Objectives and Goal templates and Capacity Management Key Performance Indicators (KPIs). Find also a Capacity Management Powerpoint presentation that you can use for workshops, awareness or a structured education program. There is a Capacity Management assessment form that helps you determine the current status of the process. Capacity Management would not be complete without some information regarding the process owner, so also included is a roles and responsibilities guideline. This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for this ITIL process area.

ITIL Survival – Capacity Management Kit | The Art of Service

The Art of Service – Framework Educator of Choice – ITIL Survival – Capacity Management Kit – Capacity Management is very much a future-focused process. Covering not only the traditional Resource Capacity, but the process also defines the need to monitor and manage Service and Business Capacity Management. This toolkit provides a wide variety of resources to boost your understanding and ability to implement Capacity Management in your organization. Contents include Capacity Management Objectives and Goal templates and Capacity Management Key Performance Indicators (KPIs). Find also a Capacity Management Powerpoint presentation that you can use for workshops, awareness or a structured education program. There is a Capacity Management assessment form that helps you determine the current status of the process. Capacity Management would not be complete without some information regarding the process owner, so also included is a roles and responsibilities guideline. This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for this ITIL process area.

ITIL Survival – Change Management Kit

Change Management is a critical process that ensures that changes made to the IT infrastructure are carried out in a repeatable, consistent manner. The process defines the requirements to ensure that changes are properly assessed, authorized and coordinated. This toolkit provides a wide variety of resources to boost your understanding and ability to implement Change Management in your organization. Contents include Change Management Objectives and Goal templates, Request for Change template and a checklist to help with your Key Performance Indicators (KPIs). Find also a Change Management Powerpoint presentation that you can use for workshops, awareness or a structured education program. There is a Change Management assessment form that helps you determine the current status of the process.

ITIL Survival – Change Management Kit | The Art of Service

Change Management is a critical process that ensures that changes made to the IT infrastructure are carried out in a repeatable, consistent manner. The process defines the requirements to ensure that changes are properly assessed, authorized and coordinated. This toolkit provides a wide variety of resources to boost your understanding and ability to implement Change Management in your organization. Contents include Change Management Objectives and Goal templates, Request for Change template and a checklist to help with your Key Performance Indicators (KPIs). Find also a Change Management Powerpoint presentation that you can use for workshops, awareness or a structured education program. There is a Change Management assessment form that helps you determine the current status of the process.

ITIL Survival – Configuration Management Kit

The Art of Service – Framework Educator of Choice – ITIL Survival – Configuration Management Kit – Configuration Management is often considered to be the process that is central to all the ITIL processes (both Service Delivery and Service Support). This toolkit provides a wide variety of resources to boost your understanding and ability to implement Configuration Management in your organization. Contents include Configuration Management Objectives and Goal templates, CMDB Design template and a template for Configuration Item (CI) Verification and Audit. Find also a Configuration Management Powerpoint presentation that you can use for workshops, awareness or a structured education program. There is a Configuration Management assessment form that helps you determine the current status of the process. Configuration Management would not be complete without some information regarding the process owner, so also included is a roles and responsibilities guideline. This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for this ITIL process area.

ITIL Survival – Configuration Management Kit | The Art of Service

The Art of Service – Framework Educator of Choice – ITIL Survival – Configuration Management Kit – Configuration Management is often considered to be the process that is central to all the ITIL processes (both Service Delivery and Service Support). This toolkit provides a wide variety of resources to boost your understanding and ability to implement Configuration Management in your organization. Contents include Configuration Management Objectives and Goal templates, CMDB Design template and a template for Configuration Item (CI) Verification and Audit. Find also a Configuration Management Powerpoint presentation that you can use for workshops, awareness or a structured education program. There is a Configuration Management assessment form that helps you determine the current status of the process. Configuration Management would not be complete without some information regarding the process owner, so also included is a roles and responsibilities guideline. This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for this ITIL process area.

ITIL Survival – Fact Sheets – 12 ITIL Fact Sheets

The Art of Service – Framework Educator of Choice – ITIL Survival – Fact Sheets – 12 ITIL Fact Sheets covering each of the main ITIL disciplines: Availability Management; Capacity Management; Change Management; Configuration Management; Financial Management; Incident Management; IT Service Continuity Management; Problem Management; Release Management; Security Management; Service Desk; Service Level Management

ITIL Survival – Fact Sheets – 12 ITIL Fact Sheets | The Art of Service

The Art of Service – Framework Educator of Choice – ITIL Survival – Fact Sheets – 12 ITIL Fact Sheets covering each of the main ITIL disciplines: Availability Management; Capacity Management; Change Management; Configuration Management; Financial Management; Incident Management; IT Service Continuity Management; Problem Management; Release Management; Security Management; Service Desk; Service Level Management

ITIL Survival – Financial Management Kit

The Art of Service – Framework Educator of Choice – ITIL Survival – Financial Management Kit – Financial Management for IT Services reviews the critical activities of budgeting, accounting and charging. An often neglected process Financial Management is a crucial connector between IT Service capability and business desires. This toolkit provides a wide variety of resources to boost your understanding and ability to implement Financial Management for IT Services in your organization. Contents include Financial Management for IT Services Objectives and Goal templates, a variety of Excel templates for charging, cost modelling, etc and Financial Management for IT Services Key Performance Indicators (KPIs)

ITIL Survival – Financial Management Kit | The Art of Service

The Art of Service – Framework Educator of Choice – ITIL Survival – Financial Management Kit – Financial Management for IT Services reviews the critical activities of budgeting, accounting and charging. An often neglected process Financial Management is a crucial connector between IT Service capability and business desires. This toolkit provides a wide variety of resources to boost your understanding and ability to implement Financial Management for IT Services in your organization. Contents include Financial Management for IT Services Objectives and Goal templates, a variety of Excel templates for charging, cost modelling, etc and Financial Management for IT Services Key Performance Indicators (KPIs)

