The Art of Service – Framework Educator of Choice [Part II]

The Art of Service – Framework Educator of Choice [Part II]

The Art of Service is a Management Consultancy Company started in 2000, servicing clients across the globe with our research, advisory and consulting products and services. Self Assessment Toolkits help you identify your blind spots and will enable your team by giving them a roadmap to ensure you stay ahead of the game. Be your own consultant. 55,000,000 AI governed questions. 93,000 assessments and toolkits sold. Your risk becomes your reward with The Art of Service.

Business Consulting: What you Need to Know For IT Operations Management

The Art of Service – Framework Educator of Choice – Business Consulting: What you Need to Know For IT Operations Management – This book explains in-depth the real drivers and workings of Business Consulting. It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of Business Consulting with the objectivity of experienced IT professionals

Business Consulting: What you Need to Know For IT Operations Management | The Art of Service

The Art of Service – Framework Educator of Choice – Business Consulting: What you Need to Know For IT Operations Management – This book explains in-depth the real drivers and workings of Business Consulting. It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of Business Consulting with the objectivity of experienced IT professionals

Business Continuity Planning Complete Certification Kit – Core Series for IT

Business Continuity Planning (BCP) refers to proactive planning processes that are implemented to ensure business operations and service standards are maintained in the event of exposure to internal or external threats or risks. BCP aims to provide effective prevention and recovery procedures for the business to be successfully resilient in the face of threatening obstacles. A BCP ensures that an organization has the resources and knowledge to deal with a number of emergencies. This certification course would be beneficial to individuals planning to implement and manage BCP processes and strategies, business owners and managers looking to protect their company from potential risks, and businesses experiencing internal or external threats to production, information, and/or services. This certification validates that you know specific methods, models, and/or tools. This is essential to professionals in order to be updated on the latest multimedia trends, and to add to their Business Continuity Planning toolbox. The industry is facing a bold, new world with the amazing developments in Business Continuity Planning, and the challenges and the opportunities this presents are unprecedented. The Business Continuity Planning Complete Certification Kit serves as a complete introductory guide for anyone looking to grasp a better understanding of Business Continuity Planning concepts and their practical application in any environment

Business Continuity Planning Complete Certification Kit – Core Series for IT | The Art of Service

Business Continuity Planning (BCP) refers to proactive planning processes that are implemented to ensure business operations and service standards are maintained in the event of exposure to internal or external threats or risks. BCP aims to provide effective prevention and recovery procedures for the business to be successfully resilient in the face of threatening obstacles. A BCP ensures that an organization has the resources and knowledge to deal with a number of emergencies. This certification course would be beneficial to individuals planning to implement and manage BCP processes and strategies, business owners and managers looking to protect their company from potential risks, and businesses experiencing internal or external threats to production, information, and/or services. This certification validates that you know specific methods, models, and/or tools. This is essential to professionals in order to be updated on the latest multimedia trends, and to add to their Business Continuity Planning toolbox. The industry is facing a bold, new world with the amazing developments in Business Continuity Planning, and the challenges and the opportunities this presents are unprecedented. The Business Continuity Planning Complete Certification Kit serves as a complete introductory guide for anyone looking to grasp a better understanding of Business Continuity Planning concepts and their practical application in any environment

Business Continuity Risk Analysis and Testing Kit

The Art of Service – Framework Educator of Choice – Business Continuity Risk Analysis and Testing Kit

Business Continuity Risk Analysis and Testing Kit | The Art of Service

The Art of Service – Framework Educator of Choice – Business Continuity Risk Analysis and Testing Kit

Business Process Outsourcing Complete Certification Kit – Core Series for IT

This certification validates that you know specific methods, models, and/or tools. This is essential to professionals in order to be updated on the latest multimedia trends, and to add to their Business Process Outsourcing toolbox. The industry is facing a bold, new world with the amazing developments of Business Process Outsourcing, and the challenges and the opportunities this presents are unprecedented. The Business Process Outsourcing Complete Certification Kit serves as a complete introductory guide for anyone looking to grasp a better understanding of Business Process Outsourcing concepts and their practical application in any environment. The Art of Service’s introductory Business Process Outsourcing training and certification helps IT practitioners develop the skills that are crucial, as businesses embark on this massive transformation. It provides an industry credential for IT professionals to help them transform into the world of Business Process Outsourcing. This training and certification enables you to move both the industry and business forward, and to quickly take advantage of the benefits that Business Process Outsourcing applications present

Business Process Outsourcing Complete Certification Kit – Core Series for IT | The Art of Service

This certification validates that you know specific methods, models, and/or tools. This is essential to professionals in order to be updated on the latest multimedia trends, and to add to their Business Process Outsourcing toolbox. The industry is facing a bold, new world with the amazing developments of Business Process Outsourcing, and the challenges and the opportunities this presents are unprecedented. The Business Process Outsourcing Complete Certification Kit serves as a complete introductory guide for anyone looking to grasp a better understanding of Business Process Outsourcing concepts and their practical application in any environment. The Art of Service’s introductory Business Process Outsourcing training and certification helps IT practitioners develop the skills that are crucial, as businesses embark on this massive transformation. It provides an industry credential for IT professionals to help them transform into the world of Business Process Outsourcing. This training and certification enables you to move both the industry and business forward, and to quickly take advantage of the benefits that Business Process Outsourcing applications present

CAP2100 Capacity Management Review Document – Part of the Full Capacity Toolkit

The Art of Service – Framework Educator of Choice – CAP2100 Capacity Management Review Document – Part of the Full Capacity Toolkit – This document provides a guideline for reviewing your organizations current Capacity Management process. It will provide you with a maturity level for the process and highlight those areas that are open for improvement

CAP2100 Capacity Management Review Document – Part of the Full Capacity Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – CAP2100 Capacity Management Review Document – Part of the Full Capacity Toolkit – This document provides a guideline for reviewing your organizations current Capacity Management process. It will provide you with a maturity level for the process and highlight those areas that are open for improvement

CAP2200 Capacity Management Implementation Plan / Project Plan – Part of the Full Capacity Toolkit

The Art of Service – Framework Educator of Choice – CAP2200 Capacity Management Implementation Plan / Project Plan – Part of the Full Capacity Toolkit – This documents provides a skeleton outline for planing and project managing your Capacity Management process implementation

CAP2200 Capacity Management Implementation Plan / Project Plan – Part of the Full Capacity Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – CAP2200 Capacity Management Implementation Plan / Project Plan – Part of the Full Capacity Toolkit – This documents provides a skeleton outline for planing and project managing your Capacity Management process implementation

