The Art of Service – Framework Educator of Choice [Part VI]

The Art of Service – Framework Educator of Choice [Part VI]

The Art of Service is a Management Consultancy Company started in 2000, servicing clients across the globe with our research, advisory and consulting products and services. Self Assessment Toolkits help you identify your blind spots and will enable your team by giving them a roadmap to ensure you stay ahead of the game. Be your own consultant. 55,000,000 AI governed questions. 93,000 assessments and toolkits sold. Your risk becomes your reward with The Art of Service.

INC8410 Business Justification Documents – Part of the Full Incident Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – INC8410 Business Justification Documents – Part of the Full Incident Toolkit – This template is a business case document that will help you structure a successful document that can be presented to senior management and board members justifying the need for Incident Management in your organization.

INC8440 Incident Management PowerPoint Presentation – Part of the Full Incident Toolkit

The Art of Service – Framework Educator of Choice – INC8440 Incident Management PowerPoint Presentation – Part of the Full Incident Toolkit – During the implementation, it is considered best practice to involve all necessary parties. To get significant buy-in across the organization some roadshows may need to be conducted. This PowerPoint presentation provides you with 1 hour of slides detailing what Incident Management is and the benefits to the organization and IT Staff alike

INC8440 Incident Management PowerPoint Presentation – Part of the Full Incident Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – INC8440 Incident Management PowerPoint Presentation – Part of the Full Incident Toolkit – During the implementation, it is considered best practice to involve all necessary parties. To get significant buy-in across the organization some roadshows may need to be conducted. This PowerPoint presentation provides you with 1 hour of slides detailing what Incident Management is and the benefits to the organization and IT Staff alike

INC8500 Incident Management Process Template – Part of the Full Incident Toolkit

The Art of Service – Framework Educator of Choice – INC8500 Incident Management Process Template – Part of the Full Incident Toolkit – This document includes a series of objectives and goals for the Incident Management process

INC8500 Incident Management Process Template – Part of the Full Incident Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – INC8500 Incident Management Process Template – Part of the Full Incident Toolkit – This document includes a series of objectives and goals for the Incident Management process

INC8600 Incident Management Process Manager Document – Part of the Full Incident Toolkit

The Art of Service – Framework Educator of Choice – INC8600 Incident Management Process Manager Document – Part of the Full Incident Toolkit – This document outlines the role, responsibility and tasks of the Incident Management Process Manager. It also includes a brief outline of the necessary skills needed by an Incident Manager

INC8600 Incident Management Process Manager Document – Part of the Full Incident Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – INC8600 Incident Management Process Manager Document – Part of the Full Incident Toolkit – This document outlines the role, responsibility and tasks of the Incident Management Process Manager. It also includes a brief outline of the necessary skills needed by an Incident Manager

INC8700 Incident Category Definition Document – Part of the Full Incident Toolkit

The Art of Service – Framework Educator of Choice – INC8700 Incident Category Definition Document – Part of the Full Incident Toolkit – The key to a successful Incident Management process is having clearly defined categories created in your IT Service Management tools. This document provides a template and a list of common categories that can be used to better track and perform trend analysis of your incidents

INC8700 Incident Category Definition Document – Part of the Full Incident Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – INC8700 Incident Category Definition Document – Part of the Full Incident Toolkit – The key to a successful Incident Management process is having clearly defined categories created in your IT Service Management tools. This document provides a template and a list of common categories that can be used to better track and perform trend analysis of your incidents.

INC8800 Incident Ticket Template – Part of the Full Incident Toolkit

The Art of Service – Framework Educator of Choice – INC8800 Incident Ticket Template – Part of the Full Incident Toolkit – This template describes a list of attributes that need to be captured on an Incident ticket

INC8800 Incident Ticket Template – Part of the Full Incident Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – INC8800 Incident Ticket Template – Part of the Full Incident Toolkit – This template describes a list of attributes that need to be captured on an Incident ticket.

INC9000 Incident Management Reports and KPI targets and additional metrics – Part of the Full Incident Toolkit

The Art of Service – Framework Educator of Choice – INC9000 Incident Management Reports and KPI targets and additional metrics – Part of the Full Incident Toolkit – A list of key reports and Key Performance Indicators for the Incident Management process, plus additional metrics that may need to be considered

INC9000 Incident Management Reports and KPI targets and additional metrics – Part of the Full Incident Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – INC9000 Incident Management Reports and KPI targets and additional metrics – Part of the Full Incident Toolkit – A list of key reports and Key Performance Indicators for the Incident Management process, plus additional metrics that may need to be considered

INC9100 Incident Management Process Flow diagram – Part of the Full Incident Toolkit

The Art of Service – Framework Educator of Choice – INC9100 Incident Management Process Flow diagram – Part of the Full Incident Toolkit – This simple and easy to follow process flow chart gives you a visual representation of the Incident Management process.

INC9100 Incident Management Process Flow diagram – Part of the Full Incident Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – INC9100 Incident Management Process Flow diagram – Part of the Full Incident Toolkit – This simple and easy to follow process flow chart gives you a visual representation of the Incident Management process.

IP Multimedia Subsystems Complete Certification Kit – Core Series for IT

This certification validates that you know specific methods, models, and/or tools. This is essential to professionals in order to be updated on the latest multimedia trends and to add to their IMS resource list. The industry is facing a bold, new world with the amazing developments of IMS, and the challenges and the opportunities this presents are unprecedented. The IMS Complete Certification Kit serves as a complete introductory guide for anyone looking to grasp a better understanding of IMS concepts and their practical application in any environment. The Art of Service’s introductory IMS training and certification helps IT practitioners develop the skills that are crucial as businesses embark on this massive transformation. It provides an industry credential for any IT professional to help them transform into the world of IMS systems.