ITIL Survival – IT Service Continuity Management Kit

The Art of Service – Framework Educator of Choice – ITIL Survival – IT Service Continuity Management Kit – IT Service Continuity Management (ITSCM) is the most “newsworthy” process. Unfortunately, there are far too many instances where organizations cease to exist based on poor Service Continuity Management. Using ITSCM techniques IT professionals can take large steps towards delivering a “peace of mind” to their business sponsors. This toolkit provides a wide variety of resources to boost your understanding and ability to implement IT Service Continuity Management (ITSCM) in your organization. Contents include IT Service Continuity Management (ITSCM) Objectives and Goal templates, risk assessment template and IT Service Continuity Management (ITSCM) Key Performance Indicators (KPIs). Find also an IT Service Continuity Management (ITSCM) Powerpoint presentation that you can use for workshops, awareness or a structured education program. There is an IT Service Continuity Management (ITSCM) assessment form that helps you determine the current status of the process. IT Service Continuity Management (ITSCM) would not be complete without some information regarding the process owner, so also included is a roles and responsibilities guideline. This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for this ITIL process area.

ITIL Survival – IT Service Continuity Management Kit | The Art of Service

The Art of Service – Framework Educator of Choice – ITIL Survival – IT Service Continuity Management Kit – IT Service Continuity Management (ITSCM) is the most “newsworthy” process. Unfortunately, there are far too many instances where organizations cease to exist based on poor Service Continuity Management. Using ITSCM techniques IT professionals can take large steps towards delivering a “peace of mind” to their business sponsors. This toolkit provides a wide variety of resources to boost your understanding and ability to implement IT Service Continuity Management (ITSCM) in your organization. Contents include IT Service Continuity Management (ITSCM) Objectives and Goal templates, risk assessment template and IT Service Continuity Management (ITSCM) Key Performance Indicators (KPIs). Find also an IT Service Continuity Management (ITSCM) Powerpoint presentation that you can use for workshops, awareness or a structured education program. There is an IT Service Continuity Management (ITSCM) assessment form that helps you determine the current status of the process. IT Service Continuity Management (ITSCM) would not be complete without some information regarding the process owner, so also included is a roles and responsibilities guideline. This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for this ITIL process area.

ITIL Survival – Incident Management Kit

Incident Management is a highly visible process for the business and end-users of the services provided by the IT department. The primary aim of effective incident management is the fast restoration of service to standard working conditions. In this regard “reboot, your PC” could be demonstrating good incident management. However, there is much more to it than that. This toolkit provides a wide variety of resources to boost your understanding and ability to implement Incident Management in your organization. Contents include Incident Management Objectives and Goal templates, incident ticket template and a category definition document. Find also an Incident Management Powerpoint presentation that you can use for workshops, awareness or a structured education program. There is an Incident Management assessment form that helps you determine the current status of the process. Incident Management would not be complete without some information regarding the process owner, so also included is a roles and responsibilities guideline. This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for this ITIL process area. Well, thought out IT Service Management processes are becoming an increasingly important component in the delivery of higher customer satisfaction. The kit is designed for those who have or are looking for awareness or skills, but not necessarily the time to develop the necessary templates and structure for the implementation. The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.

ITIL Survival – Incident Management Kit | The Art of Service

Incident Management is a highly visible process for the business and end-users of the services provided by the IT department. The primary aim of effective incident management is the fast restoration of service to standard working conditions. In this regard “reboot, your PC” could be demonstrating good incident management. However, there is much more to it than that. This toolkit provides a wide variety of resources to boost your understanding and ability to implement Incident Management in your organization. Contents include Incident Management Objectives and Goal templates, incident ticket template and a category definition document. Find also an Incident Management Powerpoint presentation that you can use for workshops, awareness or a structured education program. There is an Incident Management assessment form that helps you determine the current status of the process. Incident Management would not be complete without some information regarding the process owner, so also included is a roles and responsibilities guideline. This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for this ITIL process area. Well, thought out IT Service Management processes are becoming an increasingly important component in the delivery of higher customer satisfaction. The kit is designed for those who have or are looking for awareness or skills, but not necessarily the time to develop the necessary templates and structure for the implementation. The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.

ITIL Survival – Problem Management Kit

Problem Management is often considered to be one of the best processes that can provide quick returns. It is a process that delivers measurable benefits by removing errors from the IT Infrastructure. This toolkit provides a wide variety of resources to boost your understanding and ability to implement Problem Management in your organization. Contents include Problem Management Objectives and Goal templates, Problem Ticket template and a checklist to help with your Key Performance Indicators (KPIs). Find also a Problem Management Powerpoint presentation that you can use for workshops, awareness or a structured education program. There is a Problem Management assessment form that helps you determine the current status of the process. Problem Management would not be complete without some information regarding the process owner, so also included is a roles and responsibilities guideline. This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for this ITIL process area. Well, thought out IT Service Management processes are becoming an increasingly important component in the delivery of higher customer satisfaction. The kit is designed for those who have or are looking for awareness or skills, but not necessarily the time to develop the necessary templates and structure for the implementation. The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.

ITIL Survival – Problem Management Kit | The Art of Service

Problem Management is often considered to be one of the best processes that can provide quick returns. It is a process that delivers measurable benefits by removing errors from the IT Infrastructure. This toolkit provides a wide variety of resources to boost your understanding and ability to implement Problem Management in your organization. Contents include Problem Management Objectives and Goal templates, Problem Ticket template and a checklist to help with your Key Performance Indicators (KPIs). Find also a Problem Management Powerpoint presentation that you can use for workshops, awareness or a structured education program. There is a Problem Management assessment form that helps you determine the current status of the process. Problem Management would not be complete without some information regarding the process owner, so also included is a roles and responsibilities guideline. This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for this ITIL process area. Well, thought out IT Service Management processes are becoming an increasingly important component in the delivery of higher customer satisfaction. The kit is designed for those who have or are looking for awareness or skills, but not necessarily the time to develop the necessary templates and structure for the implementation. The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.