CAP2300 Capacity Management Policies, Guidelines and Scope Document – Part of the Full Capacity Toolkit

The Art of Service – Framework Educator of Choice – CAP2300 Capacity Management Policies, Guidelines and Scope Document – Part of the Full Capacity Toolkit – It is important to set Policies and Guidelines for your Capacity Management process, especially how this process interacts with Availability Management and Continuity Management. This document provides the background activities for the Capacity Management process that must be considered when starting this work; this is setting Policy and Guidelines that set the direction for the project

CAP2300 Capacity Management Policies, Guidelines and Scope Document – Part of the Full Capacity Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – CAP2300 Capacity Management Policies, Guidelines and Scope Document – Part of the Full Capacity Toolkit – It is important to set Policies and Guidelines for your Capacity Management process, especially how this process interacts with Availability Management and Continuity Management. This document provides the background activities for the Capacity Management process that must be considered when starting this work; this is setting Policy and Guidelines that set the direction for the project

CAP2400 Business and IT Service Mapping – Part of the Full Capacity Toolkit

The Art of Service – Framework Educator of Choice – CAP2400 Business and IT Service Mapping – Part of the Full Capacity Toolkit – A key task during a Capacity Management implementation is to map the current Business Process to the provision of IT Services, thus showing all the components of your IT Infrastructure that are needed to provide a service. This document provides you with a guideline on how to do this and a template to capture the information

CAP2400 Business and IT Service Mapping – Part of the Full Capacity Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – CAP2400 Business and IT Service Mapping – Part of the Full Capacity Toolkit – A key task during a Capacity Management implementation is to map the current Business Process to the provision of IT Services, thus showing all the components of your IT Infrastructure that are needed to provide a service. This document provides you with a guideline on how to do this and a template to capture the information

CAP2500 Communication Plan – Part of the Full Capacity Toolkit

The Art of Service – Framework Educator of Choice – CAP2500 Communication Plan – Part of the Full Capacity Toolkit – To be successful with Capacity Management implementation it is important to have a communication plan in place. This document provides an approach and a selection of information to share as part of your communication campaign. (Special Feature: ENTIRE PROCESS MINDMAP).

CAP2500 Communication Plan – Part of the Full Capacity Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – CAP2500 Communication Plan – Part of the Full Capacity Toolkit – To be successful with Capacity Management implementation it is important to have a communication plan in place. This document provides an approach and a selection of information to share as part of your communication campaign. (Special Feature: ENTIRE PROCESS MINDMAP).

CAP2600 Capacity Management Process Objectives and Goals – Part of the Full Capacity Toolkit

The Art of Service – Framework Educator of Choice – CAP2600 Capacity Management Process Objectives and Goals – Part of the Full Capacity Toolkit – This document includes a series of objectives and goals for the Capacity Management process

CAP2600 Capacity Management Process Objectives and Goals – Part of the Full Capacity Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – CAP2600 Capacity Management Process Objectives and Goals – Part of the Full Capacity Toolkit – This document includes a series of objectives and goals for the Capacity Management process.

CAP2800 Capacity Management Reports and KPI targets and additional metrics – Part of the Full Capacity Toolkit

The Art of Service – Framework Educator of Choice – CAP2800 Capacity Management Reports and KPI targets and additional metrics – Part of the Full Capacity Toolkit – A list of key reports and Key Performance Indicators for the Capacity Management process, plus additional metrics that may need to be considered

CAP2800 Capacity Management Reports and KPI targets and additional metrics – Part of the Full Capacity Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – CAP2800 Capacity Management Reports and KPI targets and additional metrics – Part of the Full Capacity Toolkit – A list of key reports and Key Performance Indicators for the Capacity Management process, plus additional metrics that may need to be considered

CAP2900 Capacity Management PowerPoint Presentation – Part of the Full Capacity Toolkit

The Art of Service – Framework Educator of Choice – CAP2900 Capacity Management PowerPoint Presentation – Part of the Full Capacity Toolkit – During the implementation it is considered best practice to involve all necessary parties. To get significant buy-in across the organization a number of road shows may need to be conducted. This PowerPoint presentation provides you with 1 hour of slides detailing what Capacity Management is and the benefits to the organization and IT Staff alike

CAP2900 Capacity Management PowerPoint Presentation – Part of the Full Capacity Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – CAP2900 Capacity Management PowerPoint Presentation – Part of the Full Capacity Toolkit – During the implementation it is considered best practice to involve all necessary parties. To get significant buy-in across the organization a number of road shows may need to be conducted. This PowerPoint presentation provides you with 1 hour of slides detailing what Capacity Management is and the benefits to the organization and IT Staff alike

CAP3000 Business Justification Documents – Part of the Full Capacity Toolkit

The Art of Service – Framework Educator of Choice – CAP3000 Business Justification Documents – Part of the Full Capacity Toolkit – This template is a business case document that will help you structure a successful document that can be presented to senior management and board members justifying the need for Capacity Management in your organization

CAP3000 Business Justification Documents – Part of the Full Capacity Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – CAP3000 Business Justification Documents – Part of the Full Capacity Toolkit – This template is a business case document that will help you structure a successful document that can be presented to senior management and board members justifying the need for Capacity Management in your organization

CAQDAS – Computer Assisted/Aided Qualitative Data AnalysiS: High-impact Strategies – What You Need to Know: Definitions, Adoptions, Impact, Benefits, Maturity, Vendors

This book is your ultimate resource for CAQDAS. Here you will find the most up-to-date information, analysis, background and everything you need to know. In easy to read chapters, with extensive references and links to get you to know all there is to know about CAQDAS right away. A quick look inside: Computer assisted qualitative data analysis software, Coding Analysis Toolkit, RQDA, Compendium (software), Transana, A.nnotate, Aquad, Atlas.ti, HyperRESEARCH, MAXQDA, NVivo, XSight, Qiqqa, Dedoose, Qualitative economics, Quantitative research, Qualitative marketing research, Qualitative psychological research, Case study, Sensemaking, QSR International …and Much, Much More! This book explains in-depth the real drivers and workings of CAQDAS. It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of CAQDAS with the objectivity of experienced professionals – Grab your copy now, while you still can

CAQDAS – Computer Assisted/Aided Qualitative Data AnalysiS: High-impact Strategies – What You Need to Know | The Art of Service