IP Multimedia Subsystems Complete Certification Kit – Core Series for IT | The Art of Service

This certification validates that you know specific methods, models, and/or tools. This is essential to professionals in order to be updated on the latest multimedia trends and to add to their IMS resource list. The industry is facing a bold, new world with the amazing developments of IMS, and the challenges and the opportunities this presents are unprecedented. The IMS Complete Certification Kit serves as a complete introductory guide for anyone looking to grasp a better understanding of IMS concepts and their practical application in any environment. The Art of Service’s introductory IMS training and certification helps IT practitioners develop the skills that are crucial as businesses embark on this massive transformation. It provides an industry credential for any IT professional to help them transform into the world of IMS systems.

IPX Internetwork Packet Exchange: High-impact Strategies – What You Need to Know: Definitions, Adoptions, Impact, Benefits, Maturity, Vendors

This book is your ultimate resource for IPX Internetwork Packet Exchange. Here you will find the most up-to-date information, analysis, background and everything you need to know. In easy to read chapters, with extensive references and links to get you to know all there is to know about IPX Internetwork Packet Exchange right away. A quick look inside: Internetwork Packet Exchange, Btrieve, Dennis Fairclough, Robert Frankenberg, IFolder, IPX/SPX, Intel LANSpool, Novell Open Enterprise Server, NetWare Core Protocol, NetWare Link Services Protocol, NetWare Lite, NetWare Loadable Module, Ray Noorda, Novell, Novell NetWare, Novell NetWare Lite, Novell Personal NetWare, Personal NetWare, Service Advertising Protocol, System Fault Tolerance, Yosemite Server Backup, Anti-replay, CLNS, Comparison of IPv6 support by major transit providers, CONS, Datagram Delivery Protocol, Grapple (network layer), Header checksum, ICMPv6, Internet Control Message Protocol, Internet Group Management Protocol, Internet Group Management Protocol with Access Control (IGMP-AC), Internet Layer, IPsec, IPv4, IPv6, IPv6 packet, JenNet-IP, MacIP, Mobile IP, Multicast Listener Discovery, Network Control Protocol, Network Layer, Resource reservation protocol, Seamoby, X.121, X.25, X.75 … and Much, Much More!

IPX Internetwork Packet Exchange: High-impact Strategies – What You Need to Know | The Art of Service

This book is your ultimate resource for IPX Internetwork Packet Exchange. Here you will find the most up-to-date information, analysis, background and everything you need to know. In easy to read chapters, with extensive references and links to get you to know all there is to know about IPX Internetwork Packet Exchange right away. A quick look inside: Internetwork Packet Exchange, Btrieve, Dennis Fairclough, Robert Frankenberg, IFolder, IPX/SPX, Intel LANSpool, Novell Open Enterprise Server, NetWare Core Protocol, NetWare Link Services Protocol, NetWare Lite, NetWare Loadable Module, Ray Noorda, Novell, Novell NetWare, Novell NetWare Lite, Novell Personal NetWare, Personal NetWare, Service Advertising Protocol, System Fault Tolerance, Yosemite Server Backup, Anti-replay, CLNS, Comparison of IPv6 support by major transit providers, CONS, Datagram Delivery Protocol, Grapple (network layer), Header checksum, ICMPv6, Internet Control Message Protocol, Internet Group Management Protocol, Internet Group Management Protocol with Access Control (IGMP-AC), Internet Layer, IPsec, IPv4, IPv6, IPv6 packet, JenNet-IP, MacIP, Mobile IP, Multicast Listener Discovery, Network Control Protocol, Network Layer, Resource reservation protocol, Seamoby, X.121, X.25, X.75 … and Much, Much More!

IS0/IEC 20000 Elearning Program

IS0/IEC 20000 Elearning Program – This course is designed to support participants in achieving first-time success in their ISO/IEC 20000 Foundation exam. This course provides you with an overview of the publications and ISO/IEC 20000 Part 1 of the standard and the role it fulfils within the IT service management domain. The course is designed for everyone within the organization who requires a high-level overview of the ISO/IEC 20000 standard and all its components.

IS0/IEC 20000 Elearning Program | The Art of Service

IS0/IEC 20000 Elearning Program – This course is designed to support participants in achieving first-time success in their ISO/IEC 20000 Foundation exam. This course provides you with an overview of the publications and ISO/IEC 20000 Part 1 of the standard and the role it fulfils within the IT service management domain. The course is designed for everyone within the organization who requires a high-level overview of the ISO/IEC 20000 standard and all its components.

IS0/IEC 20000 Exam Preparation

IS0/IEC 20000 Exam Preparation – This Exam Preparation is designed to support participants in achieving first-time success in their ISO/IEC 20000 Foundation exam. Passing Your Exam ISO/IEC 20000 – The most comprehensive new online exam preparation course and ISO/IEC 20000 Study Aid. The Art of Service has made passing the ISO/IEC 20000 exam a lot easier by launching a new online exam preparation course

IS0/IEC 20000 Exam Preparation | The Art of Service

IS0/IEC 20000 Exam Preparation – This Exam Preparation is designed to support participants in achieving first-time success in their ISO/IEC 20000 Foundation exam. Passing Your Exam ISO/IEC 20000 – The most comprehensive new online exam preparation course and ISO/IEC 20000 Study Aid. The Art of Service has made passing the ISO/IEC 20000 exam a lot easier by launching a new online exam preparation course.

ISO 20000 Process Charts – Full and comprehensive ISO 20000 process summaries

The Art of Service – Framework Educator of Choice – ISO 20000 Process Charts – Full and comprehensive ISO 20000 process summaries. ISO 20000 heralds a new age in organizational compliance to IT Service Management. BE THE FIRST to own a quality overview of each process area; as defined in this bundle of 15 process charts.