ITIL Survival – Release Management Kit

Release Management describes the process that is involved when it comes to the distribution of hardware AND software. Due to the business reliance on IT service provision, a coordinated and controlled approach to the release of new technology, new applications, new and modified services is crucial. This toolkit provides a wide variety of resources to boost your understanding and ability to implement Release Management in your organization. Contents include Release Management Objectives and Goal templates, DHS and DSL checklist and a way to measure Release Management Key Performance Indicators (KPIs). Find also a Release Management Powerpoint presentation that you can use for workshops, awareness or a structured education program. There is a Release Management assessment form that helps you determine the current status of the process. Release Management would not be complete without some information regarding the process owner, so also included is a roles and responsibilities guideline. This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for this ITIL process area. Well, thought out IT Service Management processes are becoming an increasingly important component in the delivery of higher customer satisfaction. The kit is designed for those who have or are looking for awareness or skills, but not necessarily the time to develop the necessary templates and structure for the implementation. The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.

ITIL Survival – Release Management Kit | The Art of Service

Release Management describes the process that is involved when it comes to the distribution of hardware AND software. Due to the business reliance on IT service provision, a coordinated and controlled approach to the release of new technology, new applications, new and modified services is crucial. This toolkit provides a wide variety of resources to boost your understanding and ability to implement Release Management in your organization. Contents include Release Management Objectives and Goal templates, DHS and DSL checklist and a way to measure Release Management Key Performance Indicators (KPIs). Find also a Release Management Powerpoint presentation that you can use for workshops, awareness or a structured education program. There is a Release Management assessment form that helps you determine the current status of the process. Release Management would not be complete without some information regarding the process owner, so also included is a roles and responsibilities guideline. This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for this ITIL process area. Well, thought out IT Service Management processes are becoming an increasingly important component in the delivery of higher customer satisfaction. The kit is designed for those who have or are looking for awareness or skills, but not necessarily the time to develop the necessary templates and structure for the implementation. The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.

ITIL Survival – Service Desk Management Kit

The Service Desk Function is the only FUNCTION defined in the ITIL Framework The function is the “face” of the IT department. The easiest way to explain the fundamental difference between a process and a function is through a simple fact. You can actually see the Service Desk; you cannot see a process. The setup and design of the Service Desk is something that requires careful thought. One of the key considerations is a selection of the most appropriately skilled staff. Contents include the Service Desk Objectives and Goal templates and a comprehensive technology considerations document (to help you define what you would need in a Service Desk tool). Find also a Service Desk Powerpoint presentation that you can use for workshops, awareness or a structured education program. There is a Service Desk assessment form that helps you determine the current status of the process. The Service Desk would not be complete without some information regarding the process owner, so also included is a roles and responsibilities guideline. This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for this ITIL process area. Well, thought out IT Service Management processes are becoming an increasingly important component in the delivery of higher customer satisfaction. The kit is designed for those who have or are looking for awareness or skills, but not necessarily the time to develop the necessary templates and structure for the implementation. The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.

ITIL Survival – Service Desk Management Kit | The Art of Service

The Service Desk Function is the only FUNCTION defined in the ITIL Framework The function is the “face” of the IT department. The easiest way to explain the fundamental difference between a process and a function is through a simple fact. You can actually see the Service Desk; you cannot see a process. The setup and design of the Service Desk is something that requires careful thought. One of the key considerations is a selection of the most appropriately skilled staff. Contents include the Service Desk Objectives and Goal templates and a comprehensive technology considerations document (to help you define what you would need in a Service Desk tool). Find also a Service Desk Powerpoint presentation that you can use for workshops, awareness or a structured education program. There is a Service Desk assessment form that helps you determine the current status of the process. The Service Desk would not be complete without some information regarding the process owner, so also included is a roles and responsibilities guideline. This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for this ITIL process area. Well, thought out IT Service Management processes are becoming an increasingly important component in the delivery of higher customer satisfaction. The kit is designed for those who have or are looking for awareness or skills, but not necessarily the time to develop the necessary templates and structure for the implementation. The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.

ITIL Survival – Security Management Kit

Heightened awareness of threats over recent years has necessitated the development of sound practices with regards to all areas of Security. The Information Technology sector is no stranger to issues relating to sabotage, security breaches and other forms of violation. This toolkit provides a wide variety of resources to boost your understanding and ability to implement a sound Security Management process in your organization. Contents include Security Management Objectives and Goal templates, and a Security Management Powerpoint presentation that you can use for workshops, awareness or a structured education program. There is a Security Management assessment form that helps you determine the current status of the process. Security Management would not be complete without some information regarding the process owner, so also included is a roles and responsibilities guideline. This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for this critical process area. Well, thought out IT Service Management processes are becoming an increasingly important component in the delivery of higher customer satisfaction. The kit is designed for those who have or are looking for awareness or skills, but not necessarily the time to develop the necessary templates and structure for the implementation. The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.

ITIL Survival – Security Management Kit | The Art of Service

Heightened awareness of threats over recent years has necessitated the development of sound practices with regards to all areas of Security. The Information Technology sector is no stranger to issues relating to sabotage, security breaches and other forms of violation. This toolkit provides a wide variety of resources to boost your understanding and ability to implement a sound Security Management process in your organization. Contents include Security Management Objectives and Goal templates, and a Security Management Powerpoint presentation that you can use for workshops, awareness or a structured education program. There is a Security Management assessment form that helps you determine the current status of the process. Security Management would not be complete without some information regarding the process owner, so also included is a roles and responsibilities guideline. This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for this critical process area. Well, thought out IT Service Management processes are becoming an increasingly important component in the delivery of higher customer satisfaction. The kit is designed for those who have or are looking for awareness or skills, but not necessarily the time to develop the necessary templates and structure for the implementation. The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.

