CAP2400 Business and IT Service Mapping – Part of the Full Capacity Toolkit | The Art of Service

CAP2400 Business and IT Service Mapping – Part of the Full Capacity Toolkit | The Art of Service

The Art of Service – Framework Educator of Choice – CAP2400 Business and IT Service Mapping – Part of the Full Capacity Toolkit – A key task during a Capacity Management implementation is to map the current Business Process to the provision of IT Services, thus showing all the components of your IT Infrastructure that are needed to provide a service. This document provides you with a guideline on how to do this and a template to capture the information