ISO 20000 Process Charts – Full and comprehensive ISO 20000 process summaries | The Art of Service

The Art of Service – Framework Educator of Choice – ISO 20000 Process Charts – Full and comprehensive ISO 20000 process summaries. ISO 20000 heralds a new age in organizational compliance to IT Service Management. BE THE FIRST to own a quality overview of each process area; as defined in this bundle of 15 process charts.

ISO 27001 Lead Auditor Training Course

The Art of Service – Framework Educator of Choice – ISO 27001 Lead Auditor Training Course – This intensive course enables participants to develop the expertise needed to audit an Information Security Management System (ISMS) and to manage a team of auditors by applying widely recognized audit principles, procedures and techniques.

ISO 27001 Lead Auditor Training Course | The Art of Service

The Art of Service – Framework Educator of Choice – ISO 27001 Lead Auditor Training Course – This intensive course enables participants to develop the expertise needed to audit an Information Security Management System (ISMS) and to manage a team of auditors by applying widely recognized audit principles, procedures and techniques.

ISO Standard 15504 Part 1

The Art of Service – Framework Educator of Choice – ISO Standard 15504 Part 1 – ISO Standard 15504 Part 1 – This part of ISO/IEC 15504:2004 provides overall information on the concepts of process assessment and its use in the two contexts of process improvement and process capability determination. It describes how the parts of the suite fit together and provide guidance for their selection and use. It explains the requirements contained within ISO/IEC 15504, and their applicability to performing assessments.

ISO Standard 15504 Part 1 | The Art of Service

The Art of Service – Framework Educator of Choice – ISO Standard 15504 Part 1 – ISO Standard 15504 Part 1 – This part of ISO/IEC 15504:2004 provides overall information on the concepts of process assessment and its use in the two contexts of process improvement and process capability determination. It describes how the parts of the suite fit together and provide guidance for their selection and use. It explains the requirements contained within ISO/IEC 15504, and their applicability to performing assessments.

ISO Standard 15504 Part 2

The Art of Service – Framework Educator of Choice – ISO Standard 15504 Part 2 – ISO Standard 15504 Part 2 – ISO/IEC 15504-2:2003 defines the requirements for performing process assessment as a basis for use in process improvement and capability determination. Process assessment is based on a two-dimensional model containing a process dimension and a capability dimension. The process dimension is provided by an external process reference model, which defines a set of processes characterized by statements of process purpose and process outcomes. The capability dimension consists of a measurement framework comprising six process capability levels and their associated process attributes. The assessment output consists of a set of process attribute ratings for each process assessed, termed the process profile, and may also include the capability level achieved by that process.

ISO Standard 15504 Part 2 | The Art of Service

The Art of Service – Framework Educator of Choice – ISO Standard 15504 Part 2 – ISO Standard 15504 Part 2 – ISO/IEC 15504-2:2003 defines the requirements for performing process assessment as a basis for use in process improvement and capability determination. Process assessment is based on a two-dimensional model containing a process dimension and a capability dimension. The process dimension is provided by an external process reference model, which defines a set of processes characterized by statements of process purpose and process outcomes. The capability dimension consists of a measurement framework comprising six process capability levels and their associated process attributes. The assessment output consists of a set of process attribute ratings for each process assessed, termed the process profile, and may also include the capability level achieved by that process.

ISO Standard 15504 Part 3

The Art of Service – Framework Educator of Choice – ISO Standard 15504 Part 3 – ISO Standard 15504 Part 3 – ISO/IEC 15504 (all parts) provides a framework for the assessment of processes. This framework can be used by organizations involved in planning, managing, monitoring, controlling and improving the acquisition, supply, development, operation, evolution and support of products and services. ISO/IEC 15504-3:2004 provides guidance on meeting the minimum set of requirements for performing an assessment contained in ISO/IEC 15504-2

ISO Standard 15504 Part 3 | The Art of Service

The Art of Service – Framework Educator of Choice – ISO Standard 15504 Part 3 – ISO Standard 15504 Part 3 – ISO/IEC 15504 (all parts) provides a framework for the assessment of processes. This framework can be used by organizations involved in planning, managing, monitoring, controlling and improving the acquisition, supply, development, operation, evolution and support of products and services. ISO/IEC 15504-3:2004 provides guidance on meeting the minimum set of requirements for performing an assessment contained in ISO/IEC 15504-2

ISO Standard 15504 Part 4

The Art of Service – Framework Educator of Choice – ISO Standard 15504 Part 4 – ISO/IEC 15504 provides a framework for the assessment of processes. This framework can be used by organizations involved in planning, managing, monitoring, controlling, and improving the acquisition, supply, development, operation, evolution and support of products and services. ISO/IEC 15504-4:2004 provides guidance on how to utilize a conformant process assessment within a process improvement programme or for process capability determination

ISO Standard 15504 Part 4 | The Art of Service

The Art of Service – Framework Educator of Choice – ISO Standard 15504 Part 4 – ISO/IEC 15504 provides a framework for the assessment of processes. This framework can be used by organizations involved in planning, managing, monitoring, controlling, and improving the acquisition, supply, development, operation, evolution and support of products and services. ISO/IEC 15504-4:2004 provides guidance on how to utilize a conformant process assessment within a process improvement programme or for process capability determination

ISO/IEC 20000 Certification and Implementation Guide – Standard Introduction, Tips for Successful ISO/IEC 20000 Certification, FAQs, Mapping Responsibilities, Terms, Definitions and ISO 20000 Acronyms