ITIL Survival – Service Level Management Kit

Service Level Management is a key component of the ITIL Framework. This toolkit provides a wide variety of resources to boost your understanding and ability to implement Service Level Management in your organization. Contents include Service Level Management Objectives and Goal templates, Service Level Agreements templates (customer based, service-based) and a Service Catalog template. Find also a Service Level Management Powerpoint presentation that you can use for workshops, awareness or a structured education program. There is a Service Level Management assessment form that helps you determine the current status of the process. Service Level Management would not be complete without some information regarding the process owner, so also included is a roles and responsibilities guideline. Over 30 individual documents. This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for this ITIL process area. Well, thought out IT Service Management processes are becoming an increasingly important component in the delivery of higher customer satisfaction. The kit is designed for those who have or are looking for awareness or skills, but not necessarily the time to develop the necessary templates and structure for the implementation. The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.

ITIL Survival – Service Level Management Kit | The Art of Service

Service Level Management is a key component of the ITIL Framework. This toolkit provides a wide variety of resources to boost your understanding and ability to implement Service Level Management in your organization. Contents include Service Level Management Objectives and Goal templates, Service Level Agreements templates (customer based, service-based) and a Service Catalog template. Find also a Service Level Management Powerpoint presentation that you can use for workshops, awareness or a structured education program. There is a Service Level Management assessment form that helps you determine the current status of the process. Service Level Management would not be complete without some information regarding the process owner, so also included is a roles and responsibilities guideline. Over 30 individual documents. This toolkit includes a variety of electronic documents that provide a head start for the implementation, education and awareness for this ITIL process area. Well, thought out IT Service Management processes are becoming an increasingly important component in the delivery of higher customer satisfaction. The kit is designed for those who have or are looking for awareness or skills, but not necessarily the time to develop the necessary templates and structure for the implementation. The kit serves to act as a starting point. It will give you a clear path to travel. It is designed to be a valuable source of information and activities.

ITIL V3 Awareness Program

The Art of Service – Framework Educator of Choice – ITIL V3 Awareness Program – Program Overview: The ITIL Awareness Program is a one day program aimed at enabling participants an overview of the basic terms, concepts and relationships between the ITIL processes and functions. There is no exam or certification associated. Program Objectives: * Provide insight into the best practices for IT Service Management (ITSM). * Explain & discuss ITIL V3 framework, the theory and the concepts. * Focus on the terminology and relationships between the ITIL processes. * Prepare participants for the exam.

ITIL V3 Awareness Program | The Art of Service

The Art of Service – Framework Educator of Choice – ITIL V3 Awareness Program – Program Overview: The ITIL Awareness Program is a one day program aimed at enabling participants an overview of the basic terms, concepts and relationships between the ITIL processes and functions. There is no exam or certification associated. Program Objectives: * Provide insight into the best practices for IT Service Management (ITSM). * Explain & discuss ITIL V3 framework, the theory and the concepts. * Focus on the terminology and relationships between the ITIL processes. * Prepare participants for the exam.

ITIL V3 Foundation Pre-Classroom eLearning

The Art of Service – Framework Educator of Choice – ITIL V3 Foundation Pre-Classroom eLearning – ITIL V3 Foundation Pre-Classroom Elearning Program – This program has been designed to help participants prepare for their classroom-based ITIL V3 Foundation program. It introduces the concept of IT Service Management and the ITIL framework, as well as covering some of the major terminology required for the Foundation program. Participants can log in as a guest to use this program but will need the enrolment key given to them by their program coordinator.

ITIL V3 Foundation Pre-Classroom eLearning | The Art of Service

The Art of Service – Framework Educator of Choice – ITIL V3 Foundation Pre-Classroom eLearning – ITIL V3 Foundation Pre-Classroom Elearning Program – This program has been designed to help participants prepare for their classroom-based ITIL V3 Foundation program. It introduces the concept of IT Service Management and the ITIL framework, as well as covering some of the major terminology required for the Foundation program. Participants can log in as a guest to use this program but will need the enrolment key given to them by their program coordinator.

ITIL V3 Intermediate Lifecycle program: Continual Service Improvement CSI

ITIL V3 Intermediate Lifecycle program: Continual Service Improvement CSI – ITIL Intermediate Lifecycle program: Continual Service Improvement CSI. Benefits of this Online Learning Certification Course: Achieve the ITIL v3 Intermediate ‘Continual Service Improvement’ certificate. Get credits towards the ITIL Diploma (the ITIL v3 Expert qualification). Gain a detailed understanding of the processes, functions and techniques of CSI within the Service Lifecycle. Understand the importance of CSI within an IT Service Management environment. Enhance your CV and boost your career prospects

ITIL V3 Intermediate Lifecycle program: Continual Service Improvement CSI | The Art of Service

ITIL V3 Intermediate Lifecycle program: Continual Service Improvement CSI – ITIL Intermediate Lifecycle program: Continual Service Improvement CSI. Benefits of this Online Learning Certification Course: Achieve the ITIL v3 Intermediate ‘Continual Service Improvement’ certificate. Get credits towards the ITIL Diploma (the ITIL v3 Expert qualification). Gain a detailed understanding of the processes, functions and techniques of CSI within the Service Lifecycle. Understand the importance of CSI within an IT Service Management environment. Enhance your CV and boost your career prospects

ITIL V3 Intermediate Lifecycle program: Service Design SD

share*it! – A service of Digital River – ITIL V3 Intermediate Lifecycle program: Service Design SD – Start Today with your ITIL Intermediate Service Design eLearning course – flexible, accredited certified online ITIL eLearning. You Will Learn How To: Prepare for and take the ITIL Intermediate Qualification: Service Design Certification Exam. Define the goal, objectives and scope of Service Design. Outline key activities for Service Design processes in the context of the Service Lifecycle. Enhance the quality of IT service provision within an organization. Measure Service Design processes using critical success factors and key performance indicators. Course Benefits. ITIL Service Design best practices enable IT departments to design services and govern practices, policies and procedures that facilitate the introduction of services into a live environment, thereby ensuring quality service delivery, customer satisfaction and cost-effective service provision. In this course, you learn how to plan, implement and optimize the Service Design processes and gain the skills required to take the ITIL Intermediate Qualification: Service Design Certification Exam.

