Change Management Toolkit – Second Edition

Change Management Toolkit – Second Edition

Respond to your customers’ changing business requirements while maximizing value and reducing disruption today with this on-trend Toolkit! IT Service Managers looking to improve the response to business and IT requests for change that will align services with business needs and goals should look no further! This second edition toolkit provides the answers to all of your Change Management and Change Lifecycle questions, and is designed to provide a guiding hand to assist you in improving your knowledge and understanding of Change Management processes by offering a step-by-step, easy-to-follow roadmap. It also includes easy-to-use templates, assessments, presentations, and documents that can be adapted to your organization’s requirements. The Art of Service has designed this toolkit to introduce Change Management concepts, and provide you with the tools to successfully create a workable Change Management culture in your organization. The PowerPoint presentations can be used to educate staff as the basis for management presentations or when making business cases for implementation