The Art of Service – Framework Educator of Choice – ISO/IEC 20000 Certification and Implementation Guide – Standard Introduction, Tips for Successful ISO/IEC 20000 Certification, FAQs, Mapping Responsibilities, Terms, Definitions and ISO 20000 Acronyms – The primary goal of this book is to provide the quality education and support materials needed to enable the understanding and application of the ISO/IEC 20000 standard in a wide range of contexts, this IS the best-selling ISO/IEC 20000 quality management handbook from one of the worlds leading experts on the ISO 20000 family of standards

ISO/IEC 20000 Certification and Implementation Guide | The Art of Service

The Art of Service – Framework Educator of Choice – ISO/IEC 20000 Certification and Implementation Guide – Standard Introduction, Tips for Successful ISO/IEC 20000 Certification, FAQs, Mapping Responsibilities, Terms, Definitions and ISO 20000 Acronyms – The primary goal of this book is to provide the quality education and support materials needed to enable the understanding and application of the ISO/IEC 20000 standard in a wide range of contexts, this IS the best-selling ISO/IEC 20000 quality management handbook from one of the worlds leading experts on the ISO 20000 family of standards.

ISO/IEC 20000 Foundation Complete Certification Kit – Study Guide Book and Online Course – Fourth Edition

As the industry standard in terms of Process, Service, and Lifecycle Management for IT, the ISO/IEC 20000 Foundation exam is the most popular entry-level certification, particularly for individuals switching from another career to IT. This Certification Kit has been designed to reflect the ISO/IEC 20000:2011 edition of the standard. ISO/IEC 20000 is the international, independent standard for quality in IT Service Management—a standard that enables organizations to prove the quality of IT Services to clients, and to build and maintain an IT Service Management System that meets the international ISO/IEC 20000 quality requirements. This delivers a significant competitive advantage since clients demand a high quality of IT Services. These organizations need IT-professionals who are ISO/IEC 20000 certified. This kit prepares you for the certification exam by offering valuable information on the ITIL and ISO/IEC 20000 Framework, ISO/IEC 20000 Certification, and IT Service Management. This revised kit contains the book and online course access that provides everything you need to prepare for the ISO/IEC 20000 Foundation Certification Exam, including in-depth coverage of all exam objectives, scenarios to easily demonstrate the processes in action, and practice exam questions for that last-minute test preparation.

ISO/IEC 20000 Foundation Complete Certification Kit – Study Guide Book and Online Course – Fourth Edition | The Art of Service

As the industry standard in terms of Process, Service, and Lifecycle Management for IT, the ISO/IEC 20000 Foundation exam is the most popular entry-level certification, particularly for individuals switching from another career to IT. This Certification Kit has been designed to reflect the ISO/IEC 20000:2011 edition of the standard. ISO/IEC 20000 is the international, independent standard for quality in IT Service Management—a standard that enables organizations to prove the quality of IT Services to clients, and to build and maintain an IT Service Management System that meets the international ISO/IEC 20000 quality requirements. This delivers a significant competitive advantage since clients demand a high quality of IT Services. These organizations need IT-professionals who are ISO/IEC 20000 certified. This kit prepares you for the certification exam by offering valuable information on the ITIL and ISO/IEC 20000 Framework, ISO/IEC 20000 Certification, and IT Service Management. This revised kit contains the book and online course access that provides everything you need to prepare for the ISO/IEC 20000 Foundation Certification Exam, including in-depth coverage of all exam objectives, scenarios to easily demonstrate the processes in action, and practice exam questions for that last-minute test preparation.

ISO/IEC 20000 Requirements, 210 Requirements Checklist and Compliance Assessment

The Art of Service – Framework Educator of Choice – ISO/IEC 20000 Requirements, 210 Requirements Checklist and Compliance Assessment – This is a focused and well-organized Assessment Checklist with an in-depth interpretation of ISO/IEC 20000 requirements. It identifies and explains 210 distinct, auditable requirements that must be implemented to pass the certification audit and 396 recommended ones. Every requirement is systematically explained concerning interpretation, procedures and records, and the way certification auditors will verify conformance.

ISO/IEC 20000 Requirements, 210 Requirements Checklist and Compliance Assessment | The Art of Service

The Art of Service – Framework Educator of Choice – ISO/IEC 20000 Requirements, 210 Requirements Checklist and Compliance Assessment – This is a focused and well-organized Assessment Checklist with an in-depth interpretation of ISO/IEC 20000 requirements. It identifies and explains 210 distinct, auditable requirements that must be implemented to pass the certification audit and 396 recommended ones. Every requirement is systematically explained concerning interpretation, procedures and records, and the way certification auditors will verify conformance.

ISO/IEC 20000 Toolkit – Second Edition

The Art of Service has designed this toolkit to introduce ISO/IEC 20000 concepts and provide you with the tools to successfully create a workable ISO/IEC 20000 culture in your organization. This toolkit provides answers to all of your ISO/IEC 20000 questions and is designed to provide a guiding hand to assist you in improving your knowledge and understanding of ISO/IEC 20000 by offering a step-by-step, easy to follow the roadmap. It also includes easy-to-use templates, assessments, presentations, and documents that can be adapted to your organization’s requirements. This Toolkit has been created to reflect the ISO/IEC:2011 edition of the standard. The PowerPoint presentations can be used to educate staff as the basis for management presentations or when making business cases for implementation.