ITIL V3 Intermediate Lifecycle program: Service Design SD | The Art of Service

share*it! – A service of Digital River – ITIL V3 Intermediate Lifecycle program: Service Design SD – Start Today with your ITIL Intermediate Service Design eLearning course – flexible, accredited certified online ITIL eLearning. You Will Learn How To: Prepare for and take the ITIL Intermediate Qualification: Service Design Certification Exam. Define the goal, objectives and scope of Service Design. Outline key activities for Service Design processes in the context of the Service Lifecycle. Enhance the quality of IT service provision within an organization. Measure Service Design processes using critical success factors and key performance indicators. Course Benefits. ITIL Service Design best practices enable IT departments to design services and govern practices, policies and procedures that facilitate the introduction of services into a live environment, thereby ensuring quality service delivery, customer satisfaction and cost-effective service provision. In this course, you learn how to plan, implement and optimize the Service Design processes and gain the skills required to take the ITIL Intermediate Qualification: Service Design Certification Exam.

ITIL V3 Intermediate Lifecycle program: Service Strategy SS

ITIL V3 Intermediate Lifecycle program: Service Strategy SS – Start Today with your ITIL Intermediate Service Strategy eLearning course – flexible, accredited certified online ITIL eLearning.- This Online Learning course immerses learners in the overall concepts, processes, policies and methods associated with the Service Strategy phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Strategy stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to complete the associated exam.

ITIL V3 Intermediate Lifecycle program: Service Strategy SS | The Art of Service

ITIL V3 Intermediate Lifecycle program: Service Strategy SS – Start Today with your ITIL Intermediate Service Strategy eLearning course – flexible, accredited certified online ITIL eLearning.- This Online Learning course immerses learners in the overall concepts, processes, policies and methods associated with the Service Strategy phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Strategy stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to complete the associated exam.

ITIL V3 Intermediate Lifecycle program: Service Transition ST

ITIL V3 Intermediate Lifecycle program: Service Transition ST – This Service Transition Lifecycle Program provides a comprehensive study of the ITIL® 2011 phase of Service Transition and where it fits into the greater Service Lifecycle. IT is highly recommended to read the OGC ITIL® 2011 Service Transition book before this course.

ITIL V3 Intermediate Lifecycle program: Service Transition ST | The Art of Service

ITIL V3 Intermediate Lifecycle program: Service Transition ST – This Service Transition Lifecycle Program provides a comprehensive study of the ITIL® 2011 phase of Service Transition and where it fits into the greater Service Lifecycle. IT is highly recommended to read the OGC ITIL® 2011 Service Transition book before this course.

ITIL V3 MALC – Managing Across the Lifecycle Full Certification Online Learning and Study Book Course – The ITIL V3 Intermediate MALC Complete

ITIL V3 MALC – Managing Across the Lifecycle Full Certification Online Learning and Study Book Course – The ITIL V3 Intermediate MALC Complete – ITIL V3 MALC – Managing Across the Lifecycle Full Certification Online Learning and Study Book Course – The ITIL V3 Intermediate MALC Complete Ivanka Menken. This online learning course immerses learners in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Managing Across the Lifecycle of services and service delivery. The main focus of this course is on the MALC process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in Managing Across the Lifecycle of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to complete the associated exam: the APMG/EXIN Intermediate Level Certificate Managing Across the Lifecycle.

ITIL V3 MALC – Managing Across the Lifecycle Full Certification Online Learning and Study Book Course – The ITIL V3 Intermediate MALC Complete | The Art of Service

ITIL V3 MALC – Managing Across the Lifecycle Full Certification Online Learning and Study Book Course – The ITIL V3 Intermediate MALC Complete – ITIL V3 MALC – Managing Across the Lifecycle Full Certification Online Learning and Study Book Course – The ITIL V3 Intermediate MALC Complete Ivanka Menken. This online learning course immerses learners in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Managing Across the Lifecycle of services and service delivery. The main focus of this course is on the MALC process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in Managing Across the Lifecycle of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to complete the associated exam: the APMG/EXIN Intermediate Level Certificate Managing Across the Lifecycle.

ITIL V3 Online Learning Bundle 3rd Edition – Foundation, Book, Exam Preparation

ITIL V3 Online Learning Bundle 3rd Edition – Foundation, Book, Exam Preparation – Get everything you need to prepare yourself 100% for the ITILÿfd V3 Foundation exam in one complete bundle. Why Experience E-Learning? Official The Art of Service E-Learning is designed for self-motivated learners as a guided, self-directed, interactive learning experience. The Art of Service E-Learning delivers value by providing a cost-effective, flexible means of acquiring knowledge and skills on ITIL and IT Service Management subjects

ITIL V3 Online Learning Bundle 3rd Edition – Foundation, Book, Exam Preparation | The Art of Service

ITIL V3 Online Learning Bundle 3rd Edition – Foundation, Book, Exam Preparation – Get everything you need to prepare yourself 100% for the ITILÿfd V3 Foundation exam in one complete bundle. Why Experience E-Learning? Official The Art of Service E-Learning is designed for self-motivated learners as a guided, self-directed, interactive learning experience. The Art of Service E-Learning delivers value by providing a cost-effective, flexible means of acquiring knowledge and skills on ITIL and IT Service Management subjects

ITIL V3 Operational Support and Analysis (OSA) Full Certification Online Learning and Study Book Course

ITIL V3 Operational Support and Analysis (OSA) Full Certification Online Learning and Study Book Course – ITIL V3 Operational Support and Analysis (OSA) Full Certification Online Learning and Study Book Course – The ITIL V3 Intermediate OSA Ivanka Menken / Tim Malone / Gerard Blokdijk. This intensive interactive course immerses learners in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Operational Support and Analysis of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to complete the associated exam: the APMG/EXIN Intermediate Level Certificate Operational Support and Analysis.