This book is your ultimate resource for CAQDAS. Here you will find the most up-to-date information, analysis, background and everything you need to know. In easy to read chapters, with extensive references and links to get you to know all there is to know about CAQDAS right away. A quick look inside: Computer assisted qualitative data analysis software, Coding Analysis Toolkit, RQDA, Compendium (software), Transana, A.nnotate, Aquad, Atlas.ti, HyperRESEARCH, MAXQDA, NVivo, XSight, Qiqqa, Dedoose, Qualitative economics, Quantitative research, Qualitative marketing research, Qualitative psychological research, Case study, Sensemaking, QSR International …and Much, Much More! This book explains in-depth the real drivers and workings of CAQDAS. It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of CAQDAS with the objectivity of experienced professionals – Grab your copy now, while you still can

CCEA for XenApp Exam Certification Exam Preparation Course in a Book for Passing the CCEA for XenApp Exam – The How To Pass on Your First Try Certification Study Guide

The Art of Service – Framework Educator of Choice – CCEA for XenApp Exam Certification Exam Preparation Course in a Book for Passing the CCEA for XenApp Exam – The How To Pass on Your First Try Certification Study Guide – The Citrix Certified Enterprise Administrator ª (CCEA) for XenApp (Presentation Server 4) certification is a rigorous and challenging track in which certification candidates learn, apply, and demonstrate the advanced skills required to integrate multiple Citrix products into a single optimally configured environment, as well as sustain this environment using comprehensive troubleshooting and maintenance techniques

CCEA for XenApp Exam Certification Exam Preparation Course | The Art of Service

The Art of Service – Framework Educator of Choice – CCEA for XenApp Exam Certification Exam Preparation Course in a Book for Passing the CCEA for XenApp Exam – The How To Pass on Your First Try Certification Study Guide – The Citrix Certified Enterprise Administrator ª (CCEA) for XenApp (Presentation Server 4) certification is a rigorous and challenging track in which certification candidates learn, apply, and demonstrate the advanced skills required to integrate multiple Citrix products into a single optimally configured environment, as well as sustain this environment using comprehensive troubleshooting and maintenance techniques

CCS – Carbon Capture and Storage: High-impact Strategies – What You Need to Know: Definitions, Adoptions, Impact, Benefits, Maturity, Vendors

This book is your ultimate resource for CCS. Here you will find the most up-to-date information, analysis, background and everything you need to know. In easy to read chapters, with extensive references and links to get you to know all there is to know about CCS right away. A quick look inside: Carbon capture and storage, Carbon dioxide, Amorphous carbonia, Avoiding Mass Extinctions Engine, Bali Communiqué, Bio-energy with carbon capture and storage, Biorecro, Biosequestration, Blackdamp, Capnograph, Carbon carousel, Carbon dioxide data, Carbon dioxide equivalent, Carbon dioxide in Earth’s atmosphere, Carbon dioxide removal, Carbon dioxide scrubber, Carbon negative, Carbon neutrality, Carbon profiling, Carbon sequestration, Carbon sequestration in terrestrial ecosystems, Carbon sink, Climit, Dry ice, Dry ice bomb, Electrochemical reduction of carbon dioxide, Gassnova, Keeling Curve, Kyoto Protocol, Kyoto Protocol and government action, List of countries by carbon dioxide emissions, Carbonic maceration, NatCarb, Negative carbon dioxide emission, Peridotite, Photochemical CO2 Reduction, Revelle factor, Supercritical carbon dioxide, Views on the Kyoto Protocol, Zeolitic imidazolate framework … and Much, Much More!

CCS – Carbon Capture and Storage: High-impact Strategies – What You Need to Know | The Art of Service

This book is your ultimate resource for CCS. Here you will find the most up-to-date information, analysis, background and everything you need to know. In easy to read chapters, with extensive references and links to get you to know all there is to know about CCS right away. A quick look inside: Carbon capture and storage, Carbon dioxide, Amorphous carbonia, Avoiding Mass Extinctions Engine, Bali Communiqué, Bio-energy with carbon capture and storage, Biorecro, Biosequestration, Blackdamp, Capnograph, Carbon carousel, Carbon dioxide data, Carbon dioxide equivalent, Carbon dioxide in Earth’s atmosphere, Carbon dioxide removal, Carbon dioxide scrubber, Carbon negative, Carbon neutrality, Carbon profiling, Carbon sequestration, Carbon sequestration in terrestrial ecosystems, Carbon sink, Climit, Dry ice, Dry ice bomb, Electrochemical reduction of carbon dioxide, Gassnova, Keeling Curve, Kyoto Protocol, Kyoto Protocol and government action, List of countries by carbon dioxide emissions, Carbonic maceration, NatCarb, Negative carbon dioxide emission, Peridotite, Photochemical CO2 Reduction, Revelle factor, Supercritical carbon dioxide, Views on the Kyoto Protocol, Zeolitic imidazolate framework … and Much, Much More!

CHG7100 Change Management Review Document – Part of the Full Change Toolkit

The Art of Service – Framework Educator of Choice – CHG7100 Change Management Review Document – Part of the Full Change Toolkit – This document provides a guideline for reviewing your organisations current Change Management process. It will provide you with a maturity level for the process and highlight those areas that are open for improvement

CHG7100 Change Management Review Document – Part of the Full Change Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – CHG7100 Change Management Review Document – Part of the Full Change Toolkit – This document provides a guideline for reviewing your organisations current Change Management process. It will provide you with a maturity level for the process and highlight those areas that are open for improvement

CHG7200 Change Management Implementation Plan / Project Plan – Part of the Full Change Toolkit

The Art of Service – Framework Educator of Choice – CHG7200 Change Management Implementation Plan / Project Plan – Part of the Full Change Toolkit – This documents provides a skeleton outline for planing and project managing your Change Management process implementation

CHG7200 Change Management Implementation Plan / Project Plan – Part of the Full Change Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – CHG7200 Change Management Implementation Plan / Project Plan – Part of the Full Change Toolkit – This documents provides a skeleton outline for planing and project managing your Change Management process implementation

CHG7300 Change Management Policies, Guidelines and Scope – Part of the Full Change Toolkit

The Art of Service – Framework Educator of Choice – CHG7300 Change Management Policies, Guidelines and Scope – Part of the Full Change Toolkit – It is important to set Policies and Guidelines for your Change Management process, especially how this process interacts with Configuration Management and Release Management. This document provides the background activities for the Change Management process that must be considered when starting this work; this is setting Policy and Guidelines that set the direction for the project

CHG7300 Change Management Policies, Guidelines and Scope – Part of the Full Change Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – CHG7300 Change Management Policies, Guidelines and Scope – Part of the Full Change Toolkit – It is important to set Policies and Guidelines for your Change Management process, especially how this process interacts with Configuration Management and Release Management. This document provides the background activities for the Change Management process that must be considered when starting this work; this is setting Policy and Guidelines that set the direction for the project

CHG7400 Communication Plan – Part of the Full Change Toolkit

The Art of Service – Framework Educator of Choice – CHG7400 Communication Plan – Part of the Full Change Toolkit – To be successful with Change Management process implementation it is important to have a communication plan in place. This document provides an approach and a selection of information to share as part of your communication campaign. (Special Feature: ENTIRE PROCESS MINDMAP).