ISO/IEC 20000 Toolkit – Second Edition | The Art of Service

The Art of Service has designed this toolkit to introduce ISO/IEC 20000 concepts and provide you with the tools to successfully create a workable ISO/IEC 20000 culture in your organization. This toolkit provides answers to all of your ISO/IEC 20000 questions and is designed to provide a guiding hand to assist you in improving your knowledge and understanding of ISO/IEC 20000 by offering a step-by-step, easy to follow the roadmap. It also includes easy-to-use templates, assessments, presentations, and documents that can be adapted to your organization’s requirements. This Toolkit has been created to reflect the ISO/IEC:2011 edition of the standard. The PowerPoint presentations can be used to educate staff as the basis for management presentations or when making business cases for implementation.

IT Governance Complete Certification Kit – Core Series for IT

Discover the latest and greatest IT trends that enable the ongoing production of our modern-day economy. Get a head start and explore the concepts surrounding Information Technology Governance tools and techniques. Become a valued member of your organization by learning the benefits and advantages of implementing IT Governance, and how modern organizations are becoming increasingly dependent on their technologies and how to implement them accurately. This certification validates that you know specific methods, models, and/or tools. This is essential for professionals to be updated on the latest multimedia trends and to add to their IT Governance toolbox. The industry is facing a bold, new world with the amazing developments of IT Governance, and the challenges and the opportunities this presents are unprecedented. The IT Governance Complete Certification Kit serves as a complete introductory guide for anyone looking to grasp a better understanding of IT Governance concepts and their practical application in any environment.

IT Governance Complete Certification Kit – Core Series for IT | The Art of Service

Discover the latest and greatest IT trends that enable the ongoing production of our modern-day economy. Get a head start and explore the concepts surrounding Information Technology Governance tools and techniques. Become a valued member of your organization by learning the benefits and advantages of implementing IT Governance, and how modern organizations are becoming increasingly dependent on their technologies and how to implement them accurately. This certification validates that you know specific methods, models, and/or tools. This is essential for professionals to be updated on the latest multimedia trends and to add to their IT Governance toolbox. The industry is facing a bold, new world with the amazing developments of IT Governance, and the challenges and the opportunities this presents are unprecedented. The IT Governance Complete Certification Kit serves as a complete introductory guide for anyone looking to grasp a better understanding of IT Governance concepts and their practical application in any environment.

IT Governance Metrics, Measurements and Benchmarking Toolkit – Second Edition

IT Governance is an organizational framework focused on the discipline of managing resources, processes, and people. IT Governance is an integral part of enterprise governance and consists of the leadership, organizational structures, and processes that ensure that the organization’s IT sustains and extends the organization’s strategies and objectives. This toolkit takes a look at how to make IT Governance matter and function properly for you. The tools allow you to align governance decisions with business strategy and metrics with ease. Why should you consider IT Governance? IT Governance is related to good business performance and can aid in your IT strategic planning processes. Effectively develop and maintain business goals and objectives with this second edition Toolkit! Business owners and managers looking to reduce IT risk and raise the profile of their IT department need to look no further! If you are looking to implement a framework which optimizes IT operations, assists in performance measurement, and ultimately align IT and business objectives, then this is the toolkit for you! This second edition toolkit provides answers to all of your IT Governance Metrics, Measurements, and Benchmarking questions, and is designed to provide a guiding hand to assist you in improving your knowledge and understanding of IT Governance Metrics, Measurements and Benchmarking by offering a step-by-step, easy-to-follow roadmap

IT Governance Metrics, Measurements and Benchmarking Toolkit – Second Edition | The Art of Service

IT Governance is an organizational framework focused on the discipline of managing resources, processes, and people. IT Governance is an integral part of enterprise governance and consists of the leadership, organizational structures, and processes that ensure that the organization’s IT sustains and extends the organization’s strategies and objectives. This toolkit takes a look at how to make IT Governance matter and function properly for you. The tools allow you to align governance decisions with business strategy and metrics with ease. Why should you consider IT Governance? IT Governance is related to good business performance and can aid in your IT strategic planning processes. Effectively develop and maintain business goals and objectives with this second edition Toolkit! Business owners and managers looking to reduce IT risk and raise the profile of their IT department need to look no further! If you are looking to implement a framework which optimizes IT operations, assists in performance measurement, and ultimately align IT and business objectives, then this is the toolkit for you! This second edition toolkit provides answers to all of your IT Governance Metrics, Measurements, and Benchmarking questions, and is designed to provide a guiding hand to assist you in improving your knowledge and understanding of IT Governance Metrics, Measurements and Benchmarking by offering a step-by-step, easy-to-follow roadmap.

IT Risk Management Complete Certification Kit – Core Series for IT

Understanding and managing everyday risks faced by organizations worldwide has been made easy through the implementation of IT Risk Management. Effective IT Risk Management assists in correctly identifying and mitigating risks that can ultimately prevent business goals from being achieved. Become a valued member of your organization by learning the tools, methods, strategies, and processes of the IT Risk Management implementation. IT Risk Management can be described as the process of implementing risk management procedures within the information technology sector to manage IT risks that commonly arise. Risk Management is a two-part process used which evaluates possible threats to an organization’s resources, and the countermeasures company’s use to reduce the threats. Understanding IT risk helps increase network security, reduce management costs, and achieve business goals without interruption. This on-trend certification kit would be beneficial to businesses wanting to reduce and manage IT risks, to IT managers wanting to learn about risk management processes, and to IT professionals investigating IT risk methodologies. This certification validates your knowledge of specific methods, models, and/or tools. This is essential for professionals to be updated on the latest multimedia trends and to add to their IT Risk Management toolbox.