ITIL V3 Operational Support and Analysis (OSA) Full Certification Online Learning and Study Book Course | The Art of Service

ITIL V3 Operational Support and Analysis (OSA) Full Certification Online Learning and Study Book Course – ITIL V3 Operational Support and Analysis (OSA) Full Certification Online Learning and Study Book Course – The ITIL V3 Intermediate OSA Ivanka Menken / Tim Malone / Gerard Blokdijk. This intensive interactive course immerses learners in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Operational Support and Analysis of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to complete the associated exam: the APMG/EXIN Intermediate Level Certificate Operational Support and Analysis.

ITIL V3 Operational Support and Analysis (OSA) Full Certification Online Learning and Study Book Course – Spread Payments

ITIL V3 Operational Support and Analysis (OSA) Full Certification Online Learning and Study Book Course – Spread Payments – ITIL V3 Operational Support and Analysis (OSA) Full Certification Online Learning and Study Book Course – The ITIL V3 Intermediate OSA Ivanka Menken / Tim Malone / Gerard Blokdijk. This intensive interactive course immerses learners in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Operational Support and Analysis of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to complete the associated exam: the APMG/EXIN Intermediate Level Certificate Operational Support and Analysis.

ITIL V3 Operational Support and Analysis (OSA) Full Certification Online Learning and Study Book Course – Spread Payments | The Art of Service

ITIL V3 Operational Support and Analysis (OSA) Full Certification Online Learning and Study Book Course – Spread Payments – ITIL V3 Operational Support and Analysis (OSA) Full Certification Online Learning and Study Book Course – The ITIL V3 Intermediate OSA Ivanka Menken / Tim Malone / Gerard Blokdijk. This intensive interactive course immerses learners in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Operational Support and Analysis of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to complete the associated exam: the APMG/EXIN Intermediate Level Certificate Operational Support and Analysis.

ITIL V3 Planning, Protection & Optimization – eLearning Plus – 3 months access to eLearning + 3 months access to online exam preparation program + Prepaid Exam Voucher

The Art of Service – Framework Educator of Choice – ITIL V3 Planning, Protection & Optimization – eLearning Plus – 3 months access to eLearning + 3 months access to online exam preparation program + Prepaid Exam Voucher – Get everything you need to prepare yourself 100% for the ITIL V3 Planning, Protection & Optimization exam in one complete package. As well as your prepaid exam voucher.

ITIL V3 Planning, Protection & Optimization – eLearning Plus – 3 months access to eLearning + 3 months access to online exam preparation program + Prepaid Exam Voucher | The Art of Service

The Art of Service – Framework Educator of Choice – ITIL V3 Planning, Protection & Optimization – eLearning Plus – 3 months access to eLearning + 3 months access to online exam preparation program + Prepaid Exam Voucher – Get everything you need to prepare yourself 100% for the ITIL V3 Planning, Protection & Optimization exam in one complete package. As well as your prepaid exam voucher.

ITIL V3 Planning, Protection and Optimization (PPO) Full Certification Online Learning and Study Book Course

ITIL V3 Planning, Protection and Optimization (PPO) Full Certification Online Learning and Study Book Course – ITIL V3 Planning, Protection and Optimization (PPO) Full Certification Online Learning and Study Book Course – The ITIL V3 Intermediate PPO Capability Ivanka Menken. This online learning course immerses learners in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Planning, Protection and Optimization of services and service delivery. The main focus of this course is on the PPO process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in Planning, Protection and Optimization of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to complete the associated exam: the APMG/EXIN Intermediate Level Certificate Planning, Protection and Optimization.

ITIL V3 Planning, Protection and Optimization (PPO) Full Certification Online Learning and Study Book Course | The Art of Service

ITIL V3 Planning, Protection and Optimization (PPO) Full Certification Online Learning and Study Book Course – ITIL V3 Planning, Protection and Optimization (PPO) Full Certification Online Learning and Study Book Course – The ITIL V3 Intermediate PPO Capability Ivanka Menken. This online learning course immerses learners in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Planning, Protection and Optimization of services and service delivery. The main focus of this course is on the PPO process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in Planning, Protection and Optimization of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to complete the associated exam: the APMG/EXIN Intermediate Level Certificate Planning, Protection and Optimization.

ITIL V3 Release, Control & Validation (RCV) – eLearning Plus Exam Prep

The Art of Service – Framework Educator of Choice – ITIL V3 Release, Control & Validation (RCV) – eLearning Plus Exam Prep – ITIL V3 Release, Control & Validation – eLearning Plus – 3 months access to eLearning + 3 months access to online exam preparation program. The ITIL v3 Intermediate: Release, Control & Validation Capability Program is intended for professionals who will participate in managing, organizing and optimizing the operations of the Release, Control & Validation (RCV processes in an IT Service Organization which has implemented, or started to implement, IT Service Management. The target group consists of team leaders, supervisors, and managers wishing to develop and extend their skills in planning, implementing and improving RCV processes, including Service Asset & Configuration Management, Change Management, Release & Deployment Management, Validation and Testing, Evaluation, Request Fulfilment, Knowledge Management

ITIL V3 Release, Control & Validation (RCV) – eLearning Plus Exam Prep | The Art of Service

The Art of Service – Framework Educator of Choice – ITIL V3 Release, Control & Validation (RCV) – eLearning Plus Exam Prep – ITIL V3 Release, Control & Validation – eLearning Plus – 3 months access to eLearning + 3 months access to online exam preparation program. The ITIL v3 Intermediate: Release, Control & Validation Capability Program is intended for professionals who will participate in managing, organizing and optimizing the operations of the Release, Control & Validation (RCV processes in an IT Service Organization which has implemented, or started to implement, IT Service Management. The target group consists of team leaders, supervisors, and managers wishing to develop and extend their skills in planning, implementing and improving RCV processes, including Service Asset & Configuration Management, Change Management, Release & Deployment Management, Validation and Testing, Evaluation, Request Fulfilment, Knowledge Management

ITIL V3 Release, Control and Validation (RCV) Full Certification Online Learning and Study Book Course

ITIL V3 Release, Control and Validation (RCV) Full Certification Online Learning and Study Book Course – ITIL V3 Release, Control and Validation (RCV) Full Certification Online Learning and Study Book Course – The ITIL V3 Intermediate RCV Gerard Blokdijk / Ivanka Menken / Tim Malone. This intensive interactive course immerses learners in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Release, Control and Validation of services and service delivery. The main focus of this course is on the RCV process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in Release, Control and Validation of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to complete the associated exam: the APMG/EXIN Intermediate Level Certificate Release, Control and Validation.