CHG7400 Communication Plan – Part of the Full Change Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – CHG7400 Communication Plan – Part of the Full Change Toolkit – To be successful with Change Management process implementation it is important to have a communication plan in place. This document provides an approach and a selection of information to share as part of your communication campaign. (Special Feature: ENTIRE PROCESS MINDMAP)

CHG7500 Change Management Objectives and Goals – Part of the Full Change Toolkit

The Art of Service – Framework Educator of Choice – CHG7500 Change Management Objectives and Goals – Part of the Full Change Toolkit – This document includes a series of objectives and goals for the Change Management process

CHG7500 Change Management Objectives and Goals – Part of the Full Change Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – CHG7500 Change Management Objectives and Goals – Part of the Full Change Toolkit – This document includes a series of objectives and goals for the Change Management process

CHG7600 Change Management Process Manager Document – Part of the Full Change Toolkit

The Art of Service – Framework Educator of Choice – CHG7600 Change Management Process Manager Document – Part of the Full Change Toolkit – This document outlines the role, responsibility and tasks of the Change Management Process Manager. It also includes a brief outline of the necessary skills needed by a Change Manager

CHG7600 Change Management Process Manager Document – Part of the Full Change Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – CHG7600 Change Management Process Manager Document – Part of the Full Change Toolkit – This document outlines the role, responsibility and tasks of the Change Management Process Manager. It also includes a brief outline of the necessary skills needed by a Change Manager

CHG7700 Forward Schedule of Changes Template – Part of the Full Change Toolkit

The Art of Service – Framework Educator of Choice – CHG7700 Forward Schedule of Changes Template – Part of the Full Change Toolkit – Part of the process of Change Management is to ensure visibility of changes to the organization and IT departments alike. This is done through the Forward Schedule of Changes. This template provides an example of a Forward Schedule of Changes

CHG7700 Forward Schedule of Changes Template – Part of the Full Change Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – CHG7700 Forward Schedule of Changes Template – Part of the Full Change Toolkit – Part of the process of Change Management is to ensure visibility of changes to the organization and IT departments alike. This is done through the Forward Schedule of Changes. This template provides an example of a Forward Schedule of Changes

CHG7800 Request for Change (RFC) Template – Part of the Full Change Toolkit

The Art of Service – Framework Educator of Choice – CHG7800 Request for Change (RFC) Template – Part of the Full Change Toolkit – This is a template for Requests For Changes. It details the most common set of information that should be being captured during the process of a change

CHG7800 Request for Change (RFC) Template – Part of the Full Change Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – CHG7800 Request for Change (RFC) Template – Part of the Full Change Toolkit – This is a template for Requests For Changes. It details the most common set of information that should be being captured during the process of a change

CHG7900 Change Advisory Board Process and Minutes Template – Part of the Full Change Toolkit

The Art of Service – Framework Educator of Choice – CHG7900 Change Advisory Board Process and Minutes Template – Part of the Full Change Toolkit – When a Change Advisory Board is convened for certain types of changes, it is important to understand the process the CAB should take and the information that should be captured. These templates will provide a structure for this task

CHG7900 Change Advisory Board Process and Minutes Template – Part of the Full Change Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – CHG7900 Change Advisory Board Process and Minutes Template – Part of the Full Change Toolkit – When a Change Advisory Board is convened for certain types of changes, it is important to understand the process the CAB should take and the information that should be captured. These templates will provide a structure for this task

CHG8000 Change Management Reports and KPI targets and additional metrics – Part of the Full Change Toolkit

The Art of Service – Framework Educator of Choice – CHG8000 Change Management Reports and KPI targets and additional metrics – Part of the Full Change Toolkit – A list of key reports and Key Performance Indicators for the Change Management process, plus additional metrics that may need to be considered

CHG8000 Change Management Reports and KPI targets and additional metrics – Part of the Full Change Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – CHG8000 Change Management Reports and KPI targets and additional metrics – Part of the Full Change Toolkit – A list of key reports and Key Performance Indicators for the Change Management process, plus additional metrics that may need to be considered

CHG8200 Business Justification Documents – Part of the Full Change Toolkit

The Art of Service – Framework Educator of Choice – CHG8200 Business Justification Documents – Part of the Full Change Toolkit – This template is a business case document that will help you structure a successful document that can be presented to senior management and board members justifying the need for Change Management in your organization

CHG8200 Business Justification Documents – Part of the Full Change Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – CHG8200 Business Justification Documents – Part of the Full Change Toolkit – This template is a business case document that will help you structure a successful document that can be presented to senior management and board members justifying the need for Change Management in your organization

CHG8300 Change Management Category definition doc – Part of the Full Change Toolkit

The Art of Service – Framework Educator of Choice – CHG8300 Change Management Category definition doc – Part of the Full Change Toolkit – It is an important aspect of Change Management to have a clear definition of the word “Change” and how it relates to your IT Infrastructure. This document breaks down the Change Management process by providing clear definitions of all the categories required during the process of a Change and what would be captured on the “RFC Ticket”

CHG8300 Change Management Category definition doc – Part of the Full Change Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – CHG8300 Change Management Category definition doc – Part of the Full Change Toolkit – It is an important aspect of Change Management to have a clear definition of the word “Change” and how it relates to your IT Infrastructure. This document breaks down the Change Management process by providing clear definitions of all the categories required during the process of a Change and what would be captured on the “RFC Ticket”

CI – Customer Intelligence: High-impact Strategies – What You Need to Know: Definitions, Adoptions, Impact, Benefits, Maturity, Vendors

This book is your ultimate resource for CI. Here you will find the most up-to-date information, analysis, background and everything you need to know. In easy to read chapters, with extensive references and links to get you to know all there is to know about CI right away. A quick look inside: Customer intelligence, Attitudinal analytics, Brand community, Business augmentation services, Catriona Campbell, ClickTale, COPC Inc., Customer data integration, Customer dynamics, Customer experience, Customer experience analytics, Customer experience systems, Customer experience transformation, Customer feedback management services, Customer insight, Customer integrated system, Customer interaction management, Customer intimacy, Customer involvement management, Customer lifecycle management, Customer reference program, Customer relationship management, Customer service, Customer service training, Customer Value Models, Demand chain, Enterprise relationship management, EOS CCA, Extended Relationship Management, Facing (retail), Foviance, Help desk, House call, Incentive program, Institute of Customer Service, Kampyle (software), Lead scoring, Music on hold, National Asset Recovery Services, Outsourcing relationship management, Product support, Relationship Management Application (RMA), Sales process engineering, Service guarantee, Service rate, Social CRM, Speech analytics, Customer support, SWIFTNet InterAct Realtime, SWIFTNet InterAct Store and Forward, Tealeaf, Technical support, The International Customer Service Institute, Touchpoint, Usability Sciences …and Much, Much More! This book explains in-depth the real drivers and workings of CI. It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of CI with the objectivity of experienced professionals.