IT Risk Management Complete Certification Kit – Core Series for IT | The Art of Service

Understanding and managing everyday risks faced by organizations worldwide has been made easy through the implementation of IT Risk Management. Effective IT Risk Management assists in correctly identifying and mitigating risks that can ultimately prevent business goals from being achieved. Become a valued member of your organization by learning the tools, methods, strategies, and processes of the IT Risk Management implementation. IT Risk Management can be described as the process of implementing risk management procedures within the information technology sector to manage IT risks that commonly arise. Risk Management is a two-part process used which evaluates possible threats to an organization’s resources, and the countermeasures company’s use to reduce the threats. Understanding IT risk helps increase network security, reduce management costs, and achieve business goals without interruption. This on-trend certification kit would be beneficial to businesses wanting to reduce and manage IT risks, to IT managers wanting to learn about risk management processes, and to IT professionals investigating IT risk methodologies. This certification validates your knowledge of specific methods, models, and/or tools. This is essential for professionals to be updated on the latest multimedia trends and to add to their IT Risk Management toolbox.

IT Security Research Collection

The Art of Service – Framework Educator of Choice – IT Security Research Collection – This IT Security Research Collection contains Tools and templates we collected during our research activities. We collated these third party documents for your convenience to help you make decisions, manage processes and implement projects. Best Practices research files and implementation documentation covering definitions, adoptions, impact, benefits and vendors.

IT Security Research Collection | The Art of Service

The Art of Service – Framework Educator of Choice – IT Security Research Collection – This IT Security Research Collection contains Tools and templates we collected during our research activities. We collated these third party documents for your convenience to help you make decisions, manage processes and implement projects. Best Practices research files and implementation documentation covering definitions, adoptions, impact, benefits and vendors.

ITIL Foundation – Complete Examination Package

The Art of Service – Framework Educator of Choice – ITIL Foundation – Complete Examination Package – ITIL Foundation – Complete Examination Package – 3 months access to eLearning + 3 months access to online exam preparation program + PDF version of a textbook. + ITIL 2011 Foundation Exam Voucher

ITIL Foundation – Complete Examination Package | The Art of Service

The Art of Service – Framework Educator of Choice – ITIL Foundation – Complete Examination Package – ITIL Foundation – Complete Examination Package – 3 months access to eLearning + 3 months access to online exam preparation program + PDF version of a textbook. + ITIL 2011 Foundation Exam Voucher

ITIL Foundation – eLearning Plus exam Prep

The Art of Service – Framework Educator of Choice – ITIL Foundation – eLearning Plus exam Prep – Official The Art of Service E-Learning is designed for self-motivated learners as a guided, self-directed, interactive learning experience. The Art of Service E-Learning delivers value by providing a cost-effective, flexible means of acquiring knowledge and skills on ITIL and IT Service Management subjects.

ITIL Foundation – eLearning Plus exam Prep | The Art of Service

The Art of Service – Framework Educator of Choice – ITIL Foundation – eLearning Plus exam Prep – Official The Art of Service E-Learning is designed for self-motivated learners as a guided, self-directed, interactive learning experience. The Art of Service E-Learning delivers value by providing a cost-effective, flexible means of acquiring knowledge and skills on ITIL and IT Service Management subjects.

ITIL Foundation Course – Unlimited online access

The Art of Service – Framework Educator of Choice – ITIL Foundation Course – Unlimited online access. – The ITIL Foundation Complete Certification Kit is the most complete guide for anyone involved in IT Service Management and who are aiming to take the ITIL Foundation exam, whether they be first-time ITIL learners or seasoned IT professionals. Still a number one best-seller for IT Management from Amazon.com to Barnes and Noble and many more, this Fourth edition has refreshed the study guide and online learning program with its updated, inspiring, and detailed plan for passing your ITIL Foundation exam on the first attempt. With new examples, instructions, and cautionary advice, the ITIL Foundation Complete Certification Kit is, to quote numerous ITIL certified clients, “the gold standard of ITIL Certification”.

ITIL Foundation Course – Unlimited online access | The Art of Service

The Art of Service – Framework Educator of Choice – ITIL Foundation Course – Unlimited online access. – The ITIL Foundation Complete Certification Kit is the most complete guide for anyone involved in IT Service Management and who are aiming to take the ITIL Foundation exam, whether they be first-time ITIL learners or seasoned IT professionals. Still a number one best-seller for IT Management from Amazon.com to Barnes and Noble and many more, this Fourth edition has refreshed the study guide and online learning program with its updated, inspiring, and detailed plan for passing your ITIL Foundation exam on the first attempt. With new examples, instructions, and cautionary advice, the ITIL Foundation Complete Certification Kit is, to quote numerous ITIL certified clients, “the gold standard of ITIL Certification”.

ITIL Intermediate Continual Service Improvement Complete Examination Package

This intensive interactive course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with Continual Service Improvement. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG Intermediate Level Certificate in Continual Service Improvement

ITIL Intermediate Continual Service Improvement Complete Examination Package | The Art of Service

This intensive interactive course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with Continual Service Improvement. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG Intermediate Level Certificate in Continual Service Improvement

ITIL Intermediate Continual Service Improvement eLearning Plus Exam Prep

This intensive interactive course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with Continual Service Improvement. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam: the APMG Intermediate Level Certificate in Continual Service Improvement

ITIL Intermediate Continual Service Improvement eLearning Plus Exam Prep | The Art of Service

This intensive interactive course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with Continual Service Improvement. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL® best practice and positions the student to successfully complete the associated exam: the APMG Intermediate Level Certificate in Continual Service Improvement

ITIL Intermediate Lifecycle program: Continual Service Improvement

This intensive interactive course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with Continual Service Improvement. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG Intermediate Level Certificate in Continual Service Improvement

ITIL Intermediate Lifecycle program: Continual Service Improvement | The Art of Service

This intensive interactive course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with Continual Service Improvement. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG Intermediate Level Certificate in Continual Service Improvement

ITIL Intermediate Lifecycle program: Service Design SD

The Art of Service – Framework Educator of Choice – ITIL Intermediate Lifecycle program: Service Design SD – This Service Design Lifecycle Program provides a comprehensive study of the ITIL Stage of Service Design and where it fits into the greater Service Lifecycle. IT is highly recommended to read the OGC ITIL Service Design book prior to this course. The OGC book is not included in the course fees.