ITIL V3 Release, Control and Validation (RCV) Full Certification Online Learning and Study Book Course | The Art of Service

ITIL V3 Release, Control and Validation (RCV) Full Certification Online Learning and Study Book Course – ITIL V3 Release, Control and Validation (RCV) Full Certification Online Learning and Study Book Course – The ITIL V3 Intermediate RCV Gerard Blokdijk / Ivanka Menken / Tim Malone. This intensive interactive course immerses learners in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Release, Control and Validation of services and service delivery. The main focus of this course is on the RCV process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in Release, Control and Validation of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to complete the associated exam: the APMG/EXIN Intermediate Level Certificate Release, Control and Validation.

ITIL V3 Service Offerings and Agreements (SOA) Full Certification Online Learning and Study Book Course

ITIL V3 Service Offerings and Agreements (SOA) Full Certification Online Learning and Study Book Course – ITIL V3 Service Offerings and Agreements (SOA) Full Certification Online Learning and Study Book Course – The ITIL V3 Intermediate SOA Gerard Blokdijk / Tim Malone / Menken Ivanka, This online learning course immerses learners in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Service Offerings and Agreements of services and service delivery. The main focus of this course is on the SOA process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in Service Offerings and Agreements of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to complete the associated exam: the APMG/EXIN Intermediate Level Certificate Service Offerings and Agreements.

ITIL V3 Service Offerings and Agreements (SOA) Full Certification Online Learning and Study Book Course | The Art of Service

ITIL V3 Service Offerings and Agreements (SOA) Full Certification Online Learning and Study Book Course – ITIL V3 Service Offerings and Agreements (SOA) Full Certification Online Learning and Study Book Course – The ITIL V3 Intermediate SOA Gerard Blokdijk / Tim Malone / Menken Ivanka, This online learning course immerses learners in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Service Offerings and Agreements of services and service delivery. The main focus of this course is on the SOA process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in Service Offerings and Agreements of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to complete the associated exam: the APMG/EXIN Intermediate Level Certificate Service Offerings and Agreements.

ITIL V3 eLearning Bundle 3rd Edition – Foundation, Book, Exam Preparation

ITIL V3 eLearning Bundle 3rd Edition – Foundation, Book, Exam Preparation – Online ITIL Foundation, supporting text and Foundation Exam Prep program – The ITIL Version 3 Foundation Course eLearning – This exciting and dynamic eLearning course introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to learning the core disciplines of the ITIL exam, required for entry into the future ITIL Version 3 intermediate level training courses. best practice, this course also positions the student to complete the associated

ITIL V3 eLearning Bundle 3rd Edition – Foundation, Book, Exam Preparation | The Art of Service

ITIL V3 eLearning Bundle 3rd Edition – Foundation, Book, Exam Preparation – Online ITIL Foundation, supporting text and Foundation Exam Prep program – The ITIL Version 3 Foundation Course eLearning – This exciting and dynamic eLearning course introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to learning the core disciplines of the ITIL exam, required for entry into the future ITIL Version 3 intermediate level training courses. best practice, this course also positions the student to complete the associated

ITIL Version 3 Foundation Course

This exciting and dynamic eLearning course introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to learning the core disciplines of the ITIL best practice, this course also positions the student to complete the associated exam, required for entry into the future ITIL Version 3 intermediate level training courses

ITIL Version 3 Foundation Course | The Art of Service

This exciting and dynamic eLearning course introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to learning the core disciplines of the ITIL best practice, this course also positions the student to complete the associated exam, required for entry into the future ITIL Version 3 intermediate level training courses

ITIL Version 3 eLearning Foundation Course

ITIL Version 3 eLearning Foundation Course – This exciting and dynamic eLearning course introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to learning the core disciplines of the ITIL best practice, this course also positions the student to complete the associated exam, required for entry into the future ITIL Version 3 intermediate level training courses.

ITIL Version 3 eLearning Foundation Course | The Art of Service

ITIL Version 3 eLearning Foundation Course – This exciting and dynamic eLearning course introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to learning the core disciplines of the ITIL best practice, this course also positions the student to complete the associated exam, required for entry into the future ITIL Version 3 intermediate level training courses.

ITIL e-Consult

The Art of Service – Framework Educator of Choice – ITIL e-Consult – You can ask a question to tap our wealth of information and experience. You can have a discussion, ask for our opinion or confirm that you’re on the right track. That information base is the result of over 55 years of combined experience in the ITIL and IT Service Management. You won’t get responses based on just one approach but a myriad of approaches.

ITIL e-Consult | The Art of Service

The Art of Service – Framework Educator of Choice – ITIL e-Consult – You can ask a question to tap our wealth of information and experience. You can have a discussion, ask for our opinion or confirm that you’re on the right track. That information base is the result of over 55 years of combined experience in the ITIL and IT Service Management. You won’t get responses based on just one approach but a myriad of approaches.