CI – Customer Intelligence: High-impact Strategies – What You Need to Know | The Art of Service

This book is your ultimate resource for CI. Here you will find the most up-to-date information, analysis, background and everything you need to know. In easy to read chapters, with extensive references and links to get you to know all there is to know about CI right away. A quick look inside: Customer intelligence, Attitudinal analytics, Brand community, Business augmentation services, Catriona Campbell, ClickTale, COPC Inc., Customer data integration, Customer dynamics, Customer experience, Customer experience analytics, Customer experience systems, Customer experience transformation, Customer feedback management services, Customer insight, Customer integrated system, Customer interaction management, Customer intimacy, Customer involvement management, Customer lifecycle management, Customer reference program, Customer relationship management, Customer service, Customer service training, Customer Value Models, Demand chain, Enterprise relationship management, EOS CCA, Extended Relationship Management, Facing (retail), Foviance, Help desk, House call, Incentive program, Institute of Customer Service, Kampyle (software), Lead scoring, Music on hold, National Asset Recovery Services, Outsourcing relationship management, Product support, Relationship Management Application (RMA), Sales process engineering, Service guarantee, Service rate, Social CRM, Speech analytics, Customer support, SWIFTNet InterAct Realtime, SWIFTNet InterAct Store and Forward, Tealeaf, Technical support, The International Customer Service Institute, Touchpoint, Usability Sciences …and Much, Much More! This book explains in-depth the real drivers and workings of CI. It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of CI with the objectivity of experienced professionals.

CISSP Best Practices Guide to the Basics of Certified Information Systems Security Professional

The Art of Service – Framework Educator of Choice – CISSP Best Practices Guide to the Basics of Certified Information Systems Security Professional – CISSP Best Practices Guide to the Basics of Certified Information Systems Security Professional – The Certified Information System Security Professional (CISSP®) credential is the global benchmark for information system security professionals. It gives you the technical know-how and full understanding of IS issues to perform information security functions for your organization. This book provides the full foundation for your CISSP knowledge: Protect and serve your business at your very best

CISSP Best Practices Guide to the Basics of Certified Information Systems Security Professional | The Art of Service

The Art of Service – Framework Educator of Choice – CISSP Best Practices Guide to the Basics of Certified Information Systems Security Professional – CISSP Best Practices Guide to the Basics of Certified Information Systems Security Professional – The Certified Information System Security Professional (CISSP®) credential is the global benchmark for information system security professionals. It gives you the technical know-how and full understanding of IS issues to perform information security functions for your organization. This book provides the full foundation for your CISSP knowledge: Protect and serve your business at your very best

CIW v5 Foundations: 11D0-510 Exam Certification Exam Preparation Course in a Book for Passing the CIW v5 Foundations Exam – The How To Pass on Your First Try Certification Study Guide

The Art of Service – Framework Educator of Choice – CIW v5 Foundations: 11D0-510 Exam Certification Exam Preparation Course in a Book for Passing the CIW v5 Foundations Exam – The How To Pass on Your First Try Certification Study Guide – Foundations skills are not product- or system-specific. They are a combination of minimal technical and non-technical skills and knowledge required for those interested in developing specific Internet skills as a designer, developer or administrator. The exam also requires a basic understanding of essential business practices that relate directly to Internet technologies

CIW v5 Foundations: 11D0-510 Exam Certification Exam Preparation Course in a Book for Passing the CIW v5 Foundations Exam – The How To Pass on Your First Try Certification Study Guide | The Art of Service

The Art of Service – Framework Educator of Choice – CIW v5 Foundations: 11D0-510 Exam Certification Exam Preparation Course in a Book for Passing the CIW v5 Foundations Exam – The How To Pass on Your First Try Certification Study Guide – Foundations skills are not product- or system-specific. They are a combination of minimal technical and non-technical skills and knowledge required for those interested in developing specific Internet skills as a designer, developer or administrator. The exam also requires a basic understanding of essential business practices that relate directly to Internet technologies

CMTS: High-impact Strategies – What You Need to Know: Definitions, Adoptions, Impact, Benefits, Maturity, Vendors

This book is your ultimate resource for CMTS. Here you will find the most up-to-date information, analysis, background and everything you need to know. In easy to read chapters, with extensive references and links to get you to know all there is to know about CMTS right away. A quick look inside: Cable modem termination system, Digital cable, Cable Internet access, Cable modem, Cable-ready, CableCARD, Card server, Com21, DOCSIS, DOCSIS Set-top Gateway, Downloadable Conditional Access System, Enhanced television, Enhanced TV Binary Interchange Format, Hybrid fibre-coaxial, List of cable Internet providers, OpenCable, OpenCable Application Platform, PacketCable, Radio Frequency over Glass, Internet access, Absolute reach, List of broadband over power line deployments, Broadband.gov, Combating Online Infringement and Counterfeits Act, Data discrimination, Defense Data Network, Dial-up Internet access, Dialup Users List, EZproxy, Flat rate, Florida Rural Broadband Alliance, FRIACO, Get online week, Global Access Point, Guifi.net, Hosted service provider, HSTR LAN, Internet Freedom and Nondiscrimination Act of 2006, Internet in Singapore, LightSquared, National Broadband Plan (United States), National broadband plans from around the world, Network neutrality, Platform for Internet Content Selection, PLC carrier repeating station, Policies promoting wireless broadband in the United States, Power line communication, Protect IP Act, Rural Internet, Satellite Internet access, Search neutrality, Series of tubes, Integrated Broadband Services, Sublink Network, Tiered Internet, Wireless broadband, Wireless@SG, Wizzy Digital Courier …and Much, Much More! This book explains in-depth the real drivers and workings of CMTS. It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of CMTS with the objectivity of experienced professionals.