ITIL Intermediate Lifecycle program: Service Design SD | The Art of Service

The Art of Service – Framework Educator of Choice – ITIL Intermediate Lifecycle program: Service Design SD – This Service Design Lifecycle Program provides a comprehensive study of the ITIL Stage of Service Design and where it fits into the greater Service Lifecycle. IT is highly recommended to read the OGC ITIL Service Design book prior to this course. The OGC book is not included in the course fees.

ITIL Intermediate Lifecycle program: Service Operation SO

This intensive interactive course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with Service Operation. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG Intermediate Level Certificate in Service Operation

ITIL Intermediate Lifecycle program: Service Operation SO | The Art of Service

This intensive interactive course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with Service Operation. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG Intermediate Level Certificate in Service Operation

ITIL Intermediate Lifecycle program: Service Strategy SS

This Online Learning course immerses learners in the overall concepts, processes, policies and methods associated with the Service Strategy phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Strategy stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to complete the associated exam.

ITIL Intermediate Lifecycle program: Service Strategy SS | The Art of Service

This Online Learning course immerses learners in the overall concepts, processes, policies and methods associated with the Service Strategy phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Strategy stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to complete the associated exam.

ITIL Intermediate Lifecycle program: Service Transition ST

This intensive interactive course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with Service Transition. The main focus of this course is on the operational-level process activities, the processes with Service Transition and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to complete the associated exam: the APMG Intermediate Level Certificate in Service Transition.

ITIL Intermediate Lifecycle program: Service Transition ST | The Art of Service

This intensive interactive course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with Service Transition. The main focus of this course is on the operational-level process activities, the processes with Service Transition and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to complete the associated exam: the APMG Intermediate Level Certificate in Service Transition.

ITIL Intermediate Operational Support and Analysis (OSA) – Complete Examination Package

This intensive interactive course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with the Operational Support and Analysis of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL® best practice and positions the student to complete the associated exam: the APMG Intermediate Level Certificate Operational Support and Analysis

ITIL Intermediate Operational Support and Analysis (OSA) – Complete Examination Package | The Art of Service

This intensive interactive course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with the Operational Support and Analysis of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL® best practice and positions the student to complete the associated exam: the APMG Intermediate Level Certificate Operational Support and Analysis

ITIL Intermediate Operational Support and Analysis (OSA) eLearning Plus Exam Prep

This intensive interactive course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with the Operational Support and Analysis of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL® best practice and positions the student to complete the associated exam: the APMG Intermediate Level Certificate Operational Support and Analysis.

ITIL Intermediate Operational Support and Analysis (OSA) eLearning Plus Exam Prep | The Art of Service

This intensive interactive course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with the Operational Support and Analysis of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL® best practice and positions the student to complete the associated exam: the APMG Intermediate Level Certificate Operational Support and Analysis.

ITIL Intermediate Planning, Protection and Optimization (PPO) complete examination package

This online learning course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Planning, Protection and Optimization of services and service delivery. The main focus of this course is on the PPO process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in Planning, Protection and Optimization of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to complete the associated exam: the APMG Intermediate Level Certificate Planning, Protection and Optimization.

ITIL Intermediate Planning, Protection and Optimization (PPO) complete examination package | The Art of Service

This online learning course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Planning, Protection and Optimization of services and service delivery. The main focus of this course is on the PPO process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in Planning, Protection and Optimization of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to complete the associated exam: the APMG Intermediate Level Certificate Planning, Protection and Optimization.

ITIL Intermediate Planning, Protection and Optimization (PPO) eLearning plus exam prep

This online learning course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Planning, Protection and Optimization of services and service delivery. The main focus of this course is on the PPO process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in Planning, Protection and Optimization of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to complete the associated exam: the APMG Intermediate Level Certificate Planning, Protection and Optimization.

ITIL Intermediate Planning, Protection and Optimization (PPO) eLearning plus exam prep | The Art of Service

This online learning course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Planning, Protection and Optimization of services and service delivery. The main focus of this course is on the PPO process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in Planning, Protection and Optimization of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to complete the associated exam: the APMG Intermediate Level Certificate Planning, Protection and Optimization.

ITIL Intermediate Release, Control and Validation (RCV) Complete Examination Package

This intensive interactive course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with Release, Control and Validation and service operation. The main focus of this course is on the RCV process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to complete the associated exam: the APMG Intermediate Level Certificate Release, Control and Validation.

ITIL Intermediate Release, Control and Validation (RCV) Complete Examination Package | The Art of Service

This intensive interactive course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with Release, Control and Validation and service operation. The main focus of this course is on the RCV process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to complete the associated exam: the APMG Intermediate Level Certificate Release, Control and Validation.

ITIL Intermediate Release, Control and Validation (RCV) eLearning plus exam prep

This intensive interactive course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with Release, Control and Validation and service operation. The main focus of this course is on the RCV process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to complete the associated exam: the APMG Intermediate Level Certificate Release, Control and Validation.

ITIL Intermediate Release, Control and Validation (RCV) eLearning plus exam prep | The Art of Service

This intensive interactive course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with Release, Control and Validation and service operation. The main focus of this course is on the RCV process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to complete the associated exam: the APMG Intermediate Level Certificate Release, Control and Validation.