ITIL eLearning – Awareness 4hr

ITIL eLearning – Awareness 4hr – This short course provides you with an overview of ITIL. An excellent conceptual overview of the ITIL Framework and what makes it such commonsense. ITIL is the worldwide de facto standard for IT Service Management. This short ITIL Awareness course takes the participant on a journey through all the ITIL Processes and it’s a single function. It is designed to provide the participant with a conceptual overview. For a more serious, in-depth study & to prepare for the entry-level certification then the ITIL Online Foundation course should be taken. The course is made available to you via our electronic learning system, on the internet. Once we have processed your registration you will receive details on how to gain access. Want to ask a question about the ITIL and IT Service Management? Curious about the way it works? Got a burning question that you need an expert to answer? Just ask “ITIL Ask”

ITIL eLearning – Awareness 4hr | The Art of Service

ITIL eLearning – Awareness 4hr – This short course provides you with an overview of ITIL. An excellent conceptual overview of the ITIL Framework and what makes it such commonsense. ITIL is the worldwide de facto standard for IT Service Management. This short ITIL Awareness course takes the participant on a journey through all the ITIL Processes and it’s a single function. It is designed to provide the participant with a conceptual overview. For a more serious, in-depth study & to prepare for the entry-level certification then the ITIL Online Foundation course should be taken. The course is made available to you via our electronic learning system, on the internet. Once we have processed your registration you will receive details on how to gain access. Want to ask a question about the ITIL and IT Service Management? Curious about the way it works? Got a burning question that you need an expert to answer? Just ask “ITIL Ask”

ITIL eLearning Foundation Package (3rd Edition Course and Exam Prep)

The Art of Service – Framework Educator of Choice – ITIL eLearning Foundation Package (3rd Edition Course and Exam Prep) – The most popular ITILÿfd Foundation Package. The accredited online course and exam preparation. The ITIL Foundation Program online is a comprehensive, fully-accredited online course for those people looking to study the ITIL framework and prepare for the ITIL Foundation examination in IT Service Management.

ITIL eLearning Foundation Package (3rd Edition Course and Exam Prep) | The Art of Service

The Art of Service – Framework Educator of Choice – ITIL eLearning Foundation Package (3rd Edition Course and Exam Prep) – The most popular ITILÿfd Foundation Package. The accredited online course and exam preparation. The ITIL Foundation Program online is a comprehensive, fully-accredited online course for those people looking to study the ITIL framework and prepare for the ITIL Foundation examination in IT Service Management.

ITIL v3 Operational Support and Analysis (OSA) Full Certification Online Learning incl. Study Book Course – The ITIL V3 Intermediate Capability Complete Certification Kit

ITIL v3 Operational Support and Analysis (OSA) Full Certification Online Learning incl. Study Book Course – The ITIL V3 Intermediate Capability Complete Certification Kit – This intensive interactive course immerses learners in the practical aspects of the ITIL® v3 Service Lifecycle and processes associated with the Operational Support and Analysis of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment

ITIL v3 Operational Support and Analysis (OSA) Full Certification Online Learning incl. Study Book Course – The ITIL V3 Intermediate Capability Complete Certification Kit | The Art of Service

ITIL v3 Operational Support and Analysis (OSA) Full Certification Online Learning incl. Study Book Course – The ITIL V3 Intermediate Capability Complete Certification Kit – This intensive interactive course immerses learners in the practical aspects of the ITIL® v3 Service Lifecycle and processes associated with the Operational Support and Analysis of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.

ITIL v3 Release, Control and Validation (RCV) Full Certification Online Learning incl. Study Book Course – The ITIL V3 Intermediate Capability Complete Certification Kit

ITIL v3 Release, Control and Validation (RCV) Full Certification Online Learning incl. Study Book Course – The ITIL V3 Intermediate Capability Complete Certification Kit – This intensive interactive course immerses learners in the practical aspects of the ITIL® v3 Service Lifecycle and processes associated with the Release, Control and Validation of services and service delivery. The program is part of the Intermediate Capability Stream and focuses on the processes across the Service Lifecycle about the capability of Release, Control and Validation management. The principles and activities relevant to the processes, technology and implementation considerations, and management and control of the activities are covered within this program. The main focus of this course is on the RCV process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in Release, Control and Validation of the Service Management Lifecycle. This course is designed using an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to complete the associated exam: the APMG/EXIN Intermediate Level Certificate Release, Control and Validation.

ITIL v3 Release, Control and Validation (RCV) Full Certification Online Learning incl. Study Book Course – The ITIL V3 Intermediate Capability Complete Certification Kit | The Art of Service

ITIL v3 Release, Control and Validation (RCV) Full Certification Online Learning incl. Study Book Course – The ITIL V3 Intermediate Capability Complete Certification Kit – This intensive interactive course immerses learners in the practical aspects of the ITIL® v3 Service Lifecycle and processes associated with the Release, Control and Validation of services and service delivery. The program is part of the Intermediate Capability Stream and focuses on the processes across the Service Lifecycle about the capability of Release, Control and Validation management. The principles and activities relevant to the processes, technology and implementation considerations, and management and control of the activities are covered within this program. The main focus of this course is on the RCV process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in Release, Control and Validation of the Service Management Lifecycle. This course is designed using an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to complete the associated exam: the APMG/EXIN Intermediate Level Certificate Release, Control and Validation.

ITIL v3 Service Operation (SO) Full Certification Online Learning Course – The ITIL V3 Intermediate Lifecycle Complete Certification Kit

ITIL v3 Service Operation (SO) Full Certification Online Learning Course – The ITIL V3 Intermediate Lifecycle Complete Certification Kit – This intensive interactive course immerses learners in the practical aspects of the ITIL® v3 Service Lifecycle and processes associated with Service Operation. The program is part of the Intermediate Lifecycle Stream and focuses on the processes across the Service Lifecycle about the capability of Service Operation. The principles and activities relevant to the processes, technology and implementation considerations, and management and control of the activities are covered within this program. The main focus of this course is on the Service Operation process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.

ITIL v3 Service Operation (SO) Full Certification Online Learning Course – The ITIL V3 Intermediate Lifecycle Complete Certification Kit | The Art of Service

ITIL v3 Service Operation (SO) Full Certification Online Learning Course – The ITIL V3 Intermediate Lifecycle Complete Certification Kit – This intensive interactive course immerses learners in the practical aspects of the ITIL® v3 Service Lifecycle and processes associated with Service Operation. The program is part of the Intermediate Lifecycle Stream and focuses on the processes across the Service Lifecycle about the capability of Service Operation. The principles and activities relevant to the processes, technology and implementation considerations, and management and control of the activities are covered within this program. The main focus of this course is on the Service Operation process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.