CMTS: High-impact Strategies – What You Need to Know | The Art of Service

This book is your ultimate resource for CMTS. Here you will find the most up-to-date information, analysis, background and everything you need to know. In easy to read chapters, with extensive references and links to get you to know all there is to know about CMTS right away. A quick look inside: Cable modem termination system, Digital cable, Cable Internet access, Cable modem, Cable-ready, CableCARD, Card server, Com21, DOCSIS, DOCSIS Set-top Gateway, Downloadable Conditional Access System, Enhanced television, Enhanced TV Binary Interchange Format, Hybrid fibre-coaxial, List of cable Internet providers, OpenCable, OpenCable Application Platform, PacketCable, Radio Frequency over Glass, Internet access, Absolute reach, List of broadband over power line deployments, Broadband.gov, Combating Online Infringement and Counterfeits Act, Data discrimination, Defense Data Network, Dial-up Internet access, Dialup Users List, EZproxy, Flat rate, Florida Rural Broadband Alliance, FRIACO, Get online week, Global Access Point, Guifi.net, Hosted service provider, HSTR LAN, Internet Freedom and Nondiscrimination Act of 2006, Internet in Singapore, LightSquared, National Broadband Plan (United States), National broadband plans from around the world, Network neutrality, Platform for Internet Content Selection, PLC carrier repeating station, Policies promoting wireless broadband in the United States, Power line communication, Protect IP Act, Rural Internet, Satellite Internet access, Search neutrality, Series of tubes, Integrated Broadband Services, Sublink Network, Tiered Internet, Wireless broadband, Wireless@SG, Wizzy Digital Courier …and Much, Much More! This book explains in-depth the real drivers and workings of CMTS. It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of CMTS with the objectivity of experienced professionals.

CONMGT3100 Configuration Management Review Document – Part of the Full Configuration Toolkit

The Art of Service – Framework Educator of Choice – CONMGT3100 Configuration Management Review Document – Part of the Full Configuration Toolkit – This document provides a guideline for reviewing your organizations current Configuration Management process. It will provide you with a maturity level for the process and highlight those areas that are open for improvement

CONMGT3100 Configuration Management Review Document – Part of the Full Configuration Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – CONMGT3100 Configuration Management Review Document – Part of the Full Configuration Toolkit – This document provides a guideline for reviewing your organizations current Configuration Management process. It will provide you with a maturity level for the process and highlight those areas that are open for improvement

CONMGT3200 Configuration Management Implementation Plan / Project Plan – Part of the Full Configuration Toolkit

The Art of Service – Framework Educator of Choice – CONMGT3200 Configuration Management Implementation Plan / Project Plan – Part of the Full Configuration Toolkit – This documents provides a skeleton outline for planing and project managing your Configuration Management process implementation

CONMGT3200 Configuration Management Implementation Plan / Project Plan – Part of the Full Configuration Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – CONMGT3200 Configuration Management Implementation Plan / Project Plan – Part of the Full Configuration Toolkit – This documents provides a skeleton outline for planing and project managing your Configuration Management process implementation.

Configuration Management Policies, Objectives and Scope Document – Part of the Full Configuration Toolkit

The Art of Service – Framework Educator of Choice – CONMGT3300 Configuration Management Policies, Objectives and Scope Document – Part of the Full Configuration Toolkit – It is important to set Policies and Guidelines for your Configuration Management process, especially how this process interacts with Change Management and Release Management. This document provides the background activities for the Configuration Management process that must be considered when starting this work; this is setting Policy and Guidelines that set the direction for the project

Configuration Management Policies, Objectives and Scope Document – Part of the Full Configuration Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – CONMGT3300 Configuration Management Policies, Objectives and Scope Document – Part of the Full Configuration Toolkit – It is important to set Policies and Guidelines for your Configuration Management process, especially how this process interacts with Change Management and Release Management. This document provides the background activities for the Configuration Management process that must be considered when starting this work; this is setting Policy and Guidelines that set the direction for the project.

CONMGT3400 Business and IT Service Mapping – Part of the Full Configuration Toolkit

The Art of Service – Framework Educator of Choice – CONMGT3400 Business and IT Service Mapping – Part of the Full Configuration Toolkit – A key task during a Configuration Management implementation is to map the current Business Process to the provision of IT Services, thus showing all the components of your IT Infrastructure that are needed to provide a service. This document provides you with a guideline on how to do this and a template to capture the information

CONMGT3400 Business and IT Service Mapping – Part of the Full Configuration Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – CONMGT3400 Business and IT Service Mapping – Part of the Full Configuration Toolkit – A key task during a Configuration Management implementation is to map the current Business Process to the provision of IT Services, thus showing all the components of your IT Infrastructure that are needed to provide a service. This document provides you with a guideline on how to do this and a template to capture the information

CONMGT3500 Communication Plan – Part of the Full Configuration Toolkit

The Art of Service – Framework Educator of Choice – CONMGT3500 Communication Plan – Part of the Full Configuration Toolkit – To be successful with Configuration Management implementation it is important to have a communication plan in place. This document provides an approach and a selection of information to share as part of your communication campaign. (Special Feature: ENTIRE PROCESS MINDMAP).

CONMGT3500 Communication Plan – Part of the Full Configuration Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – CONMGT3500 Communication Plan – Part of the Full Configuration Toolkit – To be successful with Configuration Management implementation it is important to have a communication plan in place. This document provides an approach and a selection of information to share as part of your communication campaign. (Special Feature: ENTIRE PROCESS MINDMAP)

CONMGT3600 Configuration Management Process Objectives and Goals – Part of the Full Configuration Toolkit

The Art of Service – Framework Educator of Choice – CONMGT3600 Configuration Management Process Objectives and Goals – Part of the Full Configuration Toolkit – This document includes a series of objectives and goals for the Configuration Management process

CONMGT3600 Configuration Management Process Objectives and Goals – Part of the Full Configuration Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – CONMGT3600 Configuration Management Process Objectives and Goals – Part of the Full Configuration Toolkit – This document includes a series of objectives and goals for the Configuration Management process

CONMGT3700 Configuration Process Manager Document – Part of the Full Configuration Toolkit

The Art of Service – Framework Educator of Choice – CONMGT3700 Configuration Process Manager Document – Part of the Full Configuration Toolkit – This document outlines the role, responsibility and tasks of the Configuration Management Process Manager. It also includes a brief outline of the necessary skills needed by a Configuration Manager

CONMGT3700 Configuration Process Manager Document – Part of the Full Configuration Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – CONMGT3700 Configuration Process Manager Document – Part of the Full Configuration Toolkit – This document outlines the role, responsibility and tasks of the Configuration Management Process Manager. It also includes a brief outline of the necessary skills needed by a Configuration Manager

CONMGT3800 Identification Guidelines Document – Part of the Full Configuration Toolkit

The Art of Service – Framework Educator of Choice – CONMGT3800 Identification Guidelines Document – Part of the Full Configuration Toolkit – This template will provide a guideline for identifying and recording all Configuration Items that exist in your IT Infrastructure that are involved in providing services to the organization

CONMGT3800 Identification Guidelines Document – Part of the Full Configuration Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – CONMGT3800 Identification Guidelines Document – Part of the Full Configuration Toolkit – This template will provide a guideline for identifying and recording all Configuration Items that exist in your IT Infrastructure that are involved in providing services to the organization

CONMGT3900 Status Accounting Guidelines – Part of the Full Configuration Toolkit

The Art of Service – Framework Educator of Choice – CONMGT3900 Status Accounting Guidelines – Part of the Full Configuration Toolkit – Once your Configuration Items are identified and recorded, it is important to account for the status of them. This document will provide an insight into Status Accounting for Configuration Items and the information you need to capture

CONMGT3900 Status Accounting Guidelines – Part of the Full Configuration Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – CONMGT3900 Status Accounting Guidelines – Part of the Full Configuration Toolkit – Once your Configuration Items are identified and recorded, it is important to account for the status of them. This document will provide an insight into Status Accounting for Configuration Items and the information you need to capture

CONMGT4000 Verification and Audit plan – Part of the Full Configuration Toolkit

The Art of Service – Framework Educator of Choice – CONMGT4000 Verification and Audit plan – Part of the Full Configuration Toolkit – Regular verification and auditing of the Configuration Management Database needs to be carried out. This document outlines those activities and provides a template for creating your own Verification and Audit plans

CONMGT4000 Verification and Audit plan – Part of the Full Configuration Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – CONMGT4000 Verification and Audit plan – Part of the Full Configuration Toolkit – Regular verification and auditing of the Configuration Management Database needs to be carried out. This document outlines those activities and provides a template for creating your own Verification and Audit plans.

CONMGT4100 Database (CMDB) Design document and template – Part of the Full Configuration Toolkit

The Art of Service – Framework Educator of Choice – CONMGT4100 Database (CMDB) Design document and template – Part of the Full Configuration Toolkit – It is important to ensure that you create a well structured and defined CMDB to capture all the necessary Configuration Items in you IT Infrastructure. This document provides you with a design template and CMDB Configuration Item attributes table. The zip file contains a word document and Excel Spreadsheets

CONMGT4100 Database (CMDB) Design document and template – Part of the Full Configuration Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – CONMGT4100 Database (CMDB) Design document and template – Part of the Full Configuration Toolkit – It is important to ensure that you create a well structured and defined CMDB to capture all the necessary Configuration Items in you IT Infrastructure. This document provides you with a design template and CMDB Configuration Item attributes table. The zip file contains a word document and Excel Spreadsheets

CONMGT4200 Reports and KPI targets and additional metrics – Part of the Full Configuration Toolkit

The Art of Service – Framework Educator of Choice – CONMGT4200 Reports and KPI targets and additional metrics – Part of the Full Configuration Toolkit – A list of key reports and Key Performance Indicators for the Configuration Management process, plus additional metrics that may need to be considered

CONMGT4200 Reports and KPI targets and additional metrics – Part of the Full Configuration Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – CONMGT4200 Reports and KPI targets and additional metrics – Part of the Full Configuration Toolkit – A list of key reports and Key Performance Indicators for the Configuration Management process, plus additional metrics that may need to be considered

CONMGT4400 Business Justification Documents – Part of the Full Configuration Toolkit

The Art of Service – Framework Educator of Choice – CONMGT4400 Business Justification Documents – Part of the Full Configuration Toolkit – This template is a business case document that will help you structure a successful document that can be presented to senior management and board members justifying the need for Configuration Management in your organization

CONMGT4400 Business Justification Documents – Part of the Full Configuration Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – CONMGT4400 Business Justification Documents – Part of the Full Configuration Toolkit – This template is a business case document that will help you structure a successful document that can be presented to senior management and board members justifying the need for Configuration Management in your organization

CPM Suites – Corporate Performance Management: High-impact Strategies – What You Need to Know: Definitions, Adoptions, Impact, Benefits, Maturity, Vendors

This book is your ultimate resource for CPM Suites. Here you will find the most up-to-date information, analysis, background and everything you need to know. In easy to read chapters, with extensive references and links to get you to know all there is to know about CPM Suites right away. A quick look inside: Business performance management, Performance management, Accelops, Application performance management, Application service architecture, Application service automation, Application service management, Behavioral systems analysis, Business transaction management, Business transaction performance, Enterprise performance management, Ergogenic aid, Hyperion Planning, Integrated business planning, Marketing performance measurement and management, Maryland StateStat, Meta learning, Network performance management, Oregon Progress Board, Performance engineering, Performance operational analysis, Performance Reference Model, Personal Kanban, Precise Software, Service review, Strategic alignment, Supplier performance management, Talent development, Turnaround time, Business intelligence, ABC analysis, Academic Analytics, Accounting intelligence, ActiveReports, Actuate Corporation, ADAPA, Advanced 365, American Business Media, Analytic applications, Analytics, ApeSoft, BIfFI, BigChampagne, BIRT Project, Blindspots analysis, Business analytics, Business Intelligence 2.0, Business Intelligence Competency Center, Business Intelligence portal, Business intelligence tools, BusinessObjects OLAP Intelligence, Cognos Reportnet…and Much, Much More! This book explains in-depth the real drivers and workings of CPM Suites. It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of CPM Suites with the objectivity of experienced professionals – Grab your copy now, while you still can

CPM Suites – Corporate Performance Management: High-impact Strategies – What You Need to Know | The Art of Service

This book is your ultimate resource for CPM Suites. Here you will find the most up-to-date information, analysis, background and everything you need to know. In easy to read chapters, with extensive references and links to get you to know all there is to know about CPM Suites right away. A quick look inside: Business performance management, Performance management, Accelops, Application performance management, Application service architecture, Application service automation, Application service management, Behavioral systems analysis, Business transaction management, Business transaction performance, Enterprise performance management, Ergogenic aid, Hyperion Planning, Integrated business planning, Marketing performance measurement and management, Maryland StateStat, Meta learning, Network performance management, Oregon Progress Board, Performance engineering, Performance operational analysis, Performance Reference Model, Personal Kanban, Precise Software, Service review, Strategic alignment, Supplier performance management, Talent development, Turnaround time, Business intelligence, ABC analysis, Academic Analytics, Accounting intelligence, ActiveReports, Actuate Corporation, ADAPA, Advanced 365, American Business Media, Analytic applications, Analytics, ApeSoft, BIfFI, BigChampagne, BIRT Project, Blindspots analysis, Business analytics, Business Intelligence 2.0, Business Intelligence Competency Center, Business Intelligence portal, Business intelligence tools, BusinessObjects OLAP Intelligence, Cognos Reportnet…and Much, Much More! This book explains in-depth the real drivers and workings of CPM Suites. It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of CPM Suites with the objectivity of experienced professionals – Grab your copy now, while you still can

CRM – Customer Relationship Management: High-impact Strategies – What You Need to Know: Definitions, Adoptions, Impact, Benefits, Maturity, Vendors

This book is your ultimate resource for CRM. Here you will find the most up-to-date information, analysis, background and everything you need to know. In easy to read chapters, with extensive references and links to get you to know all there is to know about CRM right away. A quick look inside: Customer relationship management, Automated online assistant, Business intelligence, Business relationship management, Comparison of CRM systems, Consumer Relationship System, Customer experience, Customer experience transformation, Customer intelligence, Customer service, International Organization for Standardization, Data management, Data mining, Database marketing, ECRM, Employee experience management, Enterprise feedback management, Help desk, Mystery shopping, Partner Relationship Management (PRM), Predictive analytics, Professional Services Automation, Public relations, Sales force management system, Sales intelligence, Sales process engineering, Customer support, Supplier relationship management, The International Customer Service Institute, Vendor Relationship Management…and Much, Much More! This book explains in-depth the real drivers and workings of CRM. It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of CRM with the objectivity of experienced professionals – Grab your copy now, while you still can

CRM – Customer Relationship Management: High-impact Strategies – What You Need to Know | The Art of Service

This book is your ultimate resource for CRM. Here you will find the most up-to-date information, analysis, background and everything you need to know. In easy to read chapters, with extensive references and links to get you to know all there is to know about CRM right away. A quick look inside: Customer relationship management, Automated online assistant, Business intelligence, Business relationship management, Comparison of CRM systems, Consumer Relationship System, Customer experience, Customer experience transformation, Customer intelligence, Customer service, International Organization for Standardization, Data management, Data mining, Database marketing, ECRM, Employee experience management, Enterprise feedback management, Help desk, Mystery shopping, Partner Relationship Management (PRM), Predictive analytics, Professional Services Automation, Public relations, Sales force management system, Sales intelligence, Sales process engineering, Customer support, Supplier relationship management, The International Customer Service Institute, Vendor Relationship Management…and Much, Much More! This book explains in-depth the real drivers and workings of CRM. It reduces the risk of your technology, time and resources investment decisions by enabling you to compare your understanding of CRM with the objectivity of experienced professionals – Grab your copy now, while you still can

Change Management Toolkit – Second Edition

Respond to your customers’ changing business requirements while maximizing value and reducing disruption today with this on-trend Toolkit! IT Service Managers looking to improve the response to business and IT requests for change that will align services with business needs and goals should look no further! This second edition toolkit provides the answers to all of your Change Management and Change Lifecycle questions, and is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Change Management processes by offering a step-by-step, easy-to-follow roadmap. It also includes easy-to-use templates, assessments, presentations, and documents that can be adapted to your organization’s requirements. The Art of Service has designed this toolkit to introduce Change Management concepts, and provide you with the tools to successfully create a workable Change Management culture in your organization. The PowerPoint presentations can be used to educate staff as the basis for management presentations or when making business cases for implementation

Change Management Toolkit – Second Edition | The Art of Service

Respond to your customers’ changing business requirements while maximizing value and reducing disruption today with this on-trend Toolkit! IT Service Managers looking to improve the response to business and IT requests for change that will align services with business needs and goals should look no further! This second edition toolkit provides the answers to all of your Change Management and Change Lifecycle questions, and is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Change Management processes by offering a step-by-step, easy-to-follow roadmap. It also includes easy-to-use templates, assessments, presentations, and documents that can be adapted to your organization’s requirements. The Art of Service has designed this toolkit to introduce Change Management concepts, and provide you with the tools to successfully create a workable Change Management culture in your organization. The PowerPoint presentations can be used to educate staff as the basis for management presentations or when making business cases for implementation

Citrix Certified Administrator for Citrix XenDesktop 4 Certification Exam Preparation Course in a Book for Passing the CCA Exam

The Art of Service – Framework Educator of Choice – Citrix Certified Administrator for Citrix XenDesktop 4 Certification Exam Preparation Course in a Book for Passing the CCA Exam – The How To Pass on Your First Try Certification Study Guide – The CCA for Citrix XenDesktop 4 certification is designed to certify breadth of knowledge across Citrix XenDesktop 4 end-to-end solutions. This certification is attained by passing the Implementing Citrix XenDesktop 4 exam, in which exam-takers demonstrate their knowledge and skills necessary to install, configure, and administer Citrix XenDesktop 4 in an enterprise environment

Citrix Certified Administrator for Citrix XenDesktop 4 Certification Exam Preparation Course in a Book for Passing the CCA Exam | The Art of Service

The Art of Service – Framework Educator of Choice – Citrix Certified Administrator for Citrix XenDesktop 4 Certification Exam Preparation Course in a Book for Passing the CCA Exam – The How To Pass on Your First Try Certification Study Guide – The CCA for Citrix XenDesktop 4 certification is designed to certify breadth of knowledge across Citrix XenDesktop 4 end-to-end solutions. This certification is attained by passing the Implementing Citrix XenDesktop 4 exam, in which exam-takers demonstrate their knowledge and skills necessary to install, configure, and administer Citrix XenDesktop 4 in an enterprise environment

Cloud Computing – Discussion Starters for IT Professionals

The Art of Service – Framework Educator of Choice – Cloud Computing – Discussion Starters for IT Professionals – Cloud Computing is a game-changing technology that has been a trending subject for career-driven IT Professionals. As a concept, cloud computing represents a paradigm shift on how systems are deployed. As a technology, cloud computing refers to the applications and services running on a distributed network using virtualized resources, and accessed using Internet protocols and networking standards.

Cloud Computing – Discussion Starters for IT Professionals | The Art of Service

The Art of Service – Framework Educator of Choice – Cloud Computing – Discussion Starters for IT Professionals – Cloud Computing is a game-changing technology that has been a trending subject for career-driven IT Professionals. As a concept, cloud computing represents a paradigm shift on how systems are deployed. As a technology, cloud computing refers to the applications and services running on a distributed network using virtualized resources, and accessed using Internet protocols and networking standards.