ITIL Intermediate Service Design SD Complete Examination Package

The Art of Service – Framework Educator of Choice – ITIL Intermediate Service Design SD Complete Examination Package – ITIL 2011 Service Design – Complete Examination package: 45 days of access to learning. 45 days of access to online exam preparation program. Prepaid Exam Voucher + Free 60 Day enrolment extensions to both eLearning and exam prep courses + Free advanced trainer support. The OGC book is not included in the course fees

ITIL Intermediate Service Design SD Complete Examination Package | The Art of Service

The Art of Service – Framework Educator of Choice – ITIL Intermediate Service Design SD Complete Examination Package – ITIL 2011 Service Design – Complete Examination package: 45 days of access to learning. 45 days of access to online exam preparation program. Prepaid Exam Voucher + Free 60 Day enrolment extensions to both eLearning and exam prep courses + Free advanced trainer support. The OGC book is not included in the course fees

ITIL Intermediate Service Design SD eLearning plus Exam Prep

The Art of Service – Framework Educator of Choice – ITIL Intermediate Service Design SD eLearning plus Exam Prep – This Service Design Lifecycle Program provides a comprehensive study of the ITIL® 2011 phase of Service Design and where it fits into the greater Service Lifecycle. IT is highly recommended to read the OGC ITIL® 2011 Service Design book prior to this course. The OGC book is not included in the course fees. The online learning course includes a 45 day access period

ITIL Intermediate Service Design SD eLearning plus Exam Prep | The Art of Service

The Art of Service – Framework Educator of Choice – ITIL Intermediate Service Design SD eLearning plus Exam Prep – This Service Design Lifecycle Program provides a comprehensive study of the ITIL® 2011 phase of Service Design and where it fits into the greater Service Lifecycle. IT is highly recommended to read the OGC ITIL® 2011 Service Design book prior to this course. The OGC book is not included in the course fees. The online learning course includes a 45 day access period

ITIL Intermediate Service Offerings and Agreements (SOA) complete examination package

This online learning course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Service Offerings and Agreements of services and service delivery. The main focus of this course is on the SOA process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in Service Offerings and Agreements of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to complete the associated exam: the APMG Intermediate Level Certificate Service Offerings and Agreements.

ITIL Intermediate Service Offerings and Agreements (SOA) complete examination package | The Art of Service

This online learning course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Service Offerings and Agreements of services and service delivery. The main focus of this course is on the SOA process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in Service Offerings and Agreements of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to complete the associated exam: the APMG Intermediate Level Certificate Service Offerings and Agreements.

ITIL Intermediate Service Offerings and Agreements (SOA) eLearning plus exam prep

This online learning course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Service Offerings and Agreements of services and service delivery. The main focus of this course is on the SOA process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in Service Offerings and Agreements of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to complete the associated exam: the APMG Intermediate Level Certificate Service Offerings and Agreements.

ITIL Intermediate Service Offerings and Agreements (SOA) eLearning plus exam prep | The Art of Service

This online learning course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Service Offerings and Agreements of services and service delivery. The main focus of this course is on the SOA process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in Service Offerings and Agreements of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to complete the associated exam: the APMG Intermediate Level Certificate Service Offerings and Agreements.

ITIL Intermediate Service Operation SO Complete Examination Package | The Art of Service

This intensive interactive course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with Service Operation. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG Intermediate Level Certificate in Service Operation.

ITIL Intermediate Service Operation SO eLearning Plus Exam Prep

This intensive interactive course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with Service Operation. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to complete the associated exam: the APMG Intermediate Level Certificate in Service Operation.

ITIL Intermediate Service Operation SO eLearning Plus Exam Prep | The Art of Service

This intensive interactive course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with Service Operation. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to complete the associated exam: the APMG Intermediate Level Certificate in Service Operation.

ITIL Intermediate Service Strategy SS Complete Examination Package

This Online Learning course immerses learners in the overall concepts, processes, policies and methods associated with the Service Strategy phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Strategy stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to complete the associated exam.

ITIL Intermediate Service Strategy SS Complete Examination Package | The Art of Service

This Online Learning course immerses learners in the overall concepts, processes, policies and methods associated with the Service Strategy phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Strategy stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to complete the associated exam.

ITIL Intermediate Service Strategy SS eLearning Plus Exam Prep

The Art of Service – Framework Educator of Choice – ITIL Intermediate Service Strategy SS eLearning Plus Exam Prep – This Service Strategy Lifecycle Program provides a comprehensive study of the ITIL® 2011 phase of Service Strategy and where it fits into the greater Service Lifecycle. IT is highly recommended to read the OGC ITIL® 2011 Service Strategy book before this course. The OGC book is not included in the course fees.

ITIL Intermediate Service Strategy SS eLearning Plus Exam Prep | The Art of Service

The Art of Service – Framework Educator of Choice – ITIL Intermediate Service Strategy SS eLearning Plus Exam Prep – This Service Strategy Lifecycle Program provides a comprehensive study of the ITIL® 2011 phase of Service Strategy and where it fits into the greater Service Lifecycle. IT is highly recommended to read the OGC ITIL® 2011 Service Strategy book before this course. The OGC book is not included in the course fees.

ITIL Intermediate Service Transition ST Complete Examination Package

This intensive interactive course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with Service Transition. The main focus of this course is on the operational-level process activities, the processes with Service Transition and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to complete the associated exam: the APMG Intermediate Level Certificate in Service Transition.

ITIL Intermediate Service Transition ST Complete Examination Package | The Art of Service

This intensive interactive course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with Service Transition. The main focus of this course is on the operational-level process activities, the processes with Service Transition and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This training is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to complete the associated exam: the APMG Intermediate Level Certificate in Service